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Infinigate Cloud Reviews

4.8 Rating 2,397 Reviews
96 %
of reviewers recommend Infinigate Cloud
Company Reviews Metrics Info
4.8
Based on 2,397 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Infinigate Cloud Reviews

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ian
Verified Buyer
“After initial issues with the Cobweb support desk, this request has now been dealt with to my satisfaction and I am modifying this review to reflect that. I should also point out that we have a very good relationship with Vuzion and I would normally review these guys 5/5, but on this occasion there has been a bit of a blip from a normally great company. I hope this will encourage the service desk to maintain their usual high standards and anyone considering doing business with Vuzion shouldn't give it a second thought, as they are professional and on the ball.”
Helpful Report
Posted 7 years ago
Hi Ian We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers.  A member of our team will be in touch to gather your feedback. Regards, Vuzion
Posted 7 years ago
Mark
Verified Buyer
“I just gave an 'average' rating. "Tell us how Vuzion made you happy." doesn't seem like the right question.”
Helpful Report
(Support) - Posted 7 years ago
Hi Mark Thank you for your feedback. Regards, Vuzion
Posted 7 years ago
Connect
Verified Buyer
“"didn't really make me 'happy' and issue has not been resolved"”
Helpful Report
(Support) - Posted 7 years ago
Hi Connect We are very sorry hear your experience didn’t meet expectation on this occasion; a member of our team will look into this and contact you as quickly as possible. Regards, Vuzion
Posted 7 years ago
Anonymous
Verified Buyer
“The response time was slow. Had to chase a couple of times to get a response. The same case is dealt in different threads each time an email is sent, sometimes making it had to trace the original issue. Would be better if a single email thread is used from the start to the end of a query to resolve it so that we don't have to dig further on both sides.”
Helpful Report
(Support) - Posted 7 years ago
Hi Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Vuzion
Posted 7 years ago
Anonymous
Verified Buyer
“Doing the jobs fine and quickly”
Helpful Report
(Support) - Posted 7 years ago
Anonymous
Verified Buyer
Author didn't leave any comments.
Helpful Report
(Support) - Posted 7 years ago
Infinigate Cloud is rated 4.8 based on 2,397 reviews
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