Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.63

4.6 Rating 2,095 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“Very happy extremely efficient”

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“Very happy with the service”

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“Very competitively priced compared to other insurers I’ve looked at. Easy to understand policy wording and easy to choose level of cover required and excess. Good extras too.”

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“Very easy explanation for the policy cover with no hidden jargon! I am happy Ralph has the cover he may need in the future.”

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“Absolutely excellent, thank you”

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“Okay - but there are issues with the policy that make it worthless at times due to the extent of exclusions etc Plus - if I buy house insurance I expect my house to be insured from the e date the policy starts - not 2 weeks later. In this case for my pets I should expect the same My dog took a fever 7 days after the policy began and was not covered for the treatment he required. If he had been hit by a car, or attacked by another dog - same thing. Us as he is already over 8 but generally in peak condition, many things are not covered. Not even disposal in the event of his death. 🤷🏻‍♂️ I’m wondering what’s the point now”

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Hi Alan, sorry that the clause took you by surprise. The 14-day warm-up period is a standard fraud prevention clause across both medical and pet insurance to stop people from purchasing a policy only once they have found out their pet has a condition. We pride ourselves on being human enough to judge this on a case-by-case basis and if you would like to submit a claim we would be happy to assess this for you. Regards Andrew, CEO & co-founder

“Very quick and efficient! Thank you for making my life easier:)”

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“The was the best insurance claim experience I HAVE EVER HAD IN MY LIFE! Thank you for making it so easy; submitting a claim is normally a painful experience. I am really grateful & am going to tell everyone to use you!”

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“It seems so straightforward. Made me feel a little uneasy!”

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“good, but only just started using them.”

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“I've just signed up, so, so easy, far better than other sites for being straightforward. Obviously not made a claim yet but other reviews were good.”

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“Cannot fault Waggel on price, service up to now. Feel confident that the cover offered surpasses my previous insurer. Well done.”

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“Easy to use application”

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“Good so far thanks”

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“The feedback from Waggel with what they can offer has been outstanding. From info from vets to what ever you need to ask is a great asset to new members.”

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“The Wagglers are great to live chat with and ask questions. I really like the regular emails with useful info too. So far, so good, would recommend.”

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“Lovely experience and dental as standard for my fur babies”

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“We found the whole experience very positive and easy to complete on line. From the moment we put in the claim, Tarren our customer champion, worked hard to resolve our claim. We felt that Tarren genuinely cared for us and our dog Fia. She kept in contact with us and chased the vets for the history and invoices. Once they were furnished with all the details a quick decision was made and money transferred. It has been a very easy and reassuring experience, so thank you from very satisfied customers.”

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“Brilliant! Easy to set up the cover initially choosing exactly what we wanted. Just made a claim for gastroenteritis and it's all settled quickly and so easily! Just in a different league to all the other insurance companies as far as I can see , having dealt with many before I retired from veterinary practice! Update 14/11/21 Just had to claim again for an ear problem this time. Took a little longer but now all settled without quibble . So reassuring having good insurance cover - vet bills ,for even fairly minor problems, are so much bigger than when we worked in the profession (retired 11years now) !! Update April 2022 Just had to claim for my other little dog who has been poorly this month. All settled so quickly and smoothly again. While in the vets we overheard another poor lady trying to make sense of an insurance claim form with another company- so very much easier with Waggel! Thanks for your friendly ,helpful service. May 2022 Can't fault Waggel - our "big girl" suffered a life threatening crisis last Friday which needed a visit to the emergency vet practice and urgent surgery - I'm pleased to say she's made it through and in less than a week she's bouncing back and Waggel have sorted the claim already! June 2022 What a couple of months we're having! This time the little one! The gastritis following her "indiscretion " eating horse droppings has become a chronic problem so lastweek saw us trekking off up to a referrral centre in Somerset for extensive investigations and subsequently a fat bill again. Once again Waggel was there for us. Claim easy and settled in less than 10days. Its a worrying time with poorly pups but Waggle at least help ease the financial part of it.Thankyou so much.”

Waggel 5 star review on 25th September 2020

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“only just took out insurance”

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Waggel is rated 4.6 based on 2,095 reviews