Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“Quick and easy service”

Helpful Report

“So far Waggle has been great. We made a claim, waited less than 2 weeks and the claim was approved. A very simple process and there was always someone on hand to answer any questions.”

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“I was Interested to get a quote for my dog, so went to get a quote, £109 per month is extortionate !!”

Helpful Report

Hi there, I am sorry to hear that you were dissatisfied with your quote. There are a number of factors which impact your policy premiums, which include your pets breed, age, your post code and also the annual limit and excess which is selected. In addition to providing a life time insurance policy, which includes third party cover, dental and complementary treatment, Waggel members also have exclusive benefits which include access to a free behaviourist and nutritionist and also a 24 hour free vet service. If you would like to discuss the quote and benefits with us further, please do not hesitate to contact us. Kind regards, Mareia

“fantastic”

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“Great, really good price and easy to do, all the cover we need included”

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“Claim not resolved. Our claim is for ongoing treatment over £1000 to date, yet we have been told the payment will be £51.00!!! I would like someone to contact me ASAP plrasr”

Helpful Report

Hi Teressa, I can see that your claims have been approved and were processed within 10 working days. As 6 claims were submitted the invoices were claimed separately for each appointment, rather than under one claim. I can see that all invoices have been paid, if you would like to discuss this further, please do not hesitate to contact us. Kind regards, Mareia

“Kirsty handled the claim very well and in a timely fashion. So far so good with the service waggel provides.”

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“Very good, easy process to complete online. Great plain speaking information regarding policy chosen.”

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“Up to press the claim has been handled very efficiently and without any problems”

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“It was OK lol”

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“Excellent to begin with. Paid my £250 excess for my dog's condition. After the first year my premium shot up by £9 a month and I had to pay £250 excess again after the first year despite the same condition being ongoing and despite my dog not having used up all his allowance in the first year. Really not worth it. I cancelled my policy and a week later received an email asking me to reinstate my direct debit.”

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“Good but email said monthly payment schedule when i had opted for annual payment.”

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“1st time I've had to claim and it was so easy thank you”

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“straightforward and efficient set up. Thank you”

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“Very good so far, easy to access online policy. Very simple to set up. Happy with waggel suggested by Martin Lewis on his moneymarket website.”

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“If only all insurance was as straightforward and easy to understand as Waggel pet insurance. So simple to sign up to as well.”

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“Excellent experience so far from start to finish hope I get to stay with use for many years”

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“Fast and efficient service”

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“Fantastic! So easy to apply and set up.”

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“Only filled in form so far, so no real experience so far. Form was easy except had problems getting vet address accepted but got there in the end.”

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Waggel is rated 4.6 based on 2,094 reviews