Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“Positive: it's very easy to make a claim and to get in touch”

Helpful Report

“I made a claim for the first time and they sorted everything for me all I had to do was concentrate on my dogs recovery. Thank you waggel and especially to my claim champion”

Helpful Report

“Warning! By far one of the worst pet insurance companies I’ve ever had the misfortune of dealing with, the staff give misinformation and constantly contradict them selves to try and bend the rules so as not to pay out for straight forward and honest claims. After being a supervisor at a very will known world renowned Ape Sanctuary Monkey World in Dorset, with years of animal care, this is by far the worst experience I’ve had with an insurance company who’s marketing campaign says, Pet Insurance Sucks! They claim to have yours and your pets best interest at heart? the very pets we try so hard to protect. Be warned! Waggle like they say have changed it, they’ve made it worse! if you care about the welfare of your pets health and well being and an insurance company that doesn’t suck, think very carefully about choosing Waggle. in my humble professional opinion, there are more honourable insurance companies out there to protect your pets best interests.”

Helpful Report

Hi Paul, I am sorry to learn of your dissatisfaction. Here at Waggel we pay all eligible claims, however, are unable to cover claims for any pre-existing conditions. Are you able to email me at complainst@waggel.co.uk so that I am able to investigate this matter further. Kind regards, Mareia

“Very good”

Helpful Report

“I just wanted to say how brilliant this insurance company is. Made a claim around a week-10 days ago. This is my first ever claim, it was processed promptly and had an email today confirming exactly how much is being paid etc. The live chat team are great, I wasn’t expecting it to be this simple and will 100% be recommending their services”

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“Easy process to make a claim.”

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“I did have to pay a £30 admin fee to my vets as they said this is for dealing with Waggel. This was on top of the £250 excess I paid directly to them. Is this correct?”

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“Simple and stress free”

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“Very easy to use the site and what you need”

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“Excellent, simple and easy to set up, excellent price compared to others on comparison sites, very pleased”

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“Very good, straightforward and resonable”

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“Easy to set up, the rest remains to be seen!”

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“Brilliant, not known an insurance company like it , it is so easy to claim , would recommend to everyone. Thank you”

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“Very straight forward”

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“Thank you so much for your help and plesant manners every time we spoke witb regard to Ripley . Highly recommended”

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“Took out "reasonably" priced insurance for my Golden Retriever puppy 12 months ago. Excess very high,but I chose the excess based on the premiums. This year the premium has gone up almost £5,and based on this I can only anticipate how much it will go up over the years,and so will be no different than the leading insurance provider,tho the excess will still be far higher. I have sourced better cover with a true lifetime policy with less excess,at a far lower price. I am very aware this will increase over time but I doubt it will increase more than waggel does. Feel very let down by this company who I had big hopes for. Dont believe the clever marketing-it will suck you in(pardon the pun as "suck" is a word used by Waggel as part of the aforementioned marketing hype. Goodbye Waggel-you will get NO recommendations from me.”

Helpful Report

Hi Rosanne, Here at Waggel our customers choose their own excess when setting up the policy. This is so that each individual can tailor the policy to suit their own budget and needs. I am sorry to hear that you were unhappy with your renewal price, the reason for the increase included vet inflation and your pets older age. Please also bear in mind that at Waggel we not only provide insurance cover, but all of our customers have access to member benefits which are not always available with other insurance companies. This includes free video calls with vets 24 hours a day, free access to a behaviourist and nutritionist and each month we provide hand picked rewards for you and your pet. We wish you and your furry friend all the best for the future and hope to see you soon back with the Waggel family. Kind regards, Mareia

“Brilliant”