Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.79

4.8 Rating 2,397 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,397 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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“kept me informed, i didnt have to chase for updates”

Helpful Report

(Support) - Posted 6 years ago

Hi Richard Thank you for your review. Please do let us know if there is anything else we can help you with. Kind Regards Vuzion

Posted 6 years ago

“didnt answer my question, answered something not related and closed it”

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(Support) - Posted 6 years ago

Hi Richard Thank you for your review. We are very sorry to hear your experience didn’t meet expectation on this occasion; a member of our team will look into this and contact you as quickly as possible. Kind Regards Vuzion

Posted 6 years ago

“The team at Vuzion have been great and Valerie Wilson, our account manager, has been very attentive and gone out of her way to help. Definitely highly recommended.”

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Posted 6 years ago

Hi Thank you for your kind words. We are extremely happy to hear you were pleased with the service provided by Valerie and the great team work by Vuzion. Kind Regards Vuzion

Posted 6 years ago

“experience was good, cutomer thought it was expensive to change a single line in the signature.”

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(Support) - Posted 6 years ago

Hi Thank you for your feedback. Kind Regards Vuzion

Posted 6 years ago

“Very quick processing of request”

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(Support) - Posted 6 years ago

Hi Kirsty We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Regards, Vuzion

Posted 6 years ago

“excellent service all round as usual :D”

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(Support) - Posted 6 years ago

Hi Gareth Thank you, we are pleased to hear that. Regards, Vuzion

Posted 6 years ago

“Thank you for reading my review. i hope Microsoft support team are getting better.”

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Posted 6 years ago

“Support excellent, visibility of ticket progress could be improved”

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(Support) - Posted 6 years ago

Hi Scott Thank you for your feedback and 5 star review. Regards Vuzion

Posted 6 years ago

“quick response”

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(Support) - Posted 6 years ago

Hi Naoise Thank you for your feedback. Regards, Vuzion

Posted 6 years ago

“Very fast turnaround thanks”

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(Support) - Posted 6 years ago

Hi Chris We are glad we were able to assist. Please do contact us if there is anything else we can help you with. Regards, Vuzion

Posted 6 years ago

“Great help. Thanks Alan.”

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(Support) - Posted 6 years ago

Hi Bobby Thank you for your review, we are very glad to hear you were happy with the service provided by Alan. If there is anything else we can help you with then please do contact us. Regards, Vuzion

Posted 6 years ago

“Prompt support. Thanks”

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(Support) - Posted 6 years ago

Hi Bobby Great to hear. Thank you for taking the time to review Vuzion. Regards,

Posted 6 years ago

“Blah blah blah...”

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(Support) - Posted 6 years ago

Hi Simon Thank you for your 5 star review. Kind Regards Vuzion

Posted 6 years ago

“Superb, Thanks James”

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(Support) - Posted 6 years ago

Hi Matt Thank you, we are pleased to hear that you were pleased with the service provided by James. Regards, Vuzion

Posted 6 years ago

“Prompt and clear. Would give beer.”

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(Support) - Posted 6 years ago

Hi Lee Thank you for your 5 star review! Kind Regards Vuzion

Posted 6 years ago

“Although the order was stuck, the provisioning eventually went through and I was able to resolve.”

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(Support) - Posted 6 years ago

Hi Tom Thank you for your 5 star review and your feedback. Please do let us know if we can be of further assistance. Kind Regards Vuzion

Posted 6 years ago

“The admin account was created quickly”

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(Support) - Posted 6 years ago

Hi Thank you for your 5 star review! Kind Regards Vuzion

Posted 6 years ago

“N/A...………...”

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(Support) - Posted 6 years ago

Hi Nick Thank you for your 4 star review. Kind Regards Vuzion

Posted 6 years ago

“great support”

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(Support) - Posted 6 years ago

Hi Susan That’s great to hear! Thank you for your review. Kind Regards Vuzion

Posted 6 years ago

“We raised a request on the support website form in the morning, chased at lunchtime and wasn't until (after I emailed our Vuzion account manager at) 5pm did a Vuzion support engineer contacted us. We where told to wait up to 48hours for a "long running" job to finished. We then contact support again the next day and was told they knew there was a problem. It might have been good if the 1st support tech believed there might be an issue and escalate to be investigated rather then being what felt like "fobbed off".”

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(Support) - Posted 6 years ago

Hi Lee We are very sorry to hear your experience didn’t meet expectation on this occasion; and thank you for providing your feedback to our Customer Relations team. Regards, Vuzion

Posted 6 years ago

Infinigate Cloud is rated 4.8 based on 2,397 reviews