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Waggel Reviews

4.6 Rating 2,095 Reviews
92 %
of reviewers recommend Waggel
4.6
Based on 2,095 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Waggel Reviews

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

Write Your review

Waggel 5 star review on 8th September 2023
Sandeep Chauhan
Waggel 5 star review on 26th March 2023
Lesley Robertshaw-Brennan
Waggel 5 star review on 16th March 2023
Bernadette Paterson
Waggel 5 star review on 2nd February 2023
Vanessa Reddicliffe
Waggel 5 star review on 18th January 2023
Jennifer Hunter
Waggel 5 star review on 20th December 2022
Joan Lendon
Waggel 5 star review on 1st December 2022
Kathryn Lane
159
Anonymous
Anonymous  // 01/01/2019
Excellent
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Exemplary in almost every aspect My one item of constructive criticism is that when submitting a claim (which is so well managed in every other aspect) rather than submitting two separate bills - for the initial consult and the follow up - I had to add the two together. It's no biggie but would be maybe a little simpler if you could add a second or third visit's bill to the same claim
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Claim process was really easy but took longer than I expected to receive the payment. Granted, this was because Waggel we’re waiting for details from the vets but I wouldn’t expect to have to chase this up as many times as I did
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It's been excellent, knowing you always got support and help at the end of the phone
Waggel 5 star review on 28th November 2020
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I didn't get the 3 months discount as per your email. However within minutes of paying for the policy I received a call and Waggel were most apologetic and have now dealt with the discount. Fantastic service. Would highly recommend 5 stars!!
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So far, so awesome! My pooch daughter Nana is a new Waggeler but feel already she's in 'safe hands'. Good to be on board! Most happy 😊.
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Fabulous!! So easy to make a claim online....
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Only recently joined, but good, clear information, easy sign up, and helpful communications about services. All dealt with online, so haven’t yet needed to speak to anyone, or email.
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I wish I'd heard of waggle 12 months ago when we got our puppy , went with a well known company who were to expensive and after 12 months and no claims put it up by £70 a year , waggle is easy to set up one simple lifetime policy which you decide how much cover you want and how much you pay , waggle made it so easy and so simple ,which other companies don't and just bamboozle and confuse you , I've not had to make a claim but I would highly recommend waggle for cost and easiness , so glad I found and switched to waggle
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Easy website to use and not as boring! Good payment options.
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Sadly, your failure to reply to my query leaves no option but to give a poor review. I am still waiting!
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Hi Catherine, sorry that you didn't get a timely reply. We checked our tickets and couldn't find a message from you. However, your Customer Champion will be in touch with you to see how we can help.
very easy thank you
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You are welcomer :) Ross - Co-Founder & CXO
ok at the moment not had to use the service touch wood price ok bob
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Excellent customer service - friendly but professional. Didn’t feel like dealing with insurers...in a good way!
Waggel 5 star review on 22nd November 2020
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Glad to hear it Catherine, and thanks for the adorable picture! We pride ourselves on being nothing like the other insurers so I'll pass on your comment to the team who will no doubt love it! Ross - Co-Founder & CXO
No problems with navigating the website and quotes were really competitive
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All very smooth sailing so far
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And we'll make sure it continues to be! Also, bonus points for you because my dog is called Sailor :) Ross - Co-Founder & CXO
Recently made a claim and it was so easy and fast. Very happy with the service!
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Glad to hear it! Nobody wants the stress of a pet insurance claims dragging into xmas 😖 Ross - Co-Founder & CXO
Very good. We have peace if mind that our puppy is well protected.
Waggel 5 star review on 21st November 2020
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The perks make this insurance such good value for money!
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Good so far
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Waggel is rated 4.6 based on 2,095 reviews