Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.78

4.8 Rating 2,307 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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“All sorted thanks”

Helpful Report

(New Customer) - Posted 4 years ago

Hi Jamie, Thank you for your response, pleased to hear it got sorted!

Posted 4 years ago

“Your invoices are probably the worst I have to work with, lines for customers are not grouped together so it makes it very difficult to work out what is being charged for; and your refund lines are awful - the value of the refund was added to the invoice and then subtracted so the overall effect was that the refund was not applied. When you finally sent a Credit Note for the refunds there was no customer reference on the credit note. Please look at your invoicing and see how it can be improved to simplify how it is presented”

Helpful Report

(Support) - Posted 4 years ago

Hello Liz, Thank you for your honest feedback here, we are going to address this internally and reach out to yourself.

Posted 4 years ago

“As always Alex Hazeldine has been on hand to answer our numerous silly questions and has always been happy to help or pass us on to other Vuzion colleagues to get our issues covered.”

Helpful Report

(New Customer) - Posted 4 years ago

Hello Richard, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Alex Hazeldine. We'll ensure this feedback is passed on.

Posted 4 years ago

“Great support as allways”

Helpful Report

(Support) - Posted 4 years ago

Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our Support Team. Please do let us know if there is anything else we can help you with.

Posted 4 years ago

“Thank you very much for your kind support. I could fix the problem quickly.”

Helpful Report

(Support) - Posted 4 years ago

Hello Masafumi, Thank you for the review, pleased to read it's all sorted!

Posted 4 years ago

“Global issue, but was followed through for a small minority that still had the issue when MS fix did not work. Much appreciated.”

Helpful Report

(Support) - Posted 4 years ago

Pleased to hear the issue was resolved and our support team were able to help so effectively. Thank you!

Posted 4 years ago

“Positive and helpful.”

Helpful Report

(Support) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Great support on small issues and when undertaking large projects. We have a great first point of contact in Alex H who always either gives the support we need or sets us up to talk to the people with the correct skill set without us having to do any of the leg work.”

Helpful Report

(New Customer) - Posted 4 years ago

Hi Dave, Thank you very much for taking the time to write this lovely review. We'll ensure this feedback is passed onto Alex. Please let us know if there is anything else we can help you with. Have a great day!

Posted 4 years ago

“Very speedy response, much appreciated.”

Helpful Report

(Support) - Posted 4 years ago

Hi Mark, Pleased to read this, glad we could help so efficiently!

Posted 4 years ago

“Good communication throughout, the problem ultimately resolved. All delays were with third parties.”

Helpful Report

(Support) - Posted 4 years ago

Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our partner experience and offer the best support to our partners. Please do contact us if there is anything else, we can help you with.

Posted 4 years ago

“Excellent thanks”

Helpful Report

(Support) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Superb help - found exact cause very quickly and couldn't have been more helpful.”

Helpful Report

(Support) - Posted 4 years ago

Hi Mike, Really pleased to hear this, thank you for leaving a review!

Posted 4 years ago

“Initial response was both quick and thorough. Great service so far”

Helpful Report

(Support) - Posted 4 years ago

Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our Support Team. Please do let us know if there is anything else we can help you with.

Posted 4 years ago

“Brilliant support, thank you!”

Helpful Report

(Support) - Posted 4 years ago

Really pleased to hear this. Thank you for taking the time to review Vuzion!

Posted 4 years ago

“Quick at responding and resolving.”

Helpful Report

(Support) - Posted 4 years ago

Thank you, glad to hear it!

Posted 4 years ago

“Hi there - great service - but the underlying issue we periodically experience is a bit annoying: that the service we connect to goes down and we are not informed and have to raise it to you. As this is customer impacting it is not good for us But have a nice lock down! Cheers”

Helpful Report

(Support) - Posted 4 years ago

Hello, Thank you for your review, we will be in contact to address this. Stay safe!

Posted 4 years ago

“Didn't originally get any response that the issue had been resolved.”

Helpful Report

(Support) - Posted 4 years ago

Hello, Thank you for your feedback, we will review this internally.

Posted 4 years ago

“I have always enjoyed interacting withThe Team at Vuzion; there's no BS or flannel it's good, straightforward advice and support”

Helpful Report

(New Customer) - Posted 4 years ago

That's really good to hear - thank you for your review and feedback.

Posted 4 years ago

“Alan dealt with our Azure quickly & professionally, thanks Alan”

Helpful Report

(Support) - Posted 4 years ago

Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Alan and for your continued custom.

Posted 4 years ago

“Good CSP support”

Helpful Report

(Support) - Posted 4 years ago

Thank you so much for taking the time to write a review. We use this feedback to ensure we constantly strive to improve our customer service. Please do contact us if there is anything else we can help you with.

Posted 4 years ago

Infinigate Cloud is rated 4.8 based on 2,307 reviews