Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,869 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 15th November 2024

Colin Ashman

Vufold 5 star review on 13th November 2024

Michael Hollingworth

Vufold 5 star review on 5th November 2024

Miriam Wilson

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good value ,good product and fast delivery”

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Posted 5 years ago

Thank you for your review, much appreciated.

Posted 5 years ago

“Love the doors! Premium look off the shelf and at a great price. Thank you!”

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Posted 5 years ago

Thank you for your review we are glad you love your doors.

Posted 5 years ago

“Excellent products, have bought both external bi-folds and this time internal bi-fold doors. Both joiners complimented the quality of the doors.”

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Posted 5 years ago

Thank you for your review we are pleased you are happy with your internal bifold doors as well as the external ones you previously bought.

Posted 5 years ago

“Unfailingly good service to a customer who bought from them nine years ago! Highly recommended”

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Posted 5 years ago

Thank you for your review and continued custom.

Posted 5 years ago

“No problems”

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Posted 5 years ago

“Very understanding and helpful in dealing with my need to cancel an order because the opening I had was not going to fit the product. Gave me lots of advice to ensure that I wouldn't end up spending money on something that unfortunately was not going to work.”

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Posted 5 years ago

Thank you for your review we are more than happy to make sure you order the correct door size for your opening and advise where necessary.

Posted 5 years ago

“Quality product. Sturdy and built to last.”

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Posted 5 years ago

Thank you for your review we are pleased you find them to be built to last.

Posted 5 years ago

“I visited Vufold and was greeted with professional and friendly staff. I ordered two bi-folding doors. Both Delivered by friendly couriers. Instructions were Pretty good although I am a very competent DIYer. Very very pleased with the doors. Would recommend.”

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Posted 5 years ago

Thank you for your review we are happy you are very pleased with your doors.

Posted 5 years ago

“I was not informed at any stage of our numerous conversations that the door came as a kitset door once I knew this fact I tried to return it and was told it's outside their return period and I would be best to advertise it and try and sell it myself,DISGRACEFUL!!!.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are investigating this matter further and will give a full response soon.

Posted 5 years ago

Dear Mr Ragi, We are very sorry that your experience led you to feel the need to write this negative report on our service, as we feel we did everything we could to support you within our well-publicised and documented terms and conditions. As a company, we believe we have a very good reputation with customers, as is proved by the fact that out of 1,019 reviews on this site, over 97% of them rate us as either five or four stars when it comes to service and quality of the product. This is not to say that we do not welcome constructive feedback, in fact, we actively seek IT from customers in order to improve our services. However, on this occasion we feel it is only right that we address your comments in full and put your remarks into context. Critically, we believe that your comments could be misleading to others who may not have the same expectations as yourself. You claim that you were unaware of the fact that the doors are supplied in a ready-to-assemble pack. The following is taken from a page on our website, which advertises the same door range you ordered; we have highlighted the relevant section: “All Vufold door sets are easy to install, as everything is virtually pre-machined so only on-site assembly is required. What's more, you get everything you need including: doors, frame, cill, hardware, tracks, locks and handles, fixings, plus easy-to-follow instructions.” The following is taken from the home page of our website: “Vufold doors are sold as complete sets, including, doors, glass, frame, hardware and are easy to fit by any competent builder or DIYer” Since your review was posted we have listened to the recordings of every phone call you had with our sales team about the doors. At no point was there any question put to us about the doors being ready assembled on delivery. Vufold has been providing customers with ready to assemble doors since 2006 which has provided us with invaluable experience and expertise in our field. We know the difficulties customers would have if we provided them with ready made doors. We know the significant difficulties there would be in transporting them that way and the risk of them being damaged in transit. We also know how problematic builders and joiners would find installing very heavy, double-glazed doors if they came as one unit. Our website has hundreds of testimonials from customers who say that their fitters or indeed they themselves, had no problem in assembling and hanging the doors thanks to our easy to follow instructions. We accept that you did request to return the doors and that this request was declined, as you point out, because the request time was outside of our terms and conditions. From the point of the doors being delivered to and signed for by yourself, up until your emailed request to return them, 45 days had passed without any communication from yourself to suggest that there was a problem. Our cancellation terms are as per Consumer Contracts Regulations 2013 (CCR) guidance - customers can cancel orders up to 14 days following delivery. Clearly your request was well outside of the CCR guidelines, which is why we felt it appropriate to decline your request. As a company that does its best to accommodate customers who may experience challenges, we are not happy at your experience, but we feel that we did everything we could to assist you within our powers and rights once you requested a return. We believe that we make it abundantly clear that the doors come ready to be assembled, that customers have a right to report problems that we will address, that they can return items if appropriate, but we have to provide that level of service within clear guidelines, and on this occasion, unfortunately your request fell well outside of them.

Posted 5 years ago

“Great product and the customer service was exceptional. Very happy with the overall service”

Vufold 5 star review on 13th September 2019

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Posted 5 years ago

Thank you for your review we are pleased you found our customer service helpful.

Posted 5 years ago

“Excellent quality and great value for money. Has turned a dark lounge into a bright and airy space by opening the wall up into the conservatory and adding the doors. The ordering and delivery process was also very efficient.”

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Posted 5 years ago

Thank you for your review we are pleased they have transformed your home to be bright and airy.

Posted 5 years ago

“Quick prompt service and good quality bi- fold!”

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Posted 5 years ago

Thank you for your review we are glad you are pleased with your bifold doors.

Posted 5 years ago

“Well made, heavy custom made tri-fold doors. Fitted by experienced builders - a two man job. Delivered on day arranged into dining room. Each part was very well wrapped. Looking good.”

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Posted 5 years ago

Thank you for your review we are pleased you are happy with your bespoke Status doors. Once your project is complete would you mind sending some photos to photos@vufold.co.uk for our customer gallery and we will give you £50 back? Kind regards

Posted 5 years ago

“very responsive”

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Posted 5 years ago

“Great product is easy to fit and great service!”

Vufold 5 star review on 4th September 2019

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Posted 5 years ago

Thank you for your review we are glad you found your doors easy to fit and you are pleased with the result.

Posted 5 years ago

“Good service and pleased with the product.”

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Posted 5 years ago

Thank you for your review we are glad to know you are pleased with your product.

Posted 5 years ago

“An excellent set of doors easy to install myself with occasional help needed to hold things steady. They glide and fold smoothly and look good open or closed. Vufold staff very friendly with the correct advice on choice, transport and installation. The blinds recommended by Vufold are excellent.”

Vufold 5 star review on 31st August 2019

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Posted 5 years ago

Thank you for your review we are glad you were able to install your doors easily.

Posted 5 years ago

“Very helpful staff and lightning quick on delivery”

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Posted 5 years ago

Thanks for your review and I am glad the delivery was fast.

Posted 4 years ago

“Ordered over the phone, the call handler seemed to know the products and was a great help. This was the seventh door ordered from vu-fold, always seems easy.”

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Posted 5 years ago

Thank you for your review we are glad you are pleased with our doors and you have continued to use us.

Posted 5 years ago

“Lovely doors and easy to fit. Fitted on my own in an easy day. Had a problem with the lock but was sorted out by vu-fold without any fuss. Very happy with your doors and great customer service. Thanks.”

Vufold 5 star review on 28th August 2019

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Posted 5 years ago

Thank you for your review we are glad you found fitting them easy to do. Once your project is complete and your garden has landscaped would you mind sending some photos to photos@vufold.co.uk for our customer gallery and we will give you £50 back? Kind regards

Posted 5 years ago

Vufold is rated 4.8 based on 1,869 reviews