Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing . We unfortunately had to make a claim, its so stressful seeing your fur baby ill but making the claim was stress free and easy. And the well wishs for athena was a lovely thing from the waggle team. You can tell they care. So glad to have picked waggle. Can't recommend enough.”

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“Brilliant, totally stress-free. Have recommended to many other dog owners based on our experience with waggle.”

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“Thank you for administering the claim for Tilly so quickly and efficiently. Very pleased to report she's been back to 100% for a number of weeks now, but thanks again for your prompt actioning of our claim.”

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“Thank you so much - You have been so friendly and professional and made the whole process very smooth. Will be recommending you.”

Waggel 5 star review on 8th December 2021

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“So good an refreshing”

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“I was late in making the claim but Waggel very generously credited the whole history of Jack's treatment. Thank you and well done Waggel.”

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“I have only made one claim so far, which was dealt with swiftly, and I was pleased with the outcome. Thank you :)”

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“Painless, fast, transparent, nothing to fault at all”

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“Unbelievably good experience. Can not speak highly enough about the way that you handled everything. Thank you”

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“Excellent such an easy to use efficient service”

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“I cannot fault Waggel. I sadly lost both of my dogs this year and Waggel has treated my claims with care and respect.”

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“Brilliant service. I had to claim for my dogs allergies, the claim form was so easy to complete and the money in my acc within a week.”

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“Wonderful speedy service. Totally awesome. Having a sick pet is stressful but Waggel were there for me every step of the way giving support.”

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“Absolutely fantastic service! I didn’t expecting to be making a claim for my puppy so soon but everybody I have dealt with have been super helpful and made a stressful time so much easier!”

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“Don't believe their false advertising, happy to take your money but not happy if you make a claim”

Helpful Report

Hi Michael, I am really sorry to hear that you are unhappy with your claim decision. As per the terms of your policy, we are unable to provide cover for any pre-existing medical conditions and this is also outlined on our website. Unfortunately, your pets medical history stated that he suffered from the condition prior to your policy with Waggel. If you believe this to be incorrect, you can dispute the claim and we will be more than happy re-assess it. If you have any questions regarding this, please feel free to contact us. Kind regards, Mareia

“It seems fine to make a claim, but I need more guidance on whether I should wait until all treatment is finished, or make several claims. The lack of policy number makes it harder to talk to both vets involved. Your policy document isn't very clear on this level of detail, so feeling a little frustrated by the experience so far.”

Helpful Report

Hi Paul, It is entirely up to you, we are happy to process the claims either way! You can either make continual claims, or make one claim at the end of the treatment. Here at Waggel we don't use policy numbers, instead we identify your policy by your pets name and your surname. Can you please contact us via our online chat system or alternatively give us a call and we will be more than happy to answer any questions you may have. Kind regards, Mareia

“Brilliant”

Waggel 5 star review on 2nd December 2021

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“Easy to take out policy. I was told a £40 donation would be given to Paws2rescue if I took a policy with you as they rescued Maya me puppy. How is this arranged?”

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“Great and brandy is doing well”

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“This is the first time I’ve had pet insurance, Waggel are very helpful every step of the way.”

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Waggel is rated 4.6 based on 2,094 reviews