Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made the process so easy and answered all the questions I had, and approved the claim is record time. Take one massive stress away from a terribly stressful situation - thank you!”

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“Very easy to understand and set up. Handy, helpful chat available on spot. Great so far.”

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“I'm slightly confused as I understood there was a discount for 2 pets, but not applied”

Helpful Report

Hi Annette, welcome to Waggel! Unfortunately this is not something which we offer. Our prices are worked out fairly for each pet so that there is no requirement to offer multi-pet discount. Kind regards, Mareia

“Shocking to be honest. Promises of cover when signed up. Not delivered. Be warned. If you are taking out pet insurance. Avoid Waggel. First claim. No previous problems. Claim rejected.”

Helpful Report

Hi Mark, We are sorry to hear that you are unhappy, however your pets medical records were assessed and the vet noted hernia the day after you purchased your policy with us. As this was noted within the warm up period, it would be classed as a pre-existing condition and unfortunately it is not something which we would be able to cover. As much as we would love to help you, like other pet insurance companies we have a 14 warm up period in place to prevent fraudulent claims being made. If you would like to discuss this further you can email me on complaints@waggel.co.uk. Kind regards, Mareia

“Could not get insurance using my Laptop, had to use my phone, pleased with everything other than the above difficulty.”

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“Junior was amazing - he gave us lots of great tips and strategies to help us to help our puppy overcome his separation/isolation anxieties, and also gave us hope that with patience and a bit of effort we will get there!”

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“Only just taken out our policy but it won on price and what's covered, so here's hoping it delivers if and when its needed!!”

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“Very easy to set up policy with lots of different options available”

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“quick and easy no fuss”

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“Really easy to deal with , their simple, clear information made buying my dog’s policy a breeze.”

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“Was ok just said on line 2 months free but don’t say if I have”

Helpful Report

Hi Jade, I can confirm that your free 2 months were applied when you purchased the policy and your first payment will be due in June. If you have any further questions you can speak to us via our online chat platform on our website and we will be more than happy to help. Kind regards, Mareia

“Very pleasant. Very grateful for the 2mths free . Very easy to set up & purchase.”

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“Very good a pleasant and easy to negotiate transaction very informative”

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“Very easy to follow .”

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“Easy to use website”

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“such a great service to offer - the behaviour session was really useful and cannot wait to start the training. a great idea to offer this to us new dog owners”

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“I will know more if I need to make a claim, but the online process was vey straight forward.”

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“Thank you so much Waggel for making our claims for Bonnie so easy. Bonnie is our third dog and the only one we have had to make 2 claims in her first 6 months and you definitely are the most friendly & straightforward dog insurance company to work with. Thank you for also being so prompt. Sandra & Fred”

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“Very easy to set up and reasonable premium. No additional cost for paying monthly. Happy customer.”

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“Fantastic easy and seamless!”

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Waggel is rated 4.6 based on 2,094 reviews