Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“The whole process is very easy, which is especially important when anxiety has been high. The claim went through quickly too. Communication with Waggel has been great, we’ve been kept in the loop throughout the process.”

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“Very good. I have passed your love onto Hettie. She says thanks.”

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“Regrettably had to claim for an injury to my puppy and the process was very slick and straightforward”

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“Thank you - very impressed. So easy to engage with. Great customer service.”

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“My experience so far, has been extremely user friendly to set up my account and buy insurance cover for my furbaby”

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“Amazing!!!”

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“Absolutely excellent, thank you! Quick and easy claim done on my phone and decision made exceptionally quickly. Very pleased i insured my pup with you!”

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“I have been very disappointed with the way my claim has been handled. when I submitted the claim I was asked for my dog's medical history which was non existent apart from the usual vaccinations most of which had been given by vets in France and Spain. The best I could do was to give these vets' details. After many weeks without hearing anything I called you and was told that you were waiting for my vet to return a form. If all this information is required before a claim can be met it should be required at the inception of the policy.”

Helpful Report

Hi Robert, I would like to apologise for the delay in assessing your claim. As per the terms of your policy, we require your pet’s medical history before we can assess the claim. We obtain this at the time of assessing the claim, as the medical history will outline what treatment/condition you are currently claiming for. I can see that your claim has been accepted and the payment successfully processed. If you have any further concerns or questions, please do not hesitate to contact us. Kind regards, Mareia

“Efficient and caring.”

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“Very impressed to say I have never used or heard Waggle before. Even though the excess is higher than my last insurers I highly recommend your service. It has been an extremely distressing time for my family and poor Freddie, who BTW received the very best care, he is on the mend getting stronger every day. I felt I control of the whole process; messages and calls were dealt with efficiently and the bill was paid without quibble.”

Waggel 5 star review on 25th November 2021

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“Really impressed with how quickly my claim was processed and approved. I’ve had cat insurance for 7 years and never used it. I’ve had the puppy insured 3 months and already needed to claim. Very impressed and will be looking to move my cat insurance across to waggle on renewal.”

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“This is the first time I've had to make a claim and although I'm not too impressed that it can only be done online, it was easy to do. I'm extremely impressed with the speed of the decision, less than 1 week!”

Waggel 5 star review on 23rd November 2021

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“I’ve had pet insurance for years, never have I had such an easy, well explained & fast resolution. Well done Waggel you deserve 6 stars”

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“Straight forward claim process - hopefully no issues”

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“Amazing, proactively covered claims I didnt have receipts for - clearly there were retrieved as a result of the contact with the vets. Bravo!”

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“Really slow response. Our dog had eye issues and needed both eyes removed due to a tumour and glaucoma. Our claim was turned down to do an appointment we had at the vets 4 days before the policy started, 18 months ago showed he had scratched his eye when digging in the garden. This appointment for his scratched eye, they say means he had no cover for eyes on his insurance.”

Helpful Report

Hi Lorna, I understand your frustration at your claim being declined, however as per the terms of your policy we are unable to provide cover for any claims made within the 14 day warmup period. Your pets medical history states that the symptoms started within the first few days of your policy with Waggel. If you believe this to be incorrect, you are more than welcome to dispute your claim decision and we will re-assess the claim. If you have any questions, please do not hesitate to contact us. Kind regards, Mareia

“When we moved to a new house,6 mile they said my policy had increased and this was based on postcode area. We live in the Highlands, the only vet in my ‘postcode area’ is the one we use!! There was no room for negotiation.”

Helpful Report

Hi Pam, Sorry to hear that you are unhappy with the change in your premium. Our pricing model works on the closest vet in your postal area, rather than the vet which you are registered to. The vets in your new area are slights more expensive and this has resulted in a 90p increase to your monthly premium. If you have any further questions, please do not hesitate to contact us. Kind regards, Mareia

“The claims process has been slow, often without updates being provided (even if it's stuck on Waggel's end with the vet). We have also only just realised that the claims contribution you select up front is per condition, rather than a general threshold. This means that even though our vet fees have now passed the claims contribution threshold, we haven't been able to receive anything from Waggel, as we need to be past that threshold for EACH condition. No taken by their woke branding but lack of transparency.”

Helpful Report

Hi Jecolia, Sorry to hear that you feel this way, however when obtaining the policy, during the quote flow process we explain how the claim contribution works (with examples) and this is also explained within the policy document, which can be accessed before purchasing the policy. I would like to apologise for the length of time it took to process your first claim, however we were waiting on the invoice from your vet which caused the delay. I can see that your second claim was processed within 10 working days, as we had all the information which we required. I hope your furry friend is doing well and if you have any questions or need any help please do not hesitate to contact us. Kind regards, Mareia

“Thank you. I have submitted another claim for the 10/09/21 and the 11/10/21 but couldn’t figure out how to put both dates so hopefully the person dealing with the claim will understand that the total is for both dates.”

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Hi Luisa, Not to worry we have added this as a continuation claim. If you have any questions, please do not hesitate to contact us, we can be reached via our live chat platform. Kind regards, Mareia

“Slow start but now seems to be going in the right direction. Few errors sorted and time delay but all pre authorised. Thank you for your assistance. Teddy will go to surgery on the 29th of November at 8am”

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Waggel is rated 4.6 based on 2,094 reviews