Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“good, efficient service, took a weight of my mind.”

Helpful Report

“I must put my hand on my heart and thank those at Waggle for a very quick, caring and compassionate approach in dealing with my insurance claim. Waggle was very helpful, reliable, knowledgeable and friendly during our correspondence. They settled the monies that were in need of being paid for my pet's treatments. I couldn't wish for a better company. A huge thank you to you all at Waggle.”

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“How can a cowboy company like this still operating in UK ,what a scam company ,DO NOT INSURE with them they take all your money and when you try to claim in the future they just simple avoid ,this happen with my daughter's wonderful dog who passed way in a car accident ,the right word to describe this company is MONEY SHARKS ,the government should ban cowboy companies like this ,go to a trust company like direct line ,like me so far so good ,good lucky everybody”

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“Communication has been quick and informative. Having a champion is really helpful”

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“Excellent”

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“Everything so quick and easy, thank you and I appreciated the personal touch, I agree Finn should definitely take a break from squirrel chasing!”

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“Fantastic - just made first claim which was so easy and resolved really quickly. Very Impressed”

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“I found the claim form quite hard to fill out. You can only choose one item from the drop down on the issue you went with. I wasn't sure and neither was the vet if it was constipation or muscular or an injury. as they found stool inside her I put constipation as this was immediately obvious. So the 4 visits were for the same issue - but trying to find out what was causing it.”

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“Thanks. That’s great, BUT there is an additional £90.08 that is part of the same injury (sores caused by the bandages, consultation, a cone and ointment) that needs to be refunded in full!”

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“Brilliant, informative and quickly resolved thank you so much Waggel”

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“Excellent. I never expected the claim to be settled so quickly. Well done”

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“Appalling really. But I am pleased that Bonnie's account will now be paid for, thank you. I have a query, you mention urinary tract issues will be excluded, why is this? I know her kidney crystals are excluded, I noted this at the start of my policy, but what has this to do with her urinary tract? Denise and Bonnie Young”

Helpful Report

Hi Denise, I am happy to hear that your claim has been accepted, and the money will reach your account within 3 working days. The exclusion has been placed as Bonnie is noted to have experienced crystals in her urine prior to your policy with Waggel. This being said, we still encourage you to submit all claims and each will be assessed on a case by case basis. If you have any further questions, please do not hesitate to contact us. Kind regards, Mareia

“Very positive and reassuring. Prompt and efficient communication when required and very personable people at the other end. Everything is easy to do on-line without having to wait in lengthy telephone queues. Thank you”

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“Complicated”

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Hi Glenys, Here at Waggel we welcome all feedback, as it gives us a chance to improve our service. Are you able to provide further information regarding your experience. Kind regards, Mareia

“I have done 2 big claims in 2 years of being with Waggel and each time has been completely painless. Love it, won’t ever leave. Thanks”

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“Customer service : got an email declining my claim tried to answer it , you can’t one way only . Phoned instead , no one is available leave your number we will get back to you . Yes three hours later . Your cat is allergic to the saliva of a flea hence he is poorly . Our small print clearly states your pet should NEVER get fleas and if he does your policy is null and void . £625 plus two years premiums . Oh yes and they said the vet found ONE flea on my cat . Left by another cat patient that day ? No waggel thank you .”

Helpful Report

Hi Vincent, I am sorry to learn that you are unhappy with your claim decision and our customer service. As per the terms of your policy it is important to keep up to date with any routine treatments. Unfortunately, your pets medical records show that he has not had any flea treatment in the past and this may have prevented the dermatitis occurring. If you would like to discuss this further, please do not hesitate to contact us. I can see that you attempted to call us out of our operating hours and due to this there was no answer. However, as you have mentioned we always call our customers back during our working hours. Kind regards, Mareia

“Hassle free and very quickly paid out brilliant service”

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“Fell for their ‘we’re different’ they are not … won’t pay out, don’t waste your money people!”

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Hi Claire, I am sorry to learn that you are unhappy with your claim decision. I can see that your claim was declined due to the condition being present prior to your policy with Waggel. As per the terms of your policy, we are unable to provide cover for any pre-existing conditions. If you would like to discuss this or have any further information to provide please do not hesitate to contact us. Kind regards, Mareia

“My puppy ripped her leg open on a brick patio, i thought she was going to bleed out in my arms on the way to the vet...the PDSA stepped up and did an emergency operation and saved her life... i filed a claim with Waggel, and they paid out with no hassle within 7 days! Highly impressed! 5*”

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“Easy to set up a policy”

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Waggel is rated 4.6 based on 2,094 reviews