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Infinigate Cloud Reviews

4.8 Rating 2,308 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

4.8

Based on 2,308 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helped me to resolve the problem quickly”

Helpful Report

(Support) - Posted 5 years ago

Hi Romone We are really pleased to hear that. Thank you for your review. Kind regards Vuzion

Posted 5 years ago

“Team is always ready to help...Thank You”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for taking the time to leave a review. Have a great day! Kind regards Vuzion

Posted 5 years ago

“Raised my issue, I was being chased for this so I called up to find out the status, to find out that it has been escalated to the right places and that it was indeed being looked at (not even half an hour after raising it). Speedy service as always. Still unsure if the issue resolved itself or if it was fixed by an engineer, but either way it was fixed very quickly after raising it.”

Helpful Report

(Support) - Posted 5 years ago

Hi Holly We are delighted to hear you were pleased with the service provided by our support team. Please do let us know if we can assist with anything further. Kind regards Vuzion

Posted 5 years ago

“Brilliant service!”

Helpful Report

(Support) - Posted 5 years ago

Hi That is great to hear. Thank you for your review. Kind regards Vuzion

Posted 5 years ago

“all good as always”

Helpful Report

(Support) - Posted 5 years ago

Hi Susan Good to hear, thank you for reviewing Vuzion and you were pleased with the support provided. Regards,

Posted 5 years ago

“Excellent - had an urgent request and you guys jumped on it. Thanks!”

Helpful Report

(Support) - Posted 5 years ago

Hi Graeme Thank you for your feedback and 5 star review. Vuzion

Posted 5 years ago

“Excellent service, - the only feedback I would give is that I called the Vuzion support number thinking that would go through to the partner support, however, the number went to Cobweb and then I had to be transferred.”

Helpful Report

(Support) - Posted 5 years ago

Hi Barnaby Thank you for your feedback. We are glad this has been resolved to your satisfaction. Please let us know if there is anything else we can help you with. Regards, Vuzion

Posted 5 years ago

“Dealt with promptly and efficiently.”

Helpful Report

(Support) - Posted 5 years ago

Hi Saz Good to hear, thank you for reviewing Vuzion. Regards,

Posted 5 years ago

“Adequate response. Error should not have happened in the first instance.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for taking the time to write a review. We are very sorry to hear your experiences didn’t meet your expectation on this occasion. If you would like us to investigate then please contact our customer relations team on 0345 223 9000 or via email at customerrelations@cobweb.com. Kind regards Vuzion

Posted 5 years ago

“Superb, fixed within seconds. A++”

Helpful Report

(Support) - Posted 5 years ago

Hi Mike That is great to here. Thank you for your review. Kind regards Vuzion

Posted 5 years ago

“We are very happy with the service the Vuzion team provides....Kindly continue doing this.”

Helpful Report

(Support) - Posted 5 years ago

Hi RM Thank you for your review. We are delighted to hear you are pleased with the service provided by the Vuzion team. Kind regards Vuzion

Posted 5 years ago

“Good product knowledge meant a swift resolution. Thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your 5 star review. Have a great day! Kind regards Vuzion

Posted 5 years ago

“Quick Turnaround and clear update.”

Helpful Report

(Support) - Posted 5 years ago

Hi Daniel That is great to hear. Thank you for your review. Kind regards Vuzion

Posted 5 years ago

“This was a fact finding request, the information supplied was useful”

Helpful Report

(Support) - Posted 5 years ago

Hi Steve We are glad we were able to assist. Please do contact us if there is anything else we can help you with. Regards, Vuzion

Posted 5 years ago

“Great Support from Alan Tanner.”

Helpful Report

(Support) - Posted 5 years ago

Hi Oliver Thank you for your review. We are delighted to hear you were pleased with the service provided by Alan. Kind Regards Vuzion

Posted 5 years ago

“Happy with the Support received, as always!”

Helpful Report

(Support) - Posted 5 years ago

Hi Alina Glad to hear this, thank you for reviewing Vuzion! Regards,

Posted 5 years ago

“Thanks very much for the information Ollie”

Helpful Report

(Support) - Posted 5 years ago

Hi Kieran We are pleased to hear that you were happy with the service provided by Ollie. Please do let us know if we can assist further Kind regards Vuzion

Posted 5 years ago

“I realised this case was an issue with Symantec, but the Service Status page, was still showing "Update in hour", from yesterday, first thing this morning. All working fine now.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 option 5 or email customerrelations@cobweb.com Kind regards Vuzion

Posted 5 years ago

“Completed the request within a minute, great support”

Helpful Report

(Support) - Posted 5 years ago

Hi Sharm Thank you for your feedback and 5 star review. Regards, Vuzion

Posted 5 years ago

“The service is always responsive but on this occasion it took rather a long time to sort out the issue. I don't know the reason for this.”

Helpful Report

(Support) - Posted 5 years ago

Hi Peter Thank you for your review. We always strive to complete requests within our Service Level Agreement, however this may not always be possible. If you would like to look us to look into this further please contact our Customer Relations team on 0345 223 9000 option 5 or customerrelations@cobweb.com Kind regards Vuzion

Posted 5 years ago

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Infinigate Cloud is rated 4.8 based on 2,308 reviews