Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.63

4.6 Rating 2,095 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Taylor has been an absolute star!! Nothing was too much for her and she got back to me in a timely manner everytime. Great customer service doesn't cost anything but it's what sets companies apart. I will be recommending Taylor and waggel to all my friends and family. Thank you.”

Helpful Report

“I have had some difficulty finalising the start of my policy for Freddie. I could not confirm the declaration and thereafter move to payment for same. I emailed early on the 15th but the matter was not resolved. On return home later that day, I chatted with Kirsty who resolved the problem by getting other members of the team involved within an hour. Although I have rated a 4, I really see Waggel as an extremely good policy considering I became Mum to an older dog - Freddie - after his first Mum passed away. I Thanks Waggel. Pity I have missed out on some days of insurance before I feel I will be fully covered for Freddie.”

Helpful Report

“Very good experience so far unfortunately Lyra was rushed back to vet today in pain and I have to contact him on Monday with an update as to how she is”

Helpful Report

“I found Waggel by accident, the process of getting a quote is really easy, no hidden loop holes as your pet ages. Chat available straight away to answer any questions. Coverage for things that are important. Comparison guide how Waggel compares to other well known insurers. My vets do jot accept portal which alot of insures use, Waggel deals via email and phone. Simple.”

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“Great service, simple, no hassle, and cheaper than my old insurance. The dog is thrilled..”

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“So far the experience has been good. We haven’t needed to claim yet and hope we won’t have to but only then would be able to rate the company. The only downside is auto renew not direct debit !!”

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“I had an error come up on my premium payment schedule, Kirsty responded to my query quickly and updated me the same day with a resolution. Great customer service thank you”

Helpful Report

“Clearly explained and simple to do!”

Waggel 5 star review on 14th January 2021

Helpful Report

“So far, so good! Long may it last!”

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“Very easy and sympathetic to our situation. Thank you for your support”

Helpful Report

“very easy to use and clear about what is on offer”

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“I've only just signed up but the process was easy and transparent and the first 2 months free is a great start - thank you!”

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“Super easy, very clear. Everything explained simply for all to understand!”

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“I just don't understand why I can't pay annually? Not everyone wants to add more direct debits to their accounts!”

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“very good so far may it contiue easy to use and sought out”

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“Easy to use. Clear and concise instructions.”

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“No worries so far been exelent”

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“Many thanks”

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“I only just purchased this insurance so this is a review of the simplicity and helpfulness of the staff on my questions before purchasing the insurance. The chat line is supposed to close at 5 pm I missed that information and started a chat at 5.15 pm. I still had a reply. This was nice enough. I mentioned that due to the lockdown my Vet did not vaccinate my pet and advise me to wait. They replied that if the vet had advised it they would still cover the Pets even if they fail ill due to the lack of vaccination. Thank you Waggel”

Helpful Report

“More so the ease of the set up of the policy. Thankfully haven’t used the insurance yet but have read such great things, I’m hopeful!”

Helpful Report

Waggel is rated 4.6 based on 2,095 reviews