Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple quick and easy”

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“Very easy to navigate and use”

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“Had a free video call with a vet today which is included in my insurance premium. Appointment was within 30 mins of going online to book it. I was very impressed with the service - thanks Waggel and Firstvet service :-)”

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You're welcome Claire, we hope Molly is doing well. Kinds regards, Mareia

“Very smooth and clear”

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“Good thank you”

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“They say "Pet insurance sucks, we changed it". Well, it's their insurance that sucks. Firstly, I maxed out my allowance due to an unforeseen emergency surgery to remove a foreign object ingested. As a result, I was hoping to increase my monthly premium and cover but Waggel does not allow you to do it "because they haven't built this feature yet". They said it would happen by end of the year (2020) but today they just confirmed they weren't able to "launch it yet". So I asked them, could I cancel the policy and start a new one afresh? Unfortunately, the answer was "yes, but the new policy would exclude the digestive system as a pre-existing condition". Indeed, because my dog had swallowed something that got stuck in his colon and was removed by the hand of the Vet, they would now place an exclusion on the whole digestive system, which, according to them, meant that he wouldn't be covered if he caught a stomach bug even. I had to unfortunately take out a second insurance to make sure my dog would be covered and now I've finally cancelled Waggel. Don't judge an insurance company by its pretty website and awesome perks; you should only look at how they deal with claims and post-claims and suffice to say Waggel's pet insurance is the one that sucks, not the others. Suffice to say, customer service was less than helpful in all this providing very confusing and misleading comms. If I could give a 0 star I would. No phone calls, only live chat with incompetent agents.”

Helpful Report

Hi Valerio, I am sorry to hear that you are unhappy with the service provided by Waggel. Our customer service rep who you spoke to was correct in saying that we are working on changing the policy where customers are able to increase their annual limit at renewal, however due to some delays we have not been able to launch this feature on the date as we expected. I understand your frustration about not being able to make a claim until your policy renews (04/07/21), however this is the standard approach across the pet insurance industry, where each policy has an annual limit and once this has been reached, no further claims can be paid until the policy renews. When purchasing the policy on our website, customers are given the option of selecting the annual limit themselves and here it explains that this is the maximum amount that we are able to pay during each policy year. Each policy is then priced according to the annual limit which has been selected. Having read the conversation between you and our customer service rep (Taylor) I believe there may have been some misunderstanding. Taylor correctly informed you that as it stands you are covered for any digestive related issues, you of course would be able to make a claim for a stomach bug and there is no pre-existing condition attached to your current policy. However, if you were to cancel your policy and start a new one then an exclusion would be placed on the digestive system. This does not mean that you would not be able to claim for any digestive related issues, each claim would be assessed on a case by case basis and if it is not related to the pre-existing condition then it would be covered. In terms of communication, customers can contact us via telephone, emails and live chats. Our email address and telephone number can be found in your policy document under the section titled “How to Contact Us”. We are sad to see Robin leave and we wish you and Robin all the best. Kind regards, Mareia

“Super easy!!!”

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“great service”

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“Thanks, that was very easy to enroll my pet for insurance. I've been putting it off for years because policies were so complicated and stressful. Let's hope I never have to use it, but you never know what will the future hold. Many thanks, stay safe, regards Martin Gildea & Bailey”

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“Awful, first claim and no news for over 6 weeks. None of the updates as sold on TV, no texts, calls .. no email address to contact. Really disappointed.. I had been with Tesco for 18 years and they were brilliant, paid out in a week to 10 days with my fees claims. Still no news”

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Hi Anne, Apologies about the duration it has taken to assess your claim. Unfortunately after sending several emails to your vets we only received your pets medical history and the invoice 2 days ago and this resulted in a delay in process your claim. We keep our customers updated about their claim through our members portal. If you log into your account on our website, here you will receive live updates as to what stage your claim is at. The good news is that your claim has been accepted and we hope that Hattie is doing well. If you have any questions you can contact us via our live chat platform and we will be more than help to help. Kind regards, Mareia

“Exceptional, except that my card was declined for no reason on either the bank side or the Waggel side. So i have had to start again. No big deal, but worth investigating on your side perhaps?”

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Hi Ben, Thanks for getting in contact with us. The bank returned the payment as “Processing Error”, unfortunately there is nothing that we can do from our end and you will need to contact your bank. The good news is that within the next couple of weeks we will start accepting direct debit payments, so there should be no card errors. If you have any questions, you can contact us via our online chat system and we will be more than happy to help. Kind regards, Mareia

“Easy to arrange cover for both pets, policy details are clear and easy to understand. Haven’t had to use yet thankfully but seems straightforward if I had to claim.”

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“Good thank you hope it is as easy to use should I need it.”

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“The information came across quite clear, and easy to understand”

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“Brilliant, will insure my 2nd dog with you”

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“Amazing! Why would you go anywhere else, even when there was a slight issue with a claim, one letter from the vet and it was all sorted - thank you!! Probably more down to being mis-advised by the vet in the first place, so not really an issue anyway.”

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“I was pleased with how quick and easy your apication was.”

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“Good ,not sure if I've got right cover for my dog”

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“Easy to use website and straightforward process to go from quote to policy”

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“Straightforward pet insurance”

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Waggel is rated 4.6 based on 2,094 reviews