Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.63

4.6 Rating 2,097 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good. I've not had to make an insurance claim so I can't rate you on the service.”

Helpful Report

Whilst we hope you never have to claim for the sake of your pet, if you do have to, we're confident we'll be able to budge that 4 stars up to 5! In the mean time, be sure to use your members perks and discounts (they're free with your Waggel membership). Ross (Co-Founder)

“So far so good, haven't claimed hence the 3 star, but set up process was super easy and straight forward.”

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“Our dog was poorly, and the Team at waggle couldn’t have been more helpful and efficient. I thoroughly recommend them!”

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“So far a great experience, easy to sign up, good perks and competitions and the free FirstVet perk was particularly brilliant. We haven't had to make any claims yet so I can't comment on this aspect.”

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“Very good. Application was really easy to process and very competitive prices.”

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“I am not happy. I have no policy number and it seems impossible to get in touch with you. Not good 👎”

Helpful Report

Hi Cynthia, We don't actually deal with policy numbers, we just use the pet name as a reference (we've found that most of our customers appreciate the simplicity of this). In regards to being impossible to get in touch with, we're available on chat via the website and over the phone Monday to Friday 9-5:30pm. We do try to pick up urgent issues over the weekend though. How did you reach out to us? I can't find any record of your support ticket. If you'd like to get in touch via the website and I'll do my best to give you a hand. Thanks Richard

“Website simple to navigate, setting up the insurance was quick & easy”

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“Really easy to deal with and set up. Good cover and fair price. I really liked the email letting me know that Waggle had Vets that you could contact over the Christmas period in case of emergencies. Also the cover for long term care is fair.”

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“So far so good. V easy to set up. Wait to see if/when I need to claim. I hope it is as easy.”

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Hopefully you'll never have to claim for the sake of your pet, but if you do, we're confident you'll find it just as easy - if not, we'll be extremely upset with ourselves! Thanks, Ross (Co-Founder)

“Fantastic service long may it continue. A very professional and friendly approach. Many thanks.”

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“No problems so far”

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“brilliant!!!”

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We think you're brilliant too! Ross (Co-Founder)

“Only just signed up but very helpful when I realised I had put that my dog was 19 instead of 9 friendly assistant on the phone”

Helpful Report

Hi Linda, great to hear you enjoyed your chat with our Customer Champion - her sole job is to make sure our customers are happy and love us. I would pass this feedback on, but no doubt she's already seen it! Don't forget to use your free perks and discounts included as part of your membership. Ross (Co-Founder)

“very good communication, very supportive very happy”

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“Easy so far lots of options to make my beloved dogs insurance right for us 🙏🏼 We don’t need to use it! ⭐️”

Helpful Report

Hopefully you don't need to claim, we agree, but don't forget you can save money with your perks and discounts included for free as part of your membership (because we believe you should get value from your Waggel membership even in the months you aren't claiming). Enjoy! Ross (Co-Founder)

“Delighted. With service”

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“Very good. Easy to set up a good value insurance poicy for our new pup. Thanks,”

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“Setting up the policy was easy and the price good. Too recent to say much else. Insurance is something you hopefully won't use anyway.”

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“Only been with Waggel a couple of months but up to now all good!”

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“Brilliant. Unfortunately I had to make a claim, it was settled and in my bank within a week... remarkably simple and greyhound quick claims process! The reward partners are really good too with great discounts. Thanks Waggle, great to be with a company that does exactly what it says.”

Helpful Report

Waggel is rated 4.6 based on 2,097 reviews