Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just joined not used service as yet”

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Hi Lisa, we’re delighted to have you and Alice join the Waggel family! If you have any questions or need any support, we’re here to help! Kind regards, Mareia

“Dolli has insurance 😻😻😻😽😸”

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“EASY ENOUGH TO SET UP.”

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“Great communication and service. Really simple, easy and clear!”

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“Very good the claim was dealt with very quickly and successfully”

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“Recommended by a friend. So easy to set up.”

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“Had a very helpful conversation with Junior. He gave me advice on how to stop my puppy’s biting and chewing.”

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“Thank you very much waggel, you made my claim less stressful, and straight forward. Having a customer champion deal with everything made it so much easier! Thank you Alice for all your help”

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“Excellent! All I had to do was make a claim, sit back & wait for the outcome. One very happy owner! & Codie is fine now thank you for the good wishes.”

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“Great, so pleased we joined. We have already used Firstvet on several occasions which has been super helpful and now the dog behaviourist, which again was super helpful. We have already seen a difference in our dogs with the great advice given. Thank you Waggle!”

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“Happy so far ☺”

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“It was cancelled the night before and despite me contacting him it has not been rearranged”

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Hi Mandy, I can confirm that your policy is still active and is due to renew on 7th of July. I am unsure as to where the confusion has occurred, as we have no record of you contacting us. To discuss this further can you please email me at complaints@waggel.co.uk. Kind regards, Mareia

“No, I'm new customer”

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“amazing, thank you. I was looking for a better deal on my cat health insurance. 8 years of paying too much so I changed to Waggel. The very same day my cat started limping and she has been diagnosed with an end of life condition. Waggel payed my claim even tho I had been with them for almost no time at all. Really bailed me out of a bad situation due to money worries and work loss from the pandemic. Thank You so much.”

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“I've just done an instant quote for £6000 cover and £100 excess and you work out way more than Petplan let alone other companies. Now I cannot delete my details either.”

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“I have given Waggel 5 stars although have not yet tried to claim from them. I did exhaustive research. Waggel were slightly more pricey of the affordable options, but there were a few that were much higher, and you get a much better deal with them as far as I can tell. When I needed to contact them it was easy and straightforward. At least one company we considered had zero contact options, and some others took ages- days or a week, to respond. I wanted an insurance that would not introduce a co-payment when my cat reached 9- which is next year. I would prefer to pay predictable amounts, even if premiums were a bit higher (though this wasn't the case with Waggel). I didn't want hugely high excess either- with Waggel you can choose from a sliding scale of excess, and just pay a little more in premiums if you prefer. It's a case of trying to figure out what works best for your own finances, and your expectations of your pet's needs, which to be honest is almost impossible to do. That's why we opted for assuming the worst could possibly happen, and we didn't want to be caught out as our cat is very precious. We took out a reasonably high, life time cover. Our pet is quite protected in that she doesn't leave our garden, or ever catch prey, but we want to protect her health as she gets older. I was also influenced by reviews. I really scoured around, and Waggel were consistently praised, for the good policies as well as their responsiveness and paying out too. They will pre-approve some treatments-which not all do- and it can turn out to be life-saving, if you have to make a decision to pay for very expensive emergency treatment but don't have the money up front (I read about this happening to a very distressed lady on another insurance site). They also offer vet video calls, and I found that although many do this, not all do. My cat is absolutely carrier and vet averse, so this would be super helpful at times. So, although some companies offer slightly cheaper insurance, it looked like a false economy that would cost an enormous amount more in the case of an emergency. I am just hoping that if we need them, they turn out to be as helpful as the existing customers have said.”

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“Really positive. Excellent communication. Thank you”

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“It's been excellent. My whole claim has been dealt with so efficiently, can't talk highly enough of the service.”

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“Great - sorted my clam via the vet - didn’t need to provide receipts - they gave a breakdown of the costs and paid all but my excess which I had set at £50. Thank you.”

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“Unfortunately we needed to make a claim for our darling little puppy. The Waggel claim process was so simple and smooth. Thank goodness we opted for Waggel for pet insurance - a lot of stress taken away Thank you Waggel XX”

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Waggel is rated 4.6 based on 2,094 reviews