Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.79

4.8 Rating 2,363 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,363 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a clear and guided response, and my issue was well understood.”

Helpful Report

(New Customer) - Posted 4 years ago

Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our Support Team. Please do let us know if there is anything else we can help you with.

Posted 4 years ago

“Amazing support from Stephen again!”

Helpful Report

(Support) - Posted 4 years ago

Hi Harry, Thank you for the review, really pleased to hear Stephen was able to help so efficiently.

Posted 4 years ago

“Sorted in less than an hour!”

Helpful Report

(Support) - Posted 4 years ago

Hi Garry, Thank you for the review, really happy to hear we were able to support so sufficiently!

Posted 4 years ago

“nothing to add other than it was good.”

Helpful Report

(Support) - Posted 4 years ago

Hi John, Glad to hear this, let us know if you require any further assistance.

Posted 4 years ago

“very good”

Helpful Report

(Support) - Posted 4 years ago

Hi Jakub, Pleased to hear this, thank you for taking the time to leave a review!

Posted 4 years ago

“Confidently answered. Problem solved”

Helpful Report

(Support) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Thank you for responding on our queries so soon”

Helpful Report

(Support) - Posted 4 years ago

Hello, No worries! Let us know if we can do anything else to help. Thank you for the review.

Posted 4 years ago

“Very helpful and patient”

Helpful Report

(Support) - Posted 4 years ago

Hi Joseph, Pleased to hear it, let us know if we can be any further assistance.

Posted 4 years ago

“Great First time fix on the phone”

Helpful Report

(Support) - Posted 4 years ago

Hi Thomas, Thank you for leaving a review, really glad to read your case was dealt with so quickly!

Posted 4 years ago

“Quick and understanding”

Helpful Report

(Support) - Posted 4 years ago

Hi Jamie, Really pleased to hear this, thank you.

Posted 4 years ago

“Thanks to Steve he was able to understand the issue and quickly make changes to resolve this. i was able to get my customer back online with his email this could have been a real issue but was made symple. Thank you”

Helpful Report

(Support) - Posted 4 years ago

Hello Steve, Really pleased Stephen was able to help so effectively, we'll ensure the feedback is passed on!

Posted 4 years ago

“Exceptional”

Helpful Report

(Support) - Posted 4 years ago

Hi Sharon, Thank you for your kind words!

Posted 4 years ago

“Good advice”

Helpful Report

(Support) - Posted 4 years ago

Hi John, Pleased to read we were able to support you so effectively.

Posted 4 years ago

“The response was received from Oliver promptly and the suggested fix worked !!!”

Helpful Report

(Support) - Posted 4 years ago

Hello Lenn, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Oliver. Please do let us know if there is anything else we can help you with.

Posted 4 years ago

“issue resolved thank you”

Helpful Report

(Support) - Posted 4 years ago

Glad to hear everything got sorted. Thank you for your review, have a good weekend!

Posted 4 years ago

“Got resolved and quick response”

Helpful Report

(Support) - Posted 4 years ago

Hi Jyothi, Thank you for your review and feedback!

Posted 4 years ago

“All sorted thanks”

Helpful Report

(New Customer) - Posted 4 years ago

Hi Jamie, Thank you for your response, pleased to hear it got sorted!

Posted 4 years ago

“Your invoices are probably the worst I have to work with, lines for customers are not grouped together so it makes it very difficult to work out what is being charged for; and your refund lines are awful - the value of the refund was added to the invoice and then subtracted so the overall effect was that the refund was not applied. When you finally sent a Credit Note for the refunds there was no customer reference on the credit note. Please look at your invoicing and see how it can be improved to simplify how it is presented”

Helpful Report

(Support) - Posted 4 years ago

Hello Liz, Thank you for your honest feedback here, we are going to address this internally and reach out to yourself.

Posted 4 years ago

“As always Alex Hazeldine has been on hand to answer our numerous silly questions and has always been happy to help or pass us on to other Vuzion colleagues to get our issues covered.”

Helpful Report

(New Customer) - Posted 4 years ago

Hello Richard, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Alex Hazeldine. We'll ensure this feedback is passed on.

Posted 4 years ago

“Great support as allways”

Helpful Report

(Support) - Posted 4 years ago

Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our Support Team. Please do let us know if there is anything else we can help you with.

Posted 4 years ago

Infinigate Cloud is rated 4.8 based on 2,363 reviews