Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good thank you”

Helpful Report

“Claim was very easily to do and solved with a few days”

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“The communication is 10/10 , never felt so at ease dealing with an insurance company , they’re transparent, quick and caring. Really appreciate all the help they’ve given me and my dog. Thanks Waggel”

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“Absolutely fantastic. Helpful, kind and supportive throughout. During an upsetting and stressful time, Waggel ensured the claim process was straight forward and treated me with compassion when my young puppy had an accident. Thank you so much. Would highly recommend.”

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“Was easy to set up and great service”

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“Great thank you”

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“I just want to say a massive thank you to crystal and all members at waggles for everything they did for me and my family. Everything was easy and crystal was always helpful and answered any questions I had. Kerri”

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“Absolutely great, vet visit on the Thursday, claim made the same day, informed my claim was successful by the Tuesday. Thank you!”

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“Crystal who has dealt with my claim has been nothing short of an angel. She has shown empathy and understanding which I have truly appreciated as Missie is sorely missed Thank you for a wonderful service”

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“Excellent. The claim was processed quickly and without any problems.”

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“Fast and quick Does what it says, Brilliant no trouble 👌”

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“Awful service! Do not actually cover what they advertise. Up to £1000 dental apparently...but when your dog requires surgery all of a sudden they find a loophole in their terms and conditions and refuse to foot the bill they are supposed to cover, in the event. No pre-existing conditions for my dog and a health check within the past year, just "mild dental staining" yet somehow not eligible. So if your dog has stained teeth...that is their loophole! Now have to refer this to the Ombudsman for independent review and pay a huge vet bill myself, even though my dog is insured! Would not recommend, insure elsewhere! TOTAL CON”

Helpful Report

Hi Leon, I am sorry to learn of your dissatisfaction. You are correct in stating that Waggel cover dental treatments for up to £1,000. However, the dental condition must not be pre-existing, as this is not covered under the terms of the policy. You are more than welcome to dispute the outcome of your claim and we will have a different customer champion reassess your claim. Kind regards, Mareia

“fabulous !!!!!”

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“Waggel has been brilliant at this worrying time. Making a claim is very easy and the team at Waggel have been kind, friendly and very helpful with information on the phone. They have even called me to let me know how things are going and to hurry along information they needed to complete my claims. My claims have been processed quickly and money paid into my account a couple of days later. Thank you.”

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“My experience with Waggel has been first class all the way from point of claiming to it's final successful conclusion. They kept me informed from start to finish. A purrfect outcome. Thanks Waggel x”

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“Thank you so much!!! You have been brilliant during the difficult time we’ve been having with isla, my beautiful dog. I have absolutely no complaints and would 100% recommend you!”

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“After a bit of a dispute about our claim Waggel have been exceptional with their help and consideration and I'm happy to say they have come up trumps and settled our claim!!”

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“Great, very responsive and efficient, good communication, tyvm x”

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“Amazing! Rosie is our 1st dog and I've never had to claim on pet insurance but I know of people who have, with other insurers had a dreadful time with the process. Waggel are brilliant, was completely stress free and so quick. Already recommended you to several friends. Thank you 😊”

Helpful Report

“I am not impressed with your communication whatsoever. I have now left 2 ansaphone messages with my contact number and it says you will call me back….. no one has called. It’s a good job it’s not urgent! I called and spoke to Stacey on 6/3/22 informing her of a possible claim and she said we can talk it through but no one has rung me to do so. I have now submitted a claim on line to go forward. There is never anyone at the end of your phone, it’s like someone is doing business in their bedroom and it is not professional!”

Helpful Report

Hi Jane, I can see that you attempted to contact us at 7pm yesterday, however our operating hours are Monday to Friday 9am- 5pm. Any contact made out of these hours will be responded to the next working day. I can see that you received a call back from one of our Customer Service Representatives today, if you need any further assistance we are more than happy to help. Kind regards, Mareia

Waggel is rated 4.6 based on 2,094 reviews