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Infinigate Cloud Reviews

4.8 Rating 2,397 Reviews
96 %
of reviewers recommend Infinigate Cloud
Company Reviews Metrics Info
4.8
Based on 2,397 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Infinigate Cloud Reviews

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
"Kenny"
Verified Buyer
“Friendly and quick support, unfortunately underlying issue is still not resolved (co terming of windows subs)”
Helpful Report
(Support) - Posted 7 months ago
""
Verified Buyer
“Thanks, that did help, but a URL/link would have helped better, as following your instructions put me here: https://partner.microsoft.com/en-GB/ which has no 'Customer' option. I needed to be here https://partner.microsoft.com/dashboard/v2/home it seems. Sorted now :)”
Helpful Report
(Support) - Posted 7 months ago
Anonymous
Verified Buyer
“Stephen/ Ollie, always very helpful. Wanted to update on ticket today, called in spoke to Andreas. I think might be new, he did try to assist, however the background noise was interfering with my comprehension (perhaps look at getting better headsets?) and he doesn't come across with confidence. However, he was very pleasant & polite. :)”
Helpful Report
(Support) - Posted 1 year ago
Anonymous
Verified Buyer
“Thought the engineer showed a poor understanding of the issue, even when presented with screenshots of the error and explained on the call.”
Helpful Report
(Support) - Posted 2 years ago
Anonymous
Verified Buyer
“I felt that this case could have been avoided if MS communicated clearer”
Helpful Report
(Support) - Posted 2 years ago
Tony A
Verified Buyer
“Our BDM, Cameron is good but service/support is below par and often frustrating as we often feel we know more than they do (not always) when you are supposed to be the next level.”
Helpful Report
(New Customer) - Posted 2 years ago
Anonymous
Verified Buyer
“Response could of been quicker”
Helpful Report
(Support) - Posted 3 years ago
Thank you for leaving a review, we will take the feedback on board.
Posted 3 years ago
Anonymous
Verified Buyer
“Slow response”
Helpful Report
(Support) - Posted 5 years ago
Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion
Posted 5 years ago
Anonymous
Verified Buyer
“Slow response”
Helpful Report
(Support) - Posted 5 years ago
Hi Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion
Posted 5 years ago
Anonymous
Verified Buyer
“Adequate response. Error should not have happened in the first instance.”
Helpful Report
(Support) - Posted 5 years ago
Hi Thank you for taking the time to write a review. We are very sorry to hear your experiences didn’t meet your expectation on this occasion. If you would like us to investigate then please contact our customer relations team on 0345 223 9000 or via email at customerrelations@cobweb.com. Kind regards Vuzion
Posted 5 years ago
Anonymous
Verified Buyer
“I realised this case was an issue with Symantec, but the Service Status page, was still showing "Update in hour", from yesterday, first thing this morning. All working fine now.”
Helpful Report
(Support) - Posted 5 years ago
Hi Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 option 5 or email customerrelations@cobweb.com Kind regards Vuzion
Posted 5 years ago
Anonymous
Verified Buyer
“Its just a time thing. Disabling accounts is obviously important and once requested this too a number of days to be actioned.”
Helpful Report
(Support) - Posted 5 years ago
Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Regards, Vuzion
Posted 5 years ago
Joanne
Verified Buyer
“The initial response to my query took too long but when Alex Hazeldine got involved he helped to speed things along very quickly and Brandon Ridgwell was very efficient too. But I can't rate the initial response as good because no one got back to me, I had to chase after a week. Once it got started, the response time was great. thank you.”
Helpful Report
(Support) - Posted 5 years ago
Hi Joanne We are sorry we have not provided our best service on this occasion. Please be assured we do our best to constantly improve our customer service and offer the best support. We appreciate your honest feedback. Regards, Vuzion
Posted 5 years ago
Anonymous
Verified Buyer
“The migration process took a long time and i had to carryout a lot of work myself to fix a mailbox alias issue”
Helpful Report
(Support) - Posted 6 years ago
Hi Thank you so much for taking the time to write a review. We are very sorry to hear that your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our Customer Relations team on 0345 223 9000 option 5 or email customerrelations@cobweb.com Kind Regards Vuzion
Posted 6 years ago
Mark
Verified Buyer
“didn't work first or second time. neede some prompted intervention to complete.”
Helpful Report
(New Partner) - Posted 6 years ago
Hi Mark Thank you for your feedback - we will ask a member of our team to call you and assist with your query. Regards Vuzion
Posted 6 years ago
Anonymous
Verified Buyer
“Need to be quicker than 6 days for a service request.”
Helpful Report
(Support) - Posted 6 years ago
Hi We are sorry to hear our service did not meet your expectations on this occasion. If you would like to discuss this or provide further feedback please do contact our Customer Relations team on 0345 223 9000 option 5 or at customerrelationsteam@cobweb.com. Kind Regards Vuzion
Posted 6 years ago
Lee
Verified Buyer
“We raised a request on the support website form in the morning, chased at lunchtime and wasn't until (after I emailed our Vuzion account manager at) 5pm did a Vuzion support engineer contacted us. We where told to wait up to 48hours for a "long running" job to finished. We then contact support again the next day and was told they knew there was a problem. It might have been good if the 1st support tech believed there might be an issue and escalate to be investigated rather then being what felt like "fobbed off".”
Helpful Report
(Support) - Posted 6 years ago
Hi Lee We are very sorry to hear your experience didn’t meet expectation on this occasion; and thank you for providing your feedback to our Customer Relations team. Regards, Vuzion
Posted 6 years ago
Ajith
Verified Buyer
“Vuzion did not made you happy.”
Helpful Report
(Support) - Posted 6 years ago
Hi Ajith We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards, Vuzion
Posted 6 years ago
Lindsey
Verified Buyer
“You didn't. I had to go direct to Symantec to get my fault resolved.”
Helpful Report
(Support) - Posted 6 years ago
Hi Lindsey, Thank you for your review - we really appreciate your feedback.  We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do let us know.
Posted 6 years ago
Anonymous
Verified Buyer
“Once I chased, a resolution was quickly forthcoming”
Helpful Report
(Support) - Posted 7 years ago
Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion
Posted 7 years ago
Infinigate Cloud is rated 4.8 based on 2,397 reviews
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