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Infinigate Cloud Reviews

4.8 Rating 2,363 Reviews
96 %
of reviewers recommend Infinigate Cloud
4.8
Based on 2,363 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Infinigate Cloud Reviews

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous
Anonymous  // 01/01/2019
The support I received was Evan-gelical. Even though Evan didn't manage to Cook up a solution to the issue, he explained why in a detailed manner. Furthermore, he came up with the workaround of searching more specifically.
Helpful Report
(Support) - Posted 7 years ago
Hi, Many thank for your great feedback regarding Evan, we will make sure he get's to see it. Kind regards Vuzion
Posted 7 years ago
Once I chased, a resolution was quickly forthcoming
Helpful Report
(Support) - Posted 7 years ago
Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion
Posted 7 years ago
Friendly and helpful technical support and issue resolved speedily
Helpful Report
(Support) - Posted 7 years ago
Hi Chris Thank you very much for taking the time to write this lovely review. Please let us know if there is anything else we can help you with. Have a great day! Regards, Vuzion
Posted 7 years ago
Great company, excellent service all round
Helpful Report
Posted 7 years ago
Agent didn't listen to the issue - don't think they understood what Cloudyn is
Helpful Report
(Support) - Posted 7 years ago
Hi James Thank you for your review - we really appreciate your honest feedback. We have informed our team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Regards, Vuzion
Posted 7 years ago
After initial issues with the Cobweb support desk, this request has now been dealt with to my satisfaction and I am modifying this review to reflect that. I should also point out that we have a very good relationship with Vuzion and I would normally review these guys 5/5, but on this occasion there has been a bit of a blip from a normally great company. I hope this will encourage the service desk to maintain their usual high standards and anyone considering doing business with Vuzion shouldn't give it a second thought, as they are professional and on the ball.
Helpful Report
Posted 7 years ago
Hi Ian We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers.  A member of our team will be in touch to gather your feedback. Regards, Vuzion
Posted 7 years ago
Fast professional service
Helpful Report
(Support) - Posted 7 years ago
Hi Martin We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Regards, Vuzion
Posted 7 years ago
Brilliant support very helpful
Helpful Report
(Support) - Posted 7 years ago
Hi James Great news! Thank you for taking the time to review Vuzion. Regards,
Posted 7 years ago
Speedy resolution of technical request
Helpful Report
(Support) - Posted 7 years ago
Hi Paul, We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Kind Regards Vuzion
Posted 7 years ago
Many thanks
Helpful Report
(Support) - Posted 7 years ago
Hi Tomas Thank you for taking the time to review Vuzion. Regards,
Posted 7 years ago
Knowledgable, patient and speedy!
Helpful Report
(Support) - Posted 7 years ago
HI Jeni Great news! Thank you for taking the time to review Vuzion! Regards,
Posted 7 years ago
I'm always happy.
Helpful Report
(Support) - Posted 7 years ago
Hi John, We are happy to hear that, many thanks for your review. Have a good day! Kind Regards Vuzion
Posted 7 years ago
Vuzion always find a solution that works for us.
Helpful Report
(Support) - Posted 7 years ago
Hi Ben Good to hear, thank you for reviewing Vuzion! Regards,
Posted 7 years ago
Very helpful.
Helpful Report
(Support) - Posted 7 years ago
Hi Barnaby Good to hear, thank you for reviewing Vuzion. Regards,
Posted 7 years ago
Issue was open for 2 months. No one seemed to be chasing the supplier. I had multiple updates saying that they were expecting an update in a couple of days and then the date kept getting pushed back. Whenever there is an Acronis issue no one seems to be bothered to do anything. Eventually just give up chasing as I knew it wouldn't get resolved any faster as the your support team don't know how to deal with Acronis related issues. This is not a one off. Whenever there is an issue with Acronis is seems to take a long time to be resolved (or even escalated to the vendor) This has also been raised with our account managers who are aware of the substandard level of support regarding this product over the previous 12+ months. Thanks Danny
Helpful Report
(Support) - Posted 7 years ago
Hi Daniel We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers.  A member of our team will be in touch to gather your feedback. Regards, Vuzion
Posted 7 years ago
Took 23 hours to get raised to acronis, by that time the issue had resolved itself.
Helpful Report
(Support) - Posted 7 years ago
Hi Daniel, Thank you for your honest feedback. We are sorry we have not provided our best service on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. Kind Regards Vuzion
Posted 7 years ago
quick response and helpful
Helpful Report
(Support) - Posted 7 years ago
Hi Susan Good to hear, thank you for reviewing Vuzion! Regards,
Posted 7 years ago
Very speedily dealt with my request - thank you
Helpful Report
(Support) - Posted 7 years ago
Hi Paul We are happy to hear that, many thanks for your review. Have a good day! Regards, Vuzion
Posted 7 years ago
I just gave an 'average' rating. "Tell us how Vuzion made you happy." doesn't seem like the right question.
Helpful Report
(Support) - Posted 7 years ago
Hi Mark Thank you for your feedback. Regards, Vuzion
Posted 7 years ago
Quick and responsive service
Helpful Report
(Support) - Posted 7 years ago
Hi Aaron, Thank you for taking the time to review us, your review is very much appreciated! Please do contact us if there is anything else we can help you with! Have a good day! Kind Regards Vuzion
Posted 7 years ago
Infinigate Cloud is rated 4.8 based on 2,363 reviews