Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.63

4.6 Rating 2,095 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Condition of my puppy came on quickly and unexpectedly. We thought he had hurt himself playing. To have diagnosis that he had was a real shock!!. Waggel claim process very easy and took stress out of awful situation”

Waggel 5 star review on 19th November 2020

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“Very simple, efficient and insightful. Thank you from a very overwhelmed first time dog owner!”

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We've all been there! Remember you have access to video calls with vets and we have someone that can help our members with behavioural issues and general support should you need it. Just go to your members area and book a free appointment if needed. Best of luck! Ross - Co-Founder & CXO

“Easy simple and great service”

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“Really good so far, not claimed yet but loving all the perks which include a free behaviourist session, lots of discounts etc. I wish it was easier to find the log in on the website though.”

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“Have recently insured my dog, Maggie, with you. Have been very pleasently surprised by all the extra services you offer. Have never seen this before! I know that as and when needed your service will undoubtedly be superb!! Thank you 😊”

Waggel 5 star review on 18th November 2020

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“Great experience with some great perks. We had a behavioural meeting with junior which was extremely beneficial.”

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“Really quick and simple!”

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“My experience with Waggel has just proven that insurance is a lot like betting. They bet my pet will not need their services while tempting me with stories of how they saved the day and I bet my pet will need their services to cover medical care that may be very expensive. My claim with Waggle, (incidentally the only insurance claim I have ever made over 40+ years of having a pet), began in September and took two months to be denied. All through the process, it was up to me to chase up Waggle and the vet. Waggel blamed my vet for taking so long to send the paperwork but never bothered to chase them up. I had to call Waggle to get them to do the chasing. In the end, because I had taken her to the vet for a new pet check up 11 days after adopting her, my claim was denied and any further claim associated with her entire respiratory system will be considered a "pre-existing condition". Also, because my dog is adopted and the two vets I use have differing opinions as to her age (one says she is about 4 and the other says she is about 5), it has been implied that I have lied to Waggle and thus my premium will now be increased. What I find the most interesting about Waggel's claim to be different and their multiple five star reviews is that the press you very, very hard to review them as soon as you have purchased a policy. Selling me the policy and taking my money was indeed 5-star easy. Leaving me thousands of pounds of essential medical treatment (which, contrary to their text message I did not see coming) and increasing my premium rates a 1-star experience. Don't be taken in by their cute terms for things such as "customer champion" or discount offers on buying luxury dog jumpers, Waggle is an insurance company first and foremost. They make their money in getting you to buy premiums and denying you coverage. Before you say but they paid for my dog's life saving surgery....think about Vegas. Of course casinos have to let people win now and then, otherwise it would be bad for business, ultimately they make such a profit that paying a few claims to encourage more customers is how they work. So, my experience has been disappointing. Had I waited three more days then maybe they would have paid the claim made eight months later.... maybe not. Either way, I think my monthly premium is best kept out of their pocket.”

Helpful Report

Hi Marian, Thanks for taking the time to leave this review - although of course we're sad to see you're unhappy. I understand that the situation can be frustrating, all the more so given how much we love our pets. I would like to stress however, that there are various rules and regulations when it comes to insurance (that are all detailed prior to purchase and in follow up documentation) that we - as an insurer - obliged to abide by. This includes things such as the 14 day warm-up period which is an essential step in fraud prevention. This warm-up period basically means that a condition cannot be - in the opinion of your vet - present in an animal within 14 days of taking out a policy. This prevents people from taking out insurance purely to cover the cost of a medical bill they've encountered, as if insurance companies let people do this, every pet owner would be paying massively higher premiums to avoid every insurance company handing out free money and going bust immediately. The important thing to note here is that insurance is supposed to act as a safety net, or security blanket for you - protecting you from unexpected big costs. The 14 day warm up period, and pre-existing conditions help to keep your price down by limiting your coverage to these unforeseen costs - it isn't just free money that anybody can claim - however lovely a free NHS for cats and dogs sounds! To be clear - I'm quite sure nobody is suspecting you of lying - we just need to take the latest information from your vet and if your vet has specified that in their professional opinion a dog is older than claimed, we simply need to update our records, which can affect the price (up or down). It isn't about attributing blame or accusing anybody of lying, it's just us taking the latest professional opinion and correcting our details to insure you're covered and that we ourselves are acting appropriately and in accordance with the regulations we are bound by. Anyway, my intention isn't to tell you you're wrong - I am just trying to give you some insight into how we - and other insurers - make decisions around claims. I truly believe we at Waggel (as genuine pet owners) have done our very best to offer a quality product at a great price and we do have a lot of 5 star reviews from members specifically calling out how happy they are with how we've dealt with claims. In order to keep that price great, we need to keep things fair. If you'd like to discuss this further, please feel free to give us a call and I would be happy to speak with you personally. Ross - Co-Founder & CXO.

“Really pleased so far with Waggel. The lowest price insurance quote I had for my large breed puppy. Really great fast easy process to set up my insurance and to claim, all on line really simple for a technophobe like me. And they paid out my claim in full within one month. Really pleased.”

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“Waggle are amazing, their support team are even more amazing. This is pet insurance with people that care.”

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“very good no complaints thank you”

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“We joined on the 12th of November and so far so good. The price we are paying is fantastic compared to other pet insurers. Having a vet available to call rather than going to my own vet is excellent especially if it’s an unnecessary trip to the vet”

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“Competitive price, easy to set up and so straightforward to claim. A breath of fresh air!”

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“Wonderful. Only just taken out a policy and already feel like it's insurance for pets, not insurance for insurance companies' pockets. One conversation with a member of staff about what is covered and it was simply a pet owner to a pet owner. Already very very different to horrible experiences with other insurers who let's face it don't care at all about our beloved furry family members.”

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“I took out a policy online, seemed great cover with lots of little extras (online vet looks good). Really easy to get quotes and then see policy.”

Waggel 5 star review on 14th November 2020

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“So far so good. 😁”

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“Easy to set up but terrible when you make a claim! Try to worm out if paying even a relatively “small” for an accident that they even claim they would cover on their website. Pay more for a trusted company!”

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“Excellent. Clear process. Very quick and easy to use systems.”

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“Excellent”

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“Amazingly simple process to get started. Very smooth and simple interface which feels really modern and up to date.”

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Waggel is rated 4.6 based on 2,095 reviews