Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.63

4.6 Rating 2,095 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you. I have submitted another claim for the 10/09/21 and the 11/10/21 but couldn’t figure out how to put both dates so hopefully the person dealing with the claim will understand that the total is for both dates.”

Helpful Report

Hi Luisa, Not to worry we have added this as a continuation claim. If you have any questions, please do not hesitate to contact us, we can be reached via our live chat platform. Kind regards, Mareia

“Slow start but now seems to be going in the right direction. Few errors sorted and time delay but all pre authorised. Thank you for your assistance. Teddy will go to surgery on the 29th of November at 8am”

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“Very impressed. First time needing to make a claim and it was very easy to complete the request and responded very quickly with great customer service. 5*”

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“This is my first experience with Pet insurance. It felt a bit slow and I would like to know when the money will reach my account? Sorry I can't find the claim number to quote you either. Kind regards Jenny Hogg”

Helpful Report

Hi Jenny, I can confirm that we have made a payment to yourself, however depending on your bank, it can take up to 3 working days to reach your account. If you have not received the payment by tomorrow, I would advise to contact your bank. Kind regards, Mareia

“Brilliant! So easy to use and when I did have a question the online chat was great and sorted it out straight away. My claim was sorted out super quick too. Thank you”

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“Wow never expected such a speedy response and resolution”

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“Very quick and easy to resolve a claim”

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“Brilliant. Really helpful and very efficient.”

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“Fab, our little girl had an agreement skin condition and the quick and easy process through Waggel meant one less thing to worry about!”

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“Good but could be better. An app would be better and nobody to talk to after 6pm is poor. Liked the chat service. The main thing is that the vets dont want to deal with u for direct claims which meant having to pay over £2000 upfront and go through the worry of getting it back while we have bills to pay for. Quite a long wait for claims to be processed although happy with the outcome eventually.”

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“Excellent - all settlerd within 10 hours odf submitting the claim. Fantastic service - thanks.”

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“You have all been absolutely amazing! I literally don't have the words to praise you enough. You have all been so incredibly helpful from start to finish. Thank you so very much from myself and from Willow x”

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“So refreshing to have a professional, friendly and personal service from a pet insurers. No hidden costs and a really quick claims process. Friendly and helpful staff who always ask first and foremost how your pet is which is lovely - thoroughly recommend including those looking for rescue dog cover :) We have 5 huskies having lost one earlier this year and one is with Waggel but the rest will be switching when current insurance runs out - fantastic service”

Helpful Report

“Not happy at all. No liver issue with my dog in 12 years and no previous history or claim, £160 offered to cover a £669.81 bill I have already paid for removal of my dogs ingrowing eyelash with blood test, medication and a scan on the abdomen prior to the anaesthetic due to concern by vet of the pain medication given days before causing an inflammation issue. Absolute scam stating fictitious separate case to try to reduce payment as stating £250 excess now for each case, will be moving insurers”

Helpful Report

Hi Stuart, I am sorry to learn that you are unhappy with your claim settlement. I believe your Claim Champion has been in contact with you and explained that we are more than happy to cover the full invoice, however the invoice which we receive from your vet is split for two different conditions. We have covered the eye condition, but we just need you to open another claim so that we are able to process the treatment for weight loss. If you have any further questions regarding this, you are more than welcome to contact me or your Customer Champion. We hope your furry friend is doing well. Kind regards, Mareia

“waggle is the best pet insurance company they settled the the account no quibbles the customer service second to none sympathetic and caring when my dog died sending a sympathy card impregenated with seeds so it can be planted in her memory such a nice touch. I would use Waggles again when I get another dog and have already recommended waggles to my friends.”

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“Your results were great no problem well one we still are trying to get a dog seems very hard especially with dog trust😖😖!👎”

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“So far I have not had a good experience with waggle your website is not easy to use when you put in a claim it doesn't even recognise the simplest of things and then you say it will take longer because your system can't recognise the injuries or illnesses the pet may have. You have generalized the form so it makes it easier for you to opt out of having to pay.”

Helpful Report

Hi Kesch, I am sorry to hear that you are unhappy with our claim form. We have made our claim form simple, so that it is quick and stress free for our customers to put a claim through. We then contact the vet directly, who confirm which treatment is being claimed for and the amount and we process the claim accordingly. If you have any questions regarding your claim, please let us know and we will be more than happy to help. Kind regards, Mareia

“Totally disappointed I pay out a monthly contribution and as soon as there's a problem I have to pay an additional £250 I will be looking for a new insurance company so disappointed as I did this was a respectable company”

Helpful Report

Hi Michael, I’m sorry to hear that you are unhappy with your claim contribution, however this is something which was selected by yourself when the policy was arranged. Our customers have the option of selecting their own claim contribution to suit their needs and this can be anything from £0 to £250. As you opted to contribute a higher amount, this has resulted in your monthly premiums being lower than average. The claim contribution is paid per condition, rather than per claim. This means that if you were to claim for the same condition again, you would not need to pay anything. We hope your furry friend is doing well and if you have any further questions, please do not hesitate to contact us. Kind regards, Mareia

“Waggle have been great with the long term cair for Kayla. So easy to communicate with and relatively quick to process our claims. Thanks for your help and understanding. Yours Sincerely Andy Overington”

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“Fantastic service”

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Waggel is rated 4.6 based on 2,095 reviews