Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,869 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 15th November 2024

Colin Ashman

Vufold 5 star review on 13th November 2024

Michael Hollingworth

Vufold 5 star review on 5th November 2024

Miriam Wilson

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought these doors as a friend of mine purchased them and had them fitted The builder said they were good quality And they looked lovely”

Helpful Report

Posted 5 years ago

Thank you for your review we are happy you purchased your doors after seeing your friends.

Posted 5 years ago

“Beautiful quality. Everything needed is included including tools. Instructions are clear.”

Helpful Report

Posted 5 years ago

Thank you for your review we are glad you found everything you needed and the instructions were clear.

Posted 5 years ago

“simple ordering system for be-spoke doors that arrived and delivered on time. Good quality product with easy to follow fitting instructions. Very pleased with the results.”

Helpful Report

Posted 5 years ago

Thank you for your review and we are pleased you found them easy to install. If your project is complete would you mind sending some photos to photos@vufold.co.uk for our customer gallery and we will give you £50 back? Kind regards

Posted 5 years ago

“We are very pleased with our new doors. Excellent quality. Very helpful customer service when we needed to change the delivery date.”

Helpful Report

Posted 5 years ago

Thank you for your review we are always happy to help when required.

Posted 5 years ago

“Can’t fault the whole team that deals with my orders I place. As for the products I wouldn’t use any other system I find your products superb.”

Helpful Report

Posted 5 years ago

Thank you for your review we are pleased to know you are happy with your bifold doors. Now your project is complete would you mind sending this and some more photos to photos@vufold.co.uk for our customer gallery and we will give you £50 back? Kind regards

Posted 5 years ago

“My doors are fantastic but I had a massive problem with installation. The instructions specified the door Jams should have been routed out for the 5 locking plates but unfortunately they was not. I called to ask for advice and after several conversations and countless WhatsApp photos the adviser gave me two options take the doors apart and send the jams back and in a few weeks we will get new one’s back to you with the correct fabrications or to try and route them out your self. It took me three days to install the doors at approximately £400 labour charge so taking them apart was unfeasible not to mention my property would have been compromised for to long. The bottom line is I was basically told it’s your problem now. It cost me £150 to have a joiner do what should have been done by the factory. Like I said the quality of the doors are amazing but the lack of aftercare for a £4000 product is poor.”

Helpful Report

Posted 5 years ago

Hi Paul, Thank you for your review. We are glad that you appreciate the quality of our doors but are sorry that you feel our aftercare service was not what you expected as a Vufold customer. In truth, we recognise that certain aspects of your experience fell well below our own high standards, for which we apologised to you in private and do so again here. We do feel that it is only fair that we address some of the points you make in your review, as we would not want anyone thinking that this is how Vufold treats its customers in normal circumstances. You ordered a set of doors that was coming to the end of its range life, which is one of the things that made this case unusual. Due to that range about to be discontinued we were able to offer the doors sets at a highly discounted rate, something we believe you were very happy about at the time. Unfortunately, the doors were despatched incorrectly, for which we held our hands up, took full responsibility for and apologised when you contacted us. However, we were not made aware of this fact until two months after we delivered the doors to you. Our terms and conditions clearly stipulate that customers should check all delivered goods on receipt and report any issues to us within 72 hours. If we had known earlier about the problem we would have despatched the required parts, as will always be the case if we are at fault. Unfortunately, as that particular range of doors had by then been discontinued and you had hung the doors, we could not offer you a replacement or rectify the problem immediately. It was at this point that we suggested that you cut out the lock keeps so that your property would at least be secured. You may recall that we also clearly stated that we would pay for any costs of damage done to the doors if you followed that advice; the original error being ours, we felt that was only fair. We did ask for several images of the doors to be sent, but that was to ensure that whatever advice we offered or replacements that were needed, would be the appropriate ones. We believe we did all we could at the time to assist you, even sending technical drawings for your joiner and repeating our offer to pay for any additional costs you incurred. As we did not hear from you after that, we assumed that you were happy with the advice given, the offer made, that the doors were satisfactorily installed, and your property was secured. Perhaps we could have called you to check and to remind you of our offer of recompense for the additional costs; that still stands if you would like to get in touch with us again. As we mentioned before, we apologise for the unusual errors that we made when your doors were despatched, but we honestly believe we did our utmost to assist you and resolve the problems in what were very unusual circumstances. We’d be more than happy to hear from you if there is anything else you would like to discuss. Kind regards

Posted 5 years ago

“Excellent service from start to finish. Prompt delivery. Quality doors and hardware. Would highly recommend.”

Helpful Report

Posted 5 years ago

Thank you for your review and recommendation.

Posted 5 years ago

“Got the bi-fold great spot on very happy with thhe doors”

Helpful Report

Posted 5 years ago

Thank you for your review we are pleased you are happy with your doors.

Posted 5 years ago

“Good after sales service replacing a marked panel promptly without any fuss.”

Helpful Report

Posted 5 years ago

Thank you for your review and we are more than happy to replace any marked panels due to manufacturing defects.

Posted 5 years ago

“Very happy with these amazing doors. Contact and service with this company was easy and professional. Any slight problems were quickly and easily sorted. Brilliant.”

Helpful Report

Posted 5 years ago

Thank you for your review we are glad you find your doors to be amazing and any issues were resolved quickly. Regards

Posted 5 years ago

“Fantastic service, attentive, excellent approach all round. Small defect on one of the doors replaced it with a couple of days, no fuss! The doors are superb and have upgraded the look of my house and conservatory ... easy to fit - every thing in the box even the silicon !! Love Vufold”

Helpful Report

Posted 5 years ago

Thank you for your review we are glad your issue was resolved quickly and caused no problems. Regards

Posted 5 years ago

“Very good product and good value for money.”

Helpful Report

Posted 5 years ago

Thank you for your review we are pleased you have found your doors to be good value.

Posted 5 years ago

“Service amazing doors amazing. I would use again thanks for a great product”

Helpful Report

Posted 5 years ago

Thank you for your review we are glad everything has been great for you. regards

Posted 5 years ago

“Very quick delivery, a dream to fit everything including drill bits and screwdriver bits included thankyou. 5stars.”

Helpful Report

Posted 5 years ago

Thank you for your review we are glad your installation was easy for you.

Posted 5 years ago

“The Vufold bi-fold doors look fantastic installed. Installation guide was very thorough and my wife and I managed to install them relatively easily (note, we are extreme DIYers). The one thing I'd like to add is that Vufold's customer service was excellent. Every other company could take a leaf out of Vufold's customer service manual. Well done.”

Helpful Report

Posted 5 years ago

Thank you for your review we are glad your doors are looking fantastic and you are happy with the service you received. Once your project is complete would you mind sending some photos to photos@vufold.co.uk for our customer gallery and we will give you £50 back? Kind regards

Posted 5 years ago

“The doors are not being fitted until next week. Dont worry I will let you know if I am not happy then! Alan Clark”

Helpful Report

Posted 5 years ago

“Good website, helpful on the phone with pre-sales, nothing required post sales. Ideally I'd have liked an option for brass/gold (coloured) finish on the furniture”

Helpful Report

Posted 5 years ago

Thank you for your review we are glad you have found our service to be helpful. Kind regards

Posted 5 years ago

“My internal bifold were first class. The quality of the door furniture is second to none. I will be purchasing another set for my staircase very soon.”

Helpful Report

Posted 5 years ago

Thank you for your review we are glad you highly rate your doors. kind regards

Posted 5 years ago

“Great quality and very good service.”

Helpful Report

Posted 5 years ago

“The product is first class ,you get all the fixings,screws,drillbits etc You will need a second person to fit. Only negative is the installation instructions .Needs a colour version or better still a video version. Would recommend the product to anyone.”

Helpful Report

Posted 5 years ago

Thank you for your review and your valued feedback on instructions.

Posted 5 years ago

Vufold is rated 4.8 based on 1,869 reviews