Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,869 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 15th November 2024

Colin Ashman

Vufold 5 star review on 13th November 2024

Michael Hollingworth

Vufold 5 star review on 5th November 2024

Miriam Wilson

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service so far 👏”

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Posted 1 year ago

Very pleased to hear Terry - thank you for sharing 😊 Best regards Vufold

Posted 1 year ago

“Great service. Questions were answered via live chat and phone. The door was delivered 4 days after ordering (including the weekend). Look forward to installing it.”

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Posted 1 year ago

Many thanks for sharing how pleased you are with the service received. Product quality is imperative, but we also heavily invest our time and efforts ensuring our customers have the best overall experience and thank you for not letting this go unnoticed 😊 We would love to hear further from you once you have completed your project, and thank you again for choosing Vufold.

Posted 1 year ago

“Very pleased”

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Posted 1 year ago

Many thanks for the 5-star review Michael - glad to hear 👍 Kind regards Vufold

Posted 1 year ago

“Wonderful service”

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Posted 1 year ago

Hi Albert, Thank you for sharing how pleased with the service you are - lovely to hear 😊 Kind regards Vufold

Posted 1 year ago

“Easy to place an order. Kept up to date with the delivery which was approximately 4 weeks. Product packaging gives it plenty of protection & the delivery gents were courteous. Definitely would use again.”

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Posted 1 year ago

Hi Nick, Many thanks for your great review, and thank you for sharing how smoothly everything went for you 👍 Kind regards Vufold

Posted 1 year ago

“Excellent advice and customer service. bifold made the whole experience easy and stress-free. Good quality doors and windows. Highly recommend”

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Posted 1 year ago

Hi Randhir, We are delighted to receive such fantastic feedback - it's lovely to hear how pleased with both the product and service you are 😊 Thank you also for recommending Vufold 👍 Best regards Vufold

Posted 1 year ago

“Good quality product, D.I.Y install, easy to follow instructions and youtube video. Easy ordering and prompt delivery”

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Posted 1 year ago

Hi Jeffrey, Many thanks for the review, and we are delighted to hear how pleased with everything you are 😊 Kind regards Vufold

Posted 1 year ago

“All staff very helpful and patient from start to finish.Very pleased with our patio doors.”

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Posted 1 year ago

Thank you for the lovely review 😊 Great to hear! Kind regards Vufold

Posted 1 year ago

“Damaged door set and poor customer service We were initially pleased with our Oslo door set with sidelights after fitting, but when we removed the film from the glass it revealed that the glass was damaged and scored. Vufold offered us replacements on a supply only basis. This would have left us with the expense of removing the doors and the refitting of the new doors and disposal of the old doors. This was a considerable expense and Vufold would not help or provide any compensation. Despite requesting to speak to a manager on several occasions we were told that no one was available and we could not speak to a manager. So we have a damaged door set and no resolution from Vufold.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you are dissatisfied with the after-service you received, although we are confused as to why you feel you weren’t offered any help or compensation. Reviewing our last telephone conversation, a goodwill gesture was put forward to you, so it comes as a surprise to now receive a negative review. As standard policy, we always ask our customers to check for any damages within 72 hours of receipt of the goods and report any issues. This is to determine if any damage occurred during delivery, in which case we could immediately rectify the problem. Unfortunately, as you didn’t notify us of the damaged glass until after the sidelights were fitted, it makes it difficult to determine whether the door was damaged in transit or during the installation. Despite the uncertainty over the cause of the damage, we offered to replace the sidelights free of charge. However, as the goods were purchased to be self-installed, any replacements would be issued on the same basis. As the damage is to the sidelight glazing and not the door itself, it would not be necessary to replace (or dispose of) the entire door, it would simply be a like-for-like sidelight replacement with the door remaining fully installed. We do not feel that your request for financial compensation, while keeping the damaged glass in situ would rectify the issue as a long-term solution. We would like you to be happy with the product provided, hence offering to replace the glass. Our additional monetary offer was to assist you with the replacing of the sidelights and to express our apologies for any inconvenience caused. Although a manager wasn’t on hand to speak to you when you requested, you can be assured that the resolution offered was discussed with and authorised by management. The Vufold team all work closely together and managers are fully involved in all projects and queries, especially in the event of a customer complaint. Our valued staff members all work under the same guidance of the company directors and senior management team. On any future purchases, we strongly advise that you inspect any goods prior to installation so that any issues can be rectified immediately. Many thanks, Vufold

Posted 1 year ago

“Ordering was fine product looks good but the packaging was very poor they should have had a wood frame around them The delivery van was not what it should have been they struggled to lift the windows off no wonder the packaging was damage”

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Posted 1 year ago

Hi Jeff, Thank you for your review. We are pleased to hear you are happy with our ordering process and also the look of your doors. Sorry there was some damage to the packaging caused from our side when transporting from our production facility to our delivery company. As soon as we were made aware, additional packaging was added and we contacted you prior to delivery to inform you of this. Please accept our apologies for any inconvenience caused. Best regards Vufold

Posted 1 year ago

“Service was great,I had a question which was answer no problems customer service was great. Product is ok door had some blemishes in the paint ,but on the whole was ok . Cost wise a bit on the expensive side as it all come unassembled.”

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Posted 1 year ago

Hi Jeremy, Thank you for taking the time to share your feedback - we are pleased to hear you are happy with the service received 👍 Apologies to hear of your disappointment regarding the assembly aspect, the product you purchased is from our wooden ultimate front door range which is advertised as requiring professional fitting, and the fitting instructions are also available to download in advance. It is standard practise within the industry to supply timber front doors unassembled, apologies again that this did not meet your expectations. Our composite and aluminium front door ranges arrive pre-assembled into the frame with everything pre-machined. If you would like us to investigate the paint blemishes you have raised in your review, please contact a member of our team be emailing aftercare@vufold.co.uk or call 01625 442 899. Kind regards Vufold

Posted 1 year ago

“Very helpful staff. Good quality doors and accessories.”

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Posted 1 year ago

Many thanks for your review - glad to hear you are happy with everything 😊 Best regards Vufold

Posted 1 year ago

“It’s a beautiful looking door and door frame, but sadly the door is bowed which means it’s a struggle to get in and out of the door as the key doesn’t work properly. Bitterly disappointed about this but can’t complain because I would have to pay another £500 to have a new door fitted and I’m not willing to do that, I understood this was the type of door that wouldn’t bow.”

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Posted 1 year ago

Dear Susan, Thank you for taking the time to submit your review. Whilst we are pleased to hear you are impressed with the look of your door, we are disappointed and sorry to hear you have an issue. The door should not bow, it has an engineered core construction which should eliminate the possibility of this issue. We do not want you to continue struggling to operate your door and we do want to assist you with this. Please can you kindly contact a member of the aftercare team on 01625 442 899 or email aftercare@vufold.co.uk so we can assist you further? Many thanks Vufold

Posted 1 year ago

“Have fitted your doors for various customers some order themselves and i fit them. This is the first one I ordered myself, really easy created the correct opening and away you go. Really nice doors at a good price.”

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Posted 1 year ago

Thank you for the 5-star review review Phil. It's great to hear you have installed lots of our products and thank you for sharing how pleased you are with them. We look forward to hopefully working with you again in the future. Kind regards Vufold

Posted 1 year ago

“Great internal bi-fold doors good quality at a reasonable price. Installation instructions were clear and doors were easy enough to fit for a diy enthusiast.”

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Posted 1 year ago

Many thanks for your kind review Ian. We are really pleased to hear how happy with everything you are. Best regards Vufold

Posted 1 year ago

“Excellent service, the salesperson was very knowledgeable and polite.”

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Posted 1 year ago

Many thanks for your kind feedback Nilesh - really pleased to hear 😊 Best regards Vufold

Posted 1 year ago

“Website ordering and customer service were super easy and responsive. Various boxes were delivered promptly (2wks) to suit my availability, which contained everything I needed to DIY install. After reinforcing the beam above the door, because they hang, the installation instructions were very easy to follow and proved precise. Very satisfying installation job for a competent DIYer.”

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Posted 1 year ago

Dear Adrian, We really appreciate you sharing your experience and we are glad to hear everything went well. Your project is looking great and we would love to see some more images once you have completed it. Many thanks again Adrian and we hope everything else runs just as smoothly for you. Best regards Vufold

Posted 1 year ago

“Lost over £2200(£1700 for door set and £500 installation ) with this company. A door that simply end up in the skip. Fed up of fighting with stubborn people and just paid a local company to fit a new set and dispose this one. Customer service will fight for this rubbish product to the point that will accuse you of wanting money and they’re rubbish . For Vufold feedback is more important than anything. Unfortunately companies like this still operate.”

Helpful Report

Posted 1 year ago

Dear Mihai, Further to our previous correspondence, we are saddened to see that you are continuing to post negative feedback online, damaging our company reputation while sharing inaccurate information. To clarify, we have offered to refund the full cost of the door and collect it from your property on multiple occasions. However, until we are in receipt of the door, we cannot issue a refund. We are unsure why you chose to put the door in a skip and purchase a new one when there was the option of a full refund. We are also confused as to why you paid a joiner to install a door that you weren’t happy with in the first place. Had you simply got in touch when you first took delivery of the door and informed us that it didn’t meet your expectations, we would have arranged collection and this unfortunate incident would never have occurred. Far from being stubborn, we are simply following standard trading procedures that any supplier would adhere to - if a customer is in receipt of a product, then that product must be paid for. Once the product has been returned, a full refund can be issued. We hope you are very happy with your new door. Regards, Vufold

Posted 1 year ago

“Great service best and easiest doors I have fitted for years Will definitely use again thanks”

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Posted 1 year ago

Many thanks for the kind feedback Neil. We are delighted to hear how pleased you are and we look forward to hopefully working with you again soon 😊 Best regards Vufold

Posted 1 year ago

“Very pleased with doors we got.vry easy to fit and make space look lovely.”

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Posted 1 year ago

Hi Sharon, Thank you for taking the time to share how pleased you are with your new doors, glad you found them easy to install, and we really appreciate the 5 out of 5-star rating 👍 Best regards Vufold

Posted 1 year ago

Vufold is rated 4.8 based on 1,869 reviews