Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.79

4.8 Rating 2,363 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,363 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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“I have been helped by Andrew Sharpe a very knowledgeable and experienced person. He knew what he was talking. He has resolved the issue within few minutes while i was on the phone.”

Helpful Report

(Support) - Posted 7 years ago

Hi Ajmal, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Andrew. Please do let us know if there is anything else we can help you with. Kind Regards Vuzion

Posted 7 years ago

“Always good :-) carry on. Cheers. John.”

Helpful Report

(Support) - Posted 7 years ago

Hi John, Thank you for taking the time to review us, your review is very much appreciated! Please do contact us if there is anything else we can help you with! Have a good day! Kind Regards Vuzion

Posted 7 years ago

“The tech support is very good, the whole team is responsive. Great”

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(Support) - Posted 7 years ago

Yann Good to hear, thank you for reviewing Vuzion! Regards,

Posted 7 years ago

“Very good service, quick problem solving and a great friendly customer service.”

Helpful Report

(Support) - Posted 7 years ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 7 years ago

“The individual who took my call was incredibly knowledge, very clear and informative and patient as he worked through the issues I had. He also seeked to ensure there would be no further issues by interrogating other parts of the process to make sure I was clear on next steps. He followed up quickly by email. I could not rate him highly enough, he is a credit to your organisation.”

Helpful Report

(Support) - Posted 7 years ago

Hi Kate Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Request was dealt with very promptly with all the info requested.”

Helpful Report

(Support) - Posted 7 years ago

Hi Alina Thank you so much for taking the time to write a review, and are glad this has been resolved to your satisfaction. Please do contact us if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“..........[k”

Helpful Report

(Support) - Posted 7 years ago

Hi, Many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Vuzion

Posted 7 years ago

“...........................”

Helpful Report

(Support) - Posted 7 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 7 years ago

“Very adept, Josh, thank you.”

Helpful Report

(Support) - Posted 7 years ago

Hi Trevor, Good to hear, thank you for reviewing Vuzion! Regards,

Posted 7 years ago

“Sam Johnson stuck with it on this issue which was very infuriating for the client. Sam also provided good clear feedback all the way through.”

Helpful Report

(Support) - Posted 7 years ago

Hi Colin Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with the service provided by Sam. We constantly strive to improve our customer service and thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Vuzions customer support and help is always second to none. Quick answers from people who really know their stuff! Means any issues are almost not an issue :)”

Helpful Report

(Support) - Posted 7 years ago

Hi Lewis, Thank you so much for your kind review, we are very glad to hear you were happy with the service provided. If there is anything else we can help you with then please do contact us. Kind Regards Vuzion

Posted 7 years ago

“Very slick process”

Helpful Report

(New Partner) - Posted 7 years ago

Hi Carlos, Thank you so much for your kind review, we are very glad to hear you were happy with the service provided. If there is anything else we can help you with then please do contact us. Kind Regards Vuzion

Posted 7 years ago

“Evan was really helpful!!! Superb customer service!”

Helpful Report

(Support) - Posted 7 years ago

Hi Jean Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Evan. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Quick response and issue resolved”

Helpful Report

(Support) - Posted 7 years ago

Hi Ian, Thank you for taking the time to review us, your review is very much appreciated! Please do contact us if there is anything else we can help you with! Have a good day! Kind Regards Vuzion

Posted 7 years ago

“Prompt action on resolving issues.”

Helpful Report

(Support) - Posted 7 years ago

Hi Ajmal, We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Kind Regards Vuzion

Posted 7 years ago

“Once again the ticket has been closed without the issues asked of the ticket being addressed. Sorry to have to give you another bad review but just not getting the quality of service expected.”

Helpful Report

(Support) - Posted 7 years ago

Hi Colin Thank you for your feedback, we are sorry this isn't yet resolved, please accept our sincere apologies. We re-open the ticket and a member of our team will be in touch shortly to discuss the issue with you. Regards, Vuzion

Posted 7 years ago

“Support was not able to resolve the issue on time.”

Helpful Report

(Support) - Posted 7 years ago

Hi Ajmal, We really value your honest feedback; as part of our commitment to constantly improve our services, we have passed your comments to our Customer Relations team who will look into your comments. Kind Regards Vuzion

Posted 7 years ago

“Great response time much faster than i was expecting and Harlan fixed my problem very efficiently afterwards with a smile! - a good start to a Friday for me, thanks!”

Helpful Report

(Support) - Posted 7 years ago

Hi Craig Thank you so much for your kind review, we are very glad to hear you were happy with the service provided by Harlan. If there is anything else we can help you with then please do contact us. Regards, Vuzion

Posted 7 years ago

“Resolved the issue rapidly.”

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(Support) - Posted 7 years ago

Posted 7 years ago

“They sorted out a credit note quickly”

Helpful Report

(Support) - Posted 7 years ago

Hi We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 7 years ago

Infinigate Cloud is rated 4.8 based on 2,363 reviews