Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.79

4.8 Rating 2,397 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,397 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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“Thank you for responding on our queries so soon”

Helpful Report

(Support) - Posted 4 years ago

Hello, No worries! Let us know if we can do anything else to help. Thank you for the review.

Posted 4 years ago

“Very helpful and patient”

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(Support) - Posted 4 years ago

Hi Joseph, Pleased to hear it, let us know if we can be any further assistance.

Posted 4 years ago

“Great First time fix on the phone”

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(Support) - Posted 4 years ago

Hi Thomas, Thank you for leaving a review, really glad to read your case was dealt with so quickly!

Posted 4 years ago

“Quick and understanding”

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(Support) - Posted 4 years ago

Hi Jamie, Really pleased to hear this, thank you.

Posted 4 years ago

“Thanks to Steve he was able to understand the issue and quickly make changes to resolve this. i was able to get my customer back online with his email this could have been a real issue but was made symple. Thank you”

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(Support) - Posted 4 years ago

Hello Steve, Really pleased Stephen was able to help so effectively, we'll ensure the feedback is passed on!

Posted 4 years ago

“Exceptional”

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(Support) - Posted 4 years ago

Hi Sharon, Thank you for your kind words!

Posted 4 years ago

“Good advice”

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(Support) - Posted 4 years ago

Hi John, Pleased to read we were able to support you so effectively.

Posted 4 years ago

“The response was received from Oliver promptly and the suggested fix worked !!!”

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(Support) - Posted 4 years ago

Hello Lenn, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Oliver. Please do let us know if there is anything else we can help you with.

Posted 4 years ago

“issue resolved thank you”

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(Support) - Posted 4 years ago

Glad to hear everything got sorted. Thank you for your review, have a good weekend!

Posted 4 years ago

“Got resolved and quick response”

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(Support) - Posted 4 years ago

Hi Jyothi, Thank you for your review and feedback!

Posted 4 years ago

“All sorted thanks”

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(New Customer) - Posted 4 years ago

Hi Jamie, Thank you for your response, pleased to hear it got sorted!

Posted 4 years ago

“Your invoices are probably the worst I have to work with, lines for customers are not grouped together so it makes it very difficult to work out what is being charged for; and your refund lines are awful - the value of the refund was added to the invoice and then subtracted so the overall effect was that the refund was not applied. When you finally sent a Credit Note for the refunds there was no customer reference on the credit note. Please look at your invoicing and see how it can be improved to simplify how it is presented”

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(Support) - Posted 4 years ago

Hello Liz, Thank you for your honest feedback here, we are going to address this internally and reach out to yourself.

Posted 4 years ago

“As always Alex Hazeldine has been on hand to answer our numerous silly questions and has always been happy to help or pass us on to other Vuzion colleagues to get our issues covered.”

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(New Customer) - Posted 4 years ago

Hello Richard, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Alex Hazeldine. We'll ensure this feedback is passed on.

Posted 4 years ago

“Great support as allways”

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(Support) - Posted 4 years ago

Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our Support Team. Please do let us know if there is anything else we can help you with.

Posted 4 years ago

“Thank you very much for your kind support. I could fix the problem quickly.”

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(Support) - Posted 4 years ago

Hello Masafumi, Thank you for the review, pleased to read it's all sorted!

Posted 4 years ago

“Global issue, but was followed through for a small minority that still had the issue when MS fix did not work. Much appreciated.”

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(Support) - Posted 4 years ago

Pleased to hear the issue was resolved and our support team were able to help so effectively. Thank you!

Posted 4 years ago

“Positive and helpful.”

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(Support) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Great support on small issues and when undertaking large projects. We have a great first point of contact in Alex H who always either gives the support we need or sets us up to talk to the people with the correct skill set without us having to do any of the leg work.”

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(New Customer) - Posted 4 years ago

Hi Dave, Thank you very much for taking the time to write this lovely review. We'll ensure this feedback is passed onto Alex. Please let us know if there is anything else we can help you with. Have a great day!

Posted 4 years ago

“Very speedy response, much appreciated.”

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(Support) - Posted 4 years ago

Hi Mark, Pleased to read this, glad we could help so efficiently!

Posted 4 years ago

“Good communication throughout, the problem ultimately resolved. All delays were with third parties.”

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(Support) - Posted 4 years ago

Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our partner experience and offer the best support to our partners. Please do contact us if there is anything else, we can help you with.

Posted 4 years ago

Infinigate Cloud is rated 4.8 based on 2,397 reviews