Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, I've had to claim a few times now unfortunately and its easy to do online and have been kept upto date on progress with no problems, would recommend Waggel as pet insurance.”

Helpful Report

“I had only been with waggle a month before I had to sadly claim due to my pup having to have an Xray! I honestly didn't realize how expensive the vets were! After much panic at the large amount I had to pay , I honestly can not believe how easy and helpful waggel made it for me, and the fact that you have some one to talk to 27 if need be is brilliant! ....my boy still feels very sorry for himself but he's on the mend fingers crossed 🤞”

Waggel 5 star review on 5th January 2022

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“Good info and helpful chat system”

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“Received our renewal for our 1-year-old cocker spaniel. Shocked to get 25% increase on last year, with one minor claim for £40. Called them to see why and couldn't get any real justification for such a hike in price. Beware to anyone else”

Helpful Report

Hi Ian, I am sorry to learn that you are unhappy with your renewal quote. Price increases are based on 3 factors, the age of the pet, the breed and the number of claims made. We usually increase premiums slightly each year, so that the policy is affordable throughout the lifetime of your pet. If you would like to email me at complaints@waggel.co.uk and I will investigate your policy and see if there is anything which we can do to reduce the premiums. Kind regards, Mareia

“Great company - very easy claim form Affordable monthly subscription”

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“Fantastic, even over the Christmas period claim resolved quickly by a lovely lady called Rachael. Thanks Waggle”

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“I couldn’t recommend Waggel enough. Not only is their transparency just that but they are nothing but helpful. From questions I had at the very beginning, before committing to moving my dogs over to their services, right up to how they have just handled a claim I have had to make. Through their online chat, I spoke with Katie. I let her know my dog was currently rather ill and undergoing treatment across 2 veterinary clinics and as I was trying to get my head around how I go about putting in a claim that was rather complicated with no end date at that particular time. Katie couldn’t of been more understanding - that I was rather distraught with our dogs current predicament - or more helpful and made the whole experience that much easier and one less stress I had to think about whilst my pup was so ill. I would also like to thank our Customer Champion, Holly. I highly recommend Waggel and thank them for all their help.”

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“Excellent”

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“Very easy to understand x”

Waggel 5 star review on 25th December 2021

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“Lauryn and everyone else who I dealt with (Katie and becca too) were amazing. I can highly recommend you to any other person I know with a dog/ pet and the customer service is amazing at waggel! Thanks so much for the opportunity to communicate so easily via email and chat which really helped and I also loved how caring and lovely everyone was.”

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“Excellant! Thank you Waggel for your great customer service and efficiency.”

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“We recently had to make a claim relating to our sick puppy. Making the claim was simple, hassle free and was settled in less than a week. Couldn’t have been simpler or more pleasing.”

Waggel 5 star review on 18th December 2021

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“My experience with Waggle so far has just been amazing, not only have they dealt with my claim with speed and professionalism they have also made the focus on my dog. Asking for updates and asking us to give him a cuddle from the team. Charlie and I feel part of one big family as the team are focusing on the welfare of my dog and they really do care.”

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“Thank you for being so efficient, professional and yet friendly. I really like the updates and how prompt communication was throughout. I literally just bumped into your company on internet and have to say, I will definitely be recommending your services. A**** PS: I communicated via both email/easy link to what looks like a chat AND via phone”

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“Very fast and understanding. Very good company. Would 100% recommend.”

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“fantastico!”

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“Absolutely fantastic so far,everyone has been efficient and especially kind at the passing of our fur baby Brian”

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“Very good. Made a claim and within a couple of weeks everything was sorted and I’m awaiting the payment.”

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“Very impressive”

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“Waggle is a fantastic pet insurance company that I would highly recommend. I called them very upset as my puppy was very ill. They calmed me down talked me through everything. Fantastic, quick service that's is straightforward to use. They even checked to see how things were with my puppy afterwards.”

Helpful Report

Waggel is rated 4.6 based on 2,094 reviews