Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good”

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“Ok up to now”

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“Very easy set up!!”

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“Every year the pet insurance for Taz has increased with no increase in benefits but always a large increase in premium so it is refreshing to find an insurer who actually seems to care so long may this relationship continue.”

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“Brilliant”

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“Quick easy quote and process to set up”

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“Was very easy to setup, I look forward to recieving my documents I need tel number for if I have a problem.”

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“Fab. Great to have an easy to understand insurance site, very competitive quote. And brilliant online chat when I got stuck! Thanks Waggelers”

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“We are outraged to be charged for our claim to the tune of ‘£540.57 because you have now reacher your policies annual limit.’ What is the point of having the insurance if we can’t claim the full amount ? We already paid £250 excess !! This an absolute joke, these hidden costs are unfair and we are now in debt because of waggel. We will not be continuing our policy next year!”

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Hi Hiba, Sorry to hear that you are unhappy with your claim settlement. Your claim was for £2,540.57, however your annual limit is set at £2000. The annual limit is the maximum amount which you can claim for in each year and our customers are able to set their annual limit up to £10,000. The annual limit is something which is set by the customers themselves when they purchase the policy and unfortunately Quincy Jones’ limit was £2000 and therefore we are unable to pay for any claim which exceeds this amount. If you would like to discuss this further, please do not hesitate to contact us. Kind regards, Mareia

“Easy to read information and no hassle setting up insurance policy!”

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“Judgemental!!!!! Assuming my dog is dangerous because of her breed!!”

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Hi Tina, Sorry to hear that you feel this way, that was not our aim at all. We insure the majority of breeds, however due to the dangerous dog act there are certain dogs that we are legally unable to insure, what breed is your dog? Kind regards, Mareia

“Good so far”

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“Awful service. My dog has died and still I get emails referring to my account and my dogs name. I’ve tried unsubscribing but no success. The service I got when he was alive was poor looking for any reason not to pay out.”

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Hi Julie, We are really sorry to hear about your loss and please accept our deepest condolences from everyone here at Waggel. I have passed your feedback onto the Tech Team who will be updating the emails which are sent out to customers. You have also been unsubscribed from receiving any marketing emails. The claim which you made was rejected as Teddy had a pre-existing condition which was noted before the start of your policy with Waggel. As per the terms and conditions of your policy we are unable to provide cover for pre-existing conditions. We appreciate your feedback and if there is anything that I can help you with please let me know. Kind regards, Mareia

“Excellent looks like a good deal and I like the fact any money not used goes to s good cause”

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“Very simple, didnt chase me like others, happy with the information and really happy with the first two months free!!! :)”

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“So easy to get quote and sign up! Very clear and straightforward.”

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“Fantastic! If you're considering Waggel - do it! Through Waggel, I have had weekly calls with Junior of Heal the Dog to support me with my pup's reactive barking and his separation anxiety. Junior is patient and incredibly supportive - giving you all the advice you need to help your pet. Genuinely, couldn't have done it without his support and for me, it's a reason to stay with Waggel. I haven't had to make a claim, so I can't comment on that side of things.”

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“Fantastic thank you so much. Colleen”

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“Wow! What an easy and (dare I say) fun experience. I never would have guessed that buying pet insurance would be borderline enjoyable.”

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“Very easy, very happy!”

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Waggel is rated 4.6 based on 2,094 reviews