Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent so far ben very helpful”

Helpful Report

“Great- Very easy and no stress Thanks”

Helpful Report

“Not good! You have denied my recent claim on the basis of a pre-existing condition, but this is not the case. The symptoms are the same as before, ie diarrhoea, however, the reasons are completely different. All dogs get diarrhoea from time to time and Alfie is no different. However, on previous occasions it's been either that he's eaten something that he shouldn't, that he's had a bad reaction to flea or worming treatments, or that he's picked up a gastrointestinal bug which has upset his stomach. In each of these cases, a straightforward return to simple food and an isotonic food supplement has always sorted the problem in a couple of days. Non of these causes was relevant in this case. The normal gastrointestinal diets did not work and whatever we tried, the diarrhoea kept recurring. Although the symptoms were the same, non of the previous causes were relevant and to base your claim decision purely on similar symptoms is completely unfair. This current series of gastrointestinal problems Alfie's been having are nothing like anything he's had before. John Hansard”

Helpful Report

Hi John, I am really sorry to hear that you are unhappy with our claim decision, are you able to send me an email at complaints@waggel.co.uk stating why you believe that the diarrhoea is not linked to the previous incidents. I will ask our head of claims to open a dispute and re-assess your claim. Kind regards, Mareia

“Waggel is a brilliant company & have made the whole claiming process painless. Everything is taken care of - which has never been the case with previous insurance companies. Totally recommend.”

Waggel 5 star review on 14th August 2021

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“Says lifetime cover then only pay out max £2000 a year at £60 a month 😂”

Helpful Report

Hi there, Our lifetime policies pay out a maximum of £10,000 per year, our customers are able to set their own annual limit according to their budget and needs. If you would like any further information regarding a lifetime policy, we’re more than happy to talk you through this. Kind regards, Mareia

“Very good - and easy to use website. No form filling to make a claim! And the online vet is great too!”

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“Brilliant! All so easy. Lovely people. Thank you”

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“Unfortunately we will have to cancel. Had to take my dog to the vets within 2 weeks of taking out the insurance as he was vomiting. This cleared up by itself and I only visited the vets due to being nervous as a new dog owner. As I understood the 2 week clause I paid for this visit myself and made no claim. However 3 months later we had another visit to the vets due to a potential bowel blockage and needed hospitalisation, investigations and treatment. Waggel refused to cover the £1800 of vets bills as they said this was linked to the first visit, however much we knew it was unrelated. It's so far been a waste of money in our case and very disappointing. We will now either change to another company or have to save the monthly fee to put towards any future vets fees.”

Helpful Report

Hi Megan, I am really sorry to hear that you are unhappy with the service provided by Waggel. If you can please log into your Waggel account and dispute the claim, I will have our head of claims re-assess your claim and any exclusions that are on Claude’s policy. When disputing the claim, you will have the opportunity to explain why you believe the 2 instances and not linked and if necessary, we will contact your vet for their professional opinion. If you have any questions please do not hesitate to contact us. Kind regards, Mareia

“I am absolutely delighted with my experience with Waggel. I must admit I was very sceptical of using them as I hadn't heard of them at all, but my experience has been first rate, no problem with my claim and the money is in my bank within 14 days, excellent. I will certainly recommend Waggel to people.”

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“Easy to take out insurance and good cover type! I hope Phil will be well looked after!”

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“The appointment was effectively and very handy. I would not change for another😊”

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“Pleased with the no fuss process, and so friendly. Feel as though they really care.”

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“Excellent, easy to navigate and prompt at answering queries regarding claims. Really is no hassle.”

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“Excellent amazing price and service. Very satisfied”

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“It has been excellent my claims have been sorted with no problems i wud recommend waggel to anyone”

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“Very good. Thanks for all of your help.”

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“Great, very efficient and helpful.”

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“My experience has been good with all my concerns and worries over my vet bill”

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“Easy to understand and set up.”

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“I joined waggel via an email where I was promised an Amazon voucher, this has not been sent, so rather disappointed so far”

Helpful Report

Hi Nicholas, As part of the terms and conditions of the voucher, your policy must remain active for a minimum of 60 days and the voucher is released after this date. If you have any further questions please do not hesitate to contact us. Kind regards, Mareia

Waggel is rated 4.6 based on 2,094 reviews