Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,869 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

Write Your review

Tell us how Vufold made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vufold 5 star review on 15th November 2024

Colin Ashman

Vufold 5 star review on 13th November 2024

Michael Hollingworth

Vufold 5 star review on 5th November 2024

Miriam Wilson

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant doors really love them”

Helpful Report

Posted 5 years ago

Thank you for your review we are glad you love them.

Posted 5 years ago

“Easy to order delivery was on time, good quality product and after sales service is fab thank you vufold for a good shopping experience highly recommended”

Helpful Report

Posted 5 years ago

Thank you for your review and recommendation we are glad you are satisfied with everything.

Posted 5 years ago

“First class service and quality products.The doors and windows are fantastic and provide a touch of clas to our new extension.”

Helpful Report

Posted 5 years ago

Thank you for your review we hope your extension is going well.

Posted 5 years ago

“Great service, good doors, until I had a problem!! After paying nearly £4000 They wanted to charge me £30 for a new hinge that was scratched, unfortunately I never noticed it until I took off the protective film, by which time the 72 hrs had elapsed, not impressed!!!”

Helpful Report

Posted 5 years ago

Dear Mr Bishop, thank you for your review and appreciation of our products and service. We don’t like it when any of our customers are less than 100% satisfied, which is why we have fully investigated your recent experience. We pride ourselves on the quality of our doors and fittings, which is why our sets of hinges are supplied individually inserted into small card boxes, where they are well packaged to reduce the chance of damage in transit. It is a standard part of our practice and customer care, that we do ask all customers to check their ordered items for any missing or damaged parts within 72 hours of receipt of the goods. We also ask that this is done before installation, as that protects customers should any problems be identified. If customers do encounter any issues at this point, and we are at fault, we do send replacement parts free of charge. As you mention in your review, your problem was reported to us after the doors had been installed, a full week after delivery and outside of out Terms and Conditions for providing replacements. As a result, it is difficult for us to ascertain where, when or how the damage occurred. As was explained to you, we normally only provide hinges in full sets, but on this occasion, we are prepared to provide a single replacement one at the significantly reduced cost of £30 as a good will gesture. We feel, given all the circumstances of this unfortunate experience, that our offer is fair one and we hope that you will take it up. Once again, we apologise for your disappointment and hope that our doors go on to provide you with years of pleasure and enjoyment. Kind regards Vufold.

Posted 5 years ago

“Quality materials, Doors are difficult to align”

Helpful Report

Posted 5 years ago

“Excellent product, excellent service.”

Helpful Report

Posted 5 years ago

Thank you for your review.

Posted 5 years ago

“Good quality products.”

Helpful Report

Posted 5 years ago

Thank you for your review.

Posted 5 years ago

“Received very satisfactory treatment from customer services with dealing with a problem.”

Helpful Report

Posted 5 years ago

Thank you for your review we are glad any issues were dealt with well.

Posted 5 years ago

“I am very pleased with the internal bifold doors; the product was delivered as per schedule, securely packed and in good condition. My carpenter was able to install the door in one day and the door appears very neat in our house. It is a high quality product and looks neat; all the accessories fitted well and are smooth to operate. I highly recommend Vufold to anyone looking for internal doors. Thank you.”

Helpful Report

Posted 5 years ago

Thank you for your review we are glad you are happy with your doors.

Posted 5 years ago

“I have just finished a kitchen extension and the 1.2M Bifold was a perfect solution. The product was excellent and the service the same. Fitting was easy to follow and looks fantastic in place. Extremely satisfied with the product - perfect solution”

Vufold 5 star review on 28th December 2018

Helpful Report

Posted 5 years ago

“Excellent customer service throughout the transaction and really pleased with the quality and look of the internal bifold doors. Would definitely recommend and use again.”

Helpful Report

Posted 5 years ago

Thank you for your review we are happy you are pleased with your internal doors and would recommend them.

Posted 5 years ago

“Very pleased that we chose Vufold. From the initial contact we had, to arranging the delivery with Frankie (I think that was her name and I have to say she was excellent), I have nothing but praise. The doors were fit by our joiner, who was equally impressed with them. We are very, very pleased with them and would have no hesitation in recommending Vufold. Thank you very much.”

Helpful Report

Posted 5 years ago

Thank you for your review and we are pleased you found our service excellent.

Posted 5 years ago

“Great sales support and excellent fitting service... delighted with the end result”

Helpful Report

Posted 5 years ago

“Top quality doors with very helpful staff. and a super fast delivery. Look forward to doing business again. Darren.”

Helpful Report

Posted 5 years ago

“Great product, great service”

Helpful Report

Posted 5 years ago

“Love my Edge doors. Ordering, delivery and quality great. Hubby fitted them without any problems, I would say he's a competent DIYer. We are pleased we opted for the model with a bottom track as it gives heavy doors the extra sturdiness we wanted.”

Vufold 5 star review on 18th December 2018

Helpful Report

Posted 5 years ago

“Doors are very good and service with delivery all as agreed”

Helpful Report

Posted 5 years ago

“Fantastic doors. Brilliant customer service. What else can I say!”

Helpful Report

Posted 5 years ago

“The staff I talked too where very helpful, knowledgeable and friendly.”

Helpful Report

Posted 5 years ago

“James was more than helpful and must have the patience of saint”

Helpful Report

Posted 5 years ago

Vufold is rated 4.8 based on 1,869 reviews