Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good, thank you. I especially appreciate the personalised addition to the stock email upon settlement of claim, that was very kind. I am worried about maximum cover available on the policy however, as Ixi has the same insurance. I was offered an MRI scan for Axel, it would have cost between £3000-4000. Had it shown he needed surgery to treat a bleed on the brain etc. there wouldn’t have been enough money in his pot to cover the treatment. I’ve checked PetPlan and they only seem to offer £10,000 per year max cover. Whether it’s 6k or 10k, it’s nowhere near enough to fully treat a pet that’s been involved in a RTA. Customers should be able to buy add ons. I’m heartbroken Axel died but the pain would have been just as bad had I been offered a chance to save him but I couldn’t afford it.”

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“Excellent. Very quickly dealt with and refund on its way. Thanks”

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“Very helpful and wonderfully easy to deal with. Thank you 😊”

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“Incredibly easy and reliable service. The claim process was user friendly and any questions we had were answered straight away.”

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“Absolutely no point in having pet insurance you'd be better off sticking some money away in an account and paying in each month! Waggel simply look for excuses not to pay out. How can you be 100% alert or never ever let your dog off the lead for a run. An excuse will always be found not to pay out as accidents happen as we are human and make mistakes. In my case it was a boy racer in a usually quiet spot. I'm so lucky it wasn't more serious. They are also going to decline our claim for treatment as our pups first season went on for many weeks. She needed painful injections to bring her out of it. Waggel say we should have had her dressed before her first season and that the vets notes said we hadn't decided whether to let her have pups. Even though the vets notes will also say, because of this situation, we were going to have her dressed once things had settled. Sadly I would also say be very careful what you tell vets as honesty is not valued. Before we made either claim our monthly premium was going up £5 so really what is the point.”

Helpful Report

Hi Julie, Thank you for your feedback, we are always looking into ways to improve our service and on this occasion I am sorry to learn that you are unhappy with your claim decision. As per the terms of the policy you must always ensure that reasonable steps are taken to keep your pet safe. However, this being said we understand that accidents occur, and we will have a different customer champion reassess your claim, taking into account any additional points you may have. When assessing claims we take into account what is stated on the pets medical history and any comments made by the vet. I can see that you have submitted a second claim today, this is yet to be assessed and therefore I would be unable to comment on the outcome of this. If we require any further information from yourself, we will be in touch and I hope your pup is doing well. Kind regards, Mareia

“Waggel have been absolutely fantastic. I was really worried as this is the first time i’ve ever had to claim on my pet insurance but i couldn’t have asked for more!”

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“easy no hassle”

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“I just wanted to say thank you all for your kindness and help when I was struggling emotionally when Dusty was in hospital. I've never taken out any kind of insurance with anyone and have only heard horror stories, well, my experience with you all was completely the opposite. THANK YOU for covering such a big part of the cost, it honestly would have put me in a very bad financial position if you hadn't as I currently work 3 jobs and STILL live hand to mouth. I will be recommending you to everyone I know. Thanks again. Star and Dusty PS Dusty is now well and as cheeky as ever :)”

Waggel 5 star review on 3rd February 2022

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“I have to say waggle have been brilliant with dealing with any claims we have had. Thank you”

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“Amazing experience, fast and efficient customer service. Thank you”

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“Very good. They processed my claim very quickly and I had to do very little. Worth every penny I have spent”

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“I had a terrible experience. After paying premiums on my 2 pets for 2 years they refused a claim putting my pet at risk I have read the policy and we are covered. They recognised my number and they refusing to take the calls or calling me back. Very disappointed”

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Hi Laura, I am sorry to learn that you are unhappy with your claim decision. I can see that you tried to call Waggel at 9:45pm, however our lines were closed. Our operating hours are Monday to Friday, 9am – 5pm. I understand that you received a call back this morning and were satisfied with the information which was provided. If you have any further questions, please do not hesitate to contact us. Kind regards, Mareia

“After a bit of confusion, I am happy to state I had the matter resolved promptly and satisfactorily. Happy with the service”

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“Fantastic company Katie & Kirsty went that extra mile to promptly sort out my claim & relieve my stress now I can concentrate on my cats recovery 5 star treatment thank you 😊”

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“Absolutely brilliant. I was with Pet Plan with my previous dog and the customer service I received was awful.”

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“Very good. Their extra services are useful and having some expert advice to call on is very reassuring. They dealt with my claim very efficiently and paid swiftly.”

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“Super straight forward”

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“Brilliant Waggel thank you ❤️ I can’t thank you so much. I recommend you to everyone.”

Waggel 5 star review on 27th January 2022

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“Very easy to understand as im Dyslexic i hate forms that bombard you with too much information. Also ive had other quotes and omg very expensive this website isnt.”

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“Great ….very quick and easy. Ps Sybil is doing great thanks”

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Waggel is rated 4.6 based on 2,094 reviews