Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.78

4.8 Rating 2,304 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,304 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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“As usual, Rebecca dug her way through to find the cause and resolve the issue with little fuss - Thank you”

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(Support) - Posted 1 year ago

“Guys jumped on a call with me and were very helpful. I came away understanding perfectly what I needed!”

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(New Customer) - Posted 1 year ago

“I emailed into Support. Stephen Conlon responded saying he couldn't see my query being an issue. After I called him to explain to him I'm not a licencing expert, just the Billing Administrator he spoke me through the steps, but I had to be assertive in saying to him that I'm not clued up on MSPP (the MS Portal). He then happily lead me through it and explained a few things I asked about. Great Service! Just remember most of us don't know what we're doing... that's why we Raise a Ticket. :)”

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(Support) - Posted 1 year ago

“Becs is always great with providing advice and support.”

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(Support) - Posted 1 year ago

“Great communication from the Vuzion team.”

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Posted 1 year ago

“Top notch support, as always.”

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(Support) - Posted 1 year ago

“Whilst the Vuzion team are very polite and understanding, the processes are poor. My ticket referred to an enquiry about a license. I was told that support wouldn't know what license I need, and that I need to speak to my account manager. After several days of going back and forward between our account manager and support (being told one moment that the license is wrong and then when I get the right license that the license also required a base license) I was finally told that we could in fact actually acquire the license ourselves without delegation. We just needed to get the base license first! We should have been told this in the first place, rather than being sent on a wild goose chase to find the right information.”

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(Support) - Posted 1 year ago

“All fixed and working. Thanks!”

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(Support) - Posted 1 year ago

“Quickly resolved and simplified”

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(Support) - Posted 1 year ago

“Once the case was raised, Jack was efficient and provided regular updates, followed by a thorough Mimecast incident report. Much appreciated!”

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(Support) - Posted 1 year ago

“Wayne and Jack responded very quick.”

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(Support) - Posted 1 year ago

“Quick response and helpful information”

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(Support) - Posted 1 year ago

“Sorry for the confusion. Thanks for already dealing with the issue. KR. Ashoka”

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(Support) - Posted 1 year ago

“Responsive and to the point. Many thanks.”

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(Support) - Posted 1 year ago

“great service, thanks!”

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(Support) - Posted 1 year ago

“Speedy and exactly what was required. Thanks Rebecca”

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(Support) - Posted 1 year ago

“Jay Wilson is an absolute credit to your organisation. I have never experienced an Account Manager that is so pro-active in terms of keeping us informed with the latest updates. Jay has a good understanding of the needs of our business, which makes the relationship a very positive one. On the rare occasion that we have needed to reach out to support, Jay has been able to step in and manage the transaction for us, minimising operational issues and allowing us to carry on servicing our customers.”

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(New Customer) - Posted 1 year ago

“Responses were prompt and to the point getting my answer very quick.”

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(Support) - Posted 1 year ago

“first call itself they identified the issue is with h/w device and now working with H/W team. Good support”

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(Support) - Posted 1 year ago

“very quick!”

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(Support) - Posted 1 year ago

Infinigate Cloud is rated 4.8 based on 2,304 reviews