Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.79

4.8 Rating 2,363 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,363 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The support from Craig and everyone at Vuzion is always top draw just need to work on the lead development closer together...”

Helpful Report

(Support) - Posted 7 years ago

Hi David Thank you for your feedback. Regards, Vuzion

Posted 7 years ago

“none”

Helpful Report

(Support) - Posted 7 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 7 years ago

“Thanks Jack, resolved quickly and very pleasant”

Helpful Report

(Support) - Posted 7 years ago

Hi Kirsty We are happy to hear that, many thanks for your review. Regards, Vuzion

Posted 7 years ago

“Took ages to respond to support request and then didn't really explain what I should to resolve the fault and then closed the ticket, appalling !”

Helpful Report

(Support) - Posted 7 years ago

Hi Gary, Vuzion takes pride in providing an efficient support service; one of the ways which help us to achieve this is to prioritise the requests raised to our technical support team, this means a lower prioritised request may take a little longer to resolve, but will be in-line with our Service Level Agreement. For those who like to be self-sufficient or who may have limited time we provide access to our knowledge base which covers the most commonly raised enquiries. A member of our team will be in touch shortly to discuss the issue with you. Regards, Vuzion

Posted 7 years ago

“Gavin rock's :)”

Helpful Report

(Support) - Posted 7 years ago

Hi Cristian Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with the service provided by Gavin. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 7 years ago

“You have provided instructions which are useful for the future but when we ask you to help a more personal touch would be appreciated.”

Helpful Report

(Support) - Posted 7 years ago

Hi Dawn Thank you for taking the time to write a review. At Vuzion our goal is to enable our partners to provide an efficient service to their customers. One of the ways we do this is by providing written documentation and guides which, not only helps to resolve the issue at hand, but perhaps just as importantly, is then available to you and your teams for reference and training long after the current issue is resolved. Kind regards Vuzion

Posted 7 years ago

“Almost 48 hours to initially respond, only to be asked questions we'd already answered in our original support request. very poor.....”

Helpful Report

(Support) - Posted 7 years ago

Hello, We are sorry we have not provided our best service on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our team will be in touch shortly to gather your feedback. Kind Regards, Vuzion

Posted 7 years ago

“Very fast and efficient”

Helpful Report

(Support) - Posted 7 years ago

Hi James Good to hear, thank you for reviewing Vuzion. Regards,

Posted 7 years ago

“great service”

Helpful Report

(Support) - Posted 7 years ago

Hi Mike Good to hear, thank you for reviewing Vuzion. Regards,

Posted 7 years ago

“excellent service and support”

Helpful Report

(Support) - Posted 7 years ago

Hi Thomas Good to hear, thank you for reviewing Vuzion. Regards,

Posted 7 years ago

“Fixed problem thanks”

Helpful Report

(Support) - Posted 7 years ago

Hi Martin Thank you for taking the time to review Vuzion. Regards,

Posted 7 years ago

“Resolved issue, kept me updated”

Helpful Report

(Support) - Posted 7 years ago

Hello, Great news! Thank you for taking the time to review Vuzion! Kind Regards Vuzion

Posted 7 years ago

“good support”

Helpful Report

(Support) - Posted 7 years ago

Hi Good to hear, thank you for reviewing Vuzion

Posted 7 years ago

“quickly resolved the issue”

Helpful Report

(Support) - Posted 7 years ago

Hi Fresh-Tech Good to hear, thank you for reviewing Vuzion. Regards,

Posted 7 years ago

Hi Fresh-Tech We are happy to hear that, many thanks for your review. Have a good day! Regards, Vuzion

Posted 7 years ago

“Speedy resolution”

Helpful Report

(Support) - Posted 7 years ago

Hi Paul Thank you for taking the time to review Vuzion. Regards,

Posted 7 years ago

“Nice chat and quick response.”

Helpful Report

(Support) - Posted 7 years ago

Hi Cristian, We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Kind Regards Vuzion

Posted 7 years ago

“Very good.”

Helpful Report

(Support) - Posted 7 years ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 7 years ago

“very QUICKLY FOUND PROBLEM AND HELPED ME OUT”

Helpful Report

(Support) - Posted 7 years ago

Posted 7 years ago

“Good quick response. Very happy.”

Helpful Report

(Support) - Posted 7 years ago

Hi Oliver Good to hear, thank you for reviewing Vuzion Regards,

Posted 7 years ago

Hi Oliver, Good to hear, thank you for reviewing Vuzion! Regards,

Posted 7 years ago

“Fixed very fast and first time, superb support.”

Helpful Report

(Support) - Posted 7 years ago

Hi Mike Thank you very much for taking the time to write this lovely review. Please let us know if there is anything else we can help you with. Have a great day! Regards, Vuzion

Posted 7 years ago

Infinigate Cloud is rated 4.8 based on 2,363 reviews