Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was planning on cancelling my policy before it started as my pet wasn’t covered but pre-existing conditions, however I’ve changed my mind as they still seem the best value, and the level of service I’ve received so far has been great. Very friendly and helpful, replied quickly, no jargon. So because of that I’ve decided to stay.”

Helpful Report

“Only when I chased it did things move quickly. When I submitted the second, related claim there was no option to leave any comment or explanation and I still don't know if I am being reimbursed for this part.”

Helpful Report

Hi Rachel, Your first anxiety claim has been accepted, however for the second claim we are waiting on further clarification from the vets and unfortunately, we cannot process the claim until we have received this information. We aim to get all claims resolved within 14 days and I can see that we have not exceeded this duration. I have however asked for your customer champion to prioritise this claim, as soon as we have received the clarification which is required from the vets she will assess your claim. Kind regards, Mareia

“Simple, efficient and caring claims process, no hassle and no debate, claim paid swiftly.”

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“Easy peasy but won't know unless I have to make a claim.”

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“I'm impressed so far with reviews, price and ease of the website. Only giving 4 stars as I have no had to make a claim yet and I read something about the first month free but this was never really specified during the registration process. Apart from that - so far so good!”

Helpful Report

“If you require a full exam on the pet to show there is no pre-existing condition, you should say so when doing the marketing.”

Helpful Report

Hi Lijia, I believe there has been some misunderstanding, we do not require a full examination to show that the pet does not have any pre-existing conditions. However, we do require a dental check to be carried in the last 12 months if a dental claim is being made. This is because illnesses such as dental disease is a progressive deterioration of the teeth that develops over time. We ask for this dental check every 12 months so we can be sure there were no signs of dental disease/issues before your policy start date and so that early signs of dental disease can be picked up sooner, which is beneficial to your pet. If you have any further questions please do not hesitate to contact us. Kind regards, Mareia

“Good customer service but your website is a problem. Every time I try to log in I get a message saying internal error. In consequence I cannot view the claim document you sent me today”

Helpful Report

Hi Stephen, Sorry to hear this, can you please try to log in and then send us a message via our online chats. This way we can view your session and see what the error is. Kind regards, Mareia

“I have never had a dog before so when making the claim I was extremely impressed with how efficient Waggel are!! Excellent service”

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“Brilliant, easy and friendly service.”

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“Brilliant - incredibly easy and hassle free to claim! They did all the work behind the scenes and with one quick phone call, the claim was sorted. It did take some time, but we were happy to wait to get it sorted.”

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“Very easy to book and was given some great advice”

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“BAM! Perfect. Whomever your site admin is....give them a raise! This website was so easy and user friendly I was able to insure my dogs in less than 10 min. I love my dogs, and I hope I never have to use your services....but if I do, I feel very confident that my dogs will get the best of care. Again. Well done site admin!”

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“Just started policy, but exactly what we were looking for, simple, easy, and v affordable”

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“So far the "getting insurance" has been simple and easy.”

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“Just insured with Waggle - the process couldn’t have been easier. Very impressed”

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“Really great nutrition consultation with Junior.”

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“So far so good, Waggel seem to be very pet orientated which is always a plus. Already used the free behaviour advice service and it was spot on! Really helpful!”

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“very easy to set up . Not time consuming like some sites”

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“I had a very informative chat with Junior regarding concerns with my Cockerpoos anxiety. Junior asked some very relevant questions giving me some brilliant information and ideas to follow. He also advised me on what to expect from her first season and recommended some natural medication which has helped my puppy immensely. He also asked me to let him know how she is getting on which I thought was a lovely gesture.”

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“Very easy and straightforward”

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Waggel is rated 4.6 based on 2,094 reviews