Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brillliant - so easy”

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“Clear, Easy & Fun !!”

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“Easy to sign up.”

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“Very easy to use & good value”

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“Easy to use system unless you wanted to go back and change”

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“Excellent and easy”

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“Easy and uncomplicated!”

Waggel 5 star review on 23rd February 2021

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“Easy to set up with no additional costs like other insurers”

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“Great! Everyone I spoke to were super helpful and kind. Thank you Charlotte for getting this sorted and keeping me up to date!”

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“Too new to make meaningful comment”

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“Very good 😌”

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“4 stars so far for the subscription process although cannot give 5 stars as we haven't had to make a claim yet and this will determine the level of cover and customer service.”

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“There are a lot of things I like about Waggel...and yet we will be moving on to another insurer. Waggel has many positives: fairly priced, great 24/7 veterinary phone calls, the community surrounding it feels lovely and warm. Plus, when we did our first claim we received the payment within a month and with absolutely no fuss. What's not to love? Well... time came for our second claim, and things began to go wrong. Now perhaps I am thick, but for me (and for the dictionary) a condition is a 'state' rather than a one off occurrence. So when we read that the contribution towards the claim was 'per condition, per year', we thought it referred to actual conditions rather than for each accident. Now, I find that incredibly (and purposefully) misleading. A dog eating something off the street and becoming sick once is not a condition. If two months later my dogs vomits all through the night because of a one off gastritis, that's not a condition either. By its very definition, it would be a condition if it was long-standing, wouldn't it? Anyway, that's exactly what happened: my dog was sick for eating something off the street and we got our first claim no problem. When he had gastritis and now we have to pay our contribution again? That doesn't work for us, especially because we have a (touch wood) very healthy little pup, so unless something catastrophic happens we rarely pay more than £250 at the vet. (We never paid more than that). Now I am well aware that vet bills can be very expensive - in the thousands, even, and that's why I believe insurance is fundamental and I recommend it to everyone. However I do think that we will be switching to another provider, one that is a little more transparent about its pay outs and the conditions behind them. Right now it feels like we pay our £20 each month, and then we pay 80% of vet bills on top of that, so it just doesn't feel worth it. Someone with a dog that requires more expensive treatment would love Waggel. At the moment, we do not.”

Helpful Report

Hi Gigi, Thank you for your feedback. We define a Condition as an Injury sustained during, or resulting from, a single Accident or any manifestation of an Illness having the same diagnostic classification or resulting from the same disease process regardless of the number of incidents or areas of Your pet’s body affected. We would class your dog eating something off the street as a ‘condition’ and it would be accidental Toxic Ingestion. Your dog vomiting all night would be classed as a different condition of Gastritis. The excess would need to be paid for each of these conditions, however say if you claimed for Gastritis again you would not pay for the excess. The Claim Contribution (Excess) is only paid once for each condition. How the excess works is explained with examples when obtaining a quote and further in the policy documents which are provided. You also have the option to not pay any excess at all if you wish. If you would like to discuss this further you can contact us via our online chat platform and we will be more than happy to help. Kind regards, Mareia

“The free nutritional consultation with Junior was fantastic. He provided lots of really good information and advice for my picky eater.”

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“Very easy website to use. Everything well explained.”

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“Just joined, easy set up, obviously not had to make a claim for my pup yet.”

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“Have just joined”

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“Easy and user friendly”

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“Excellent”

Waggel 5 star review on 20th February 2021

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“Really easy to use. No insurance BS!”

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Waggel is rated 4.6 based on 2,094 reviews