Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.79

4.8 Rating 2,397 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,397 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to rebuild server to resolve ourselves, Microsoft were absolutely useless, Vuzion do not seem to have any better support arrangements either, if 1st line MS support cannot resolve your on your own.”

Helpful Report

(Support) - Posted 1 week ago

“Very poor, customer service experience. Working by copy/paste script not even trying to engage.”

Helpful Report

(Support) - Posted 3 months ago

“From start to finish, the support provided on this ticket, and the urgency for a serious issue was appalling. I know the ticket gets handed off to "Microsoft" support so this is more so feedback to the support that was provided by Convergence or whomever else was involved. It is not the first time a serious problem impacting on critical production has taken weeks to resolve and severely hamper the customers day to day activities. Payroll files were involved this time, and despite our request for urgency it took 2 weeks to resolve the problem which is unacceptable. I told support from my first email what the problem was and it took them this amount of time to discover this themselves and then whitelist the URL's (which I asked for from my very first email). So, quite a disaster to be honest and I will be looking elsewhere for support on any issues as best I can, this will be a very last resort to ask this support team for assistance.”

Helpful Report

(Support) - Posted 8 months ago

“Poor technical support, 2 weeks before I even got to speak to someone, extremely frustrating and still didnt fix the issue”

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(Support) - Posted 8 months ago

“Please can you explain why the auto renewal does not disable the licence we we then have to go into the portal again 7 days prior and cancel?”

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(Support) - Posted 10 months ago

“very poor, unable to answer all my queries and closed case without mutual consent.”

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(Support) - Posted 11 months ago

Hello, We're sorry to hear that you were not satisfied with the technical support you received. The support team has reached out to you to resolve this. Please don't hesitate to reach out to us again with any further queries. Thank you for your feedback.

Posted 11 months ago

“Poor support”

Helpful Report

(Support) - Posted 1 year ago

Thank you for taking the time to leave us a review and we are sorry to hear that you were not satisfied with the support you received. We'd be happy to look into this further, please contact us on 0345 249 3303 or email partners@infinigate.cloud

Posted 1 year ago

“Repeatly not following my instructions,”

Helpful Report

(Support) - Posted 1 year ago

Thank you for taking the time to leave a review. We are sorry to hear your experience did not meet expectation on this occasion. If you would like us to investigate this further, please contact us on 0345 249 3303 or via email at partners@infinigate.cloud

Posted 1 year ago

“Very poor experience . 4 different engineers at Microsoft. None of them even suggested any cause or resolution Communication terrible , waiting weeks between updates”

Helpful Report

(Support) - Posted 1 year ago

“Logging Microsoft 365 support tickets take longer than expected. When logged directly with Microsoft support (non-reseller) cases are responded to often within 15 minutes and occasionally within an hour. With Vuzion/ Infinigate it's days or weeks. It's been embarrassing experience reselling your products when it's better and quicker for customers to go direct.”

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(Support) - Posted 1 year ago

“This issue was bounced around Microsoft without anyone, taking serious responsibility and never seemed to progress beyond tier 1”

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(Support) - Posted 1 year ago

“This case has not been resolved. Finance have not done anything since ticket VUZ-41711-D8K1G4 was raised. Infinigate-Cloud response SLA has been breached. There are still incorrect renewal dates, start dates for a former client IIM of mine, who have paid all subscriptions. The contract renewal date on the system was the 13th June, 2023. We explictly turned off auto-renewal, several months ago and tried to cancel the subscription a couple of weeks before the renewal date too. The system would not allow us to cancel. The support told us that we had to wait until after the renewal date to cancel. This was wrong of them. Now the start date of the subscription has been reset to 2nd June 2023. This has not been authorized, and an explanation and apology is now required. Please call +443306600369 as soon as possible. I am unable to get through to support on the phone, as no one is picking up or responding to voicemail. Ashoka Reddy, MD wokati Technologies Limited.”

Helpful Report

(Support) - Posted 1 year ago

“Extremely poor links sent did not work support agent was unable to connect to my pc to screen share as he had no software on his pc”

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(Support) - Posted 1 year ago

“Two weeks to re-gain access fo the vuzion portal not acceptable! Besides, there ought to be a method to self-service the replacement/reset of 2FA.”

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(Support) - Posted 1 year ago

“Didn't look into the issue that I keep asking properly and just sent an URL.”

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