Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

Write Your review

Tell us how Waggel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant experience so far, very easy to navigate on the site”

Helpful Report

“Easy to setup. Thanks”

Helpful Report

“Brilliant 🤩”

Helpful Report

“Hi .. Can you let me know if the follow up treatment of the TPLO will be covered under this insurance policy it is roughly £3500. Kind Regards Victoria”

Helpful Report

“Above excellent from start to finish. You covered my American bulldog when others wouldn't. You only charged a fraction of a price compared to pet plan who charged over £160 for the same cover! Your staff are amazing with their swift responses and even though I was only covered for a short period of time before our baby injured himself, you covered it with no issues. I can not recommend you highly enough. A very happy Odin who has 7 weeks out of the 8 post surgery waiting for the update next week! Wouldn't be possible without this insurance xx”

Helpful Report

“I find it unbelievable that you cannot claim for anything in the first 14 days yet waggel charge you for these 14 days. My puppy got ill 8 days into the policy and vet details to show this yet it’s classed as pre existing. How on earth is that pre existing?! So a dog gets hit by a car what happens then? That certainly isn’t pre existing is it! Shocking service, don’t use!”

Helpful Report

Hi Andy, I am sorry to hear of your dissatisfaction. Like most pet insurance companies, we have a 14 day warm up period where claims cannot be made. We outline this information on our website, so that customers are aware of this prior to purchasing their policy with Waggel. The full terms and conditions regarding the 14 day warm up period and pre-existing conditions can be found within your policy document. If you have any questions, please do not hesitate to contact us. Kind regards, Mareia

“We have received very good service, Octavia suddenly became very poorly out of the blue and this was distressing for the whole family. Waggel has made her treatment cost easy.”

Helpful Report

“Why will you not cover a cane Corsos it's not the breed it is the owner that make bad breeds and cane Corsos are not a band breed so if one of my dogs is no good you are no good for my other 2dogs that you will cover 😡🤬”

Helpful Report

Hi Barry, I would like to apologise that we are unable to help with your Cane Corso’s insurance at this moment. Your feedback is valuable to us, as we are constantly reviewing our excluded breeds list and would love to have to as part of the Waggel family in the future. Kind regards, Mareia

“Really good so easy to set up especially for multiple pets and like fact you can choose direct debit payment date to suit yourself. Great piece of mind now both my boys are insured for any future treatments especially as my cat is outdoors and my dog Sam is getting older.”

Helpful Report

“Customer service.?? .no contact number .can NOT SPEAK TO ANYONE .VERY DISSATISFIED. CANCELLED ASAP”

Helpful Report

Hi Janet, We tried to call you but unfortunately were unsuccessful. Can you please give us a call back and we will be more than happy to assist you. Our lines are open Monday to Friday between the hours of 9am to 5pm. Kind regards, Mareia

“We've been a Waggel customer for some time, we went with them due to their (now questionable) online reviews and how easy it was to sign up. The whole sales process was a slick as can be - it was really easy to sign up and start paying. The problems started though when our dog was diagnosed with an allergy condition that would require a series of monthly injections. We called Waggel, and they said not a problem - but rather than claim each time, just let them build up and claim 6 months worth. So we let them build up, and now came to make the claim - and this is where it went downhill. We sent all our vet info and medical history. This confirms the dog hadn't been diagnosed with any allergy condition prior to the policy starting out. BUT, the claim was rejected on the grounds that several years ago our dog had an ear infection. Waggel had looked for ANY lame reason not to pay the claim out, so if your dog has had anything (even an ear infection) in the past - then I would not advise insuring with Waggel. They're clearly one of those online companies who make a fortune from people who never claim, but when it comes to actually paying up - they will leave you high and dry. Literally money for nothing.”

Helpful Report

Hi Tim, I am sorry to hear of your dissatisfaction. As you are aware Waggel do not cover any pre-existing conditions, your pets medical notes show that allergies were present prior to your policy with Waggel. I can see that you have disputed the outcome of the claim and we will have a different customer champion reassess the claim. If you would like to add any additional information or have any questions, please do not hesitate to contact us. Kind regards, Mareia

“Unfortunately i had to make a claim, waggel has been nothing but helpful and really fast.thank you”

Helpful Report

“Recently adopted a rescue dog who , after months needed a mass removal. Prior to adopting her I took pet insurance through Waggel and I am so happy with the service I received from Waggel There was a certain amount of trepidation on my part when I applied for pre authorisation . Well with Waggel it was so smooth and Waggel staff were / are excellent. I would highly recommend Waggel for insuring you beloved family members,they are the best”

Helpful Report

“I really can't fault Waggel. Easy to claim, prompt payment and quick to answer queries. My little dog was just put to sleep and a couple of days later there was my recent last payment refunded in my bank account. My vet practice also remarked how easy their process was. Thank you to a lovely team of people.”

Helpful Report

“Fantastic...very straightforward thank you...”

Helpful Report

“I find filling in the forms a nightmare! when I do the ones for Physio or Hydrotherapy it asks for information I have submitted before and forgotten. I can't go back and look at the detail on the previous forms submitted as it gives only the number of visits, not the dates that I have put on the form. I have just completed a vet's form for multiple medications on different dates and there is no box to explain that so I have put the first date and hope the vets can find the rest. I can never find the telephone number to phone to check with you and I feel stupid having to phone every time I make a claim anyway please sort it out soon as my poor pup is going to be on meds and treatment for a few more months yet! When I do find the number and get through the people on the phone are super helpful and very kind the chat option which I have used is more difficult as things get lost in translation it is always better to talk than type. The three stars reflect the claims process only 5 stars all the way for the rest. I have not communicated by chat email or telephone today I now can't uncheck the box below so please ignore it.”

Helpful Report

“Terrible took 2 mounths money no free mounth like it says wrong date . Can’t get no one when you ring no paperwork came”

Helpful Report

Hi, I am sorry to hear that you didn’t receive your 2 months free insurance. We attempted to call you but unfortunately were unsuccessful in reaching you. Can I please ask you to give us a call and we will look into this matter. Kind regards, Mareia

“Waggle have been amazing with everything that we have had to claim for and have shown us a very professional and caring attitude at every level.”

Helpful Report

“Great so simple to just wait for my claim to be worked out, without the hassle to have to send claim forms and bills. Thanks Nev.”

Helpful Report

“Easy to follow instructions when making the claim, but let's see what happens next!”

Helpful Report

Waggel is rated 4.6 based on 2,094 reviews