Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,869 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 15th November 2024

Colin Ashman

Vufold 5 star review on 13th November 2024

Michael Hollingworth

Vufold 5 star review on 5th November 2024

Miriam Wilson

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Running a building company you wish to install products that are cost effective, easy to fit and reliable. We have just installed our 6th set of Vufold timber bifolds over 3 years. Oak, grey and white. As long as the opening has been prepared correctly they are straightforward to install with the comprehensive instructions. Will definitely carry on recommending to customers who require the timber option.”

Helpful Report

Posted 3 years ago

Dear Martin, Thank you for your great review and we are pleased to hear that we have continued to meet your expectations in terms of price, ease of installation and reliability. We really do appreciate your repeat business and we look forward to working with you again in the future. Thank you for recommending Vufold. Kind regards Vufold

Posted 3 years ago

“The 1200 x2100 French Doors were installed OK following delivery at the agreed time by two friendly guys. My only crititsim is I will need to fit aluminium storm guards to the doors that I believe should have been supplied.”

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Posted 3 years ago

Dear John, Thank you for your review and we do appreciate the feedback. We are really pleased to hear everything went ok with your delivery and also the installation. The French doors you purchased should not require any additional items adding to the set other than what was originally supplied, however we are happy to discuss this further with you. Kind regards Vufold

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Glad you were happy with the service Joyce! Many thanks Creative doors

Posted 2 years ago

“Bought Vufold 3m External Bi-folds about 4 years, so went back to them for internal Bi-fold this year. Again, was not disappointed. Purchased the Inspire 1.8m and 1.5m Bi-folds. Service was first class, (special mention for Frankie in customer service) Product is well engineered and designed and is great value for money.”

Helpful Report

Posted 3 years ago

Dear David, Thank you for your kind review. We really do appreciate your repeat business, and we are pleased to hear we have delivered for you again in both the service and the quality of product received. Thank you again for the great feedback. Kind regards Vufold

Posted 3 years ago

“We are delighted with our door, service excellent, delivery prompt, it’s so nice to get what you wanted when you want it!”

Helpful Report

Posted 3 years ago

Dear Jacqueline, Thank you very much for your kind review. We are also delighted to hear how happy you are with your doors and that we also met your expectations with the service received. Kind regards Vufold

Posted 3 years ago

“Beautifully well made wooden bi-fold doors. Ordering was very easy, delivered on time in perfect condition, we had first class service from start to finish we couldn’t have asked for more.”

Helpful Report

Posted 3 years ago

Thanks for the excellent feedback Christine – really pleased to hear you are happy with your purchase and the service received. Many thanks Creative Doors

Posted 2 years ago

“Damaged doors abs the company will not return them. Don’t buy from the site”

Helpful Report

Posted 3 years ago

Dear Vanita, We are sorry that your experience has led you to leaving this review. You are correct in what you say regarding Vufold not accepting your return, we did try to explain our reasons in our previous communications, and we will try to add further clarity to this in our response below. Your order was dispatched from our warehouse and we did not receive notification of any damages until over 3 weeks following delivery. The image of the damage supplied appeared to show impact marks. We do have a 72 hour policy in place for checking of the goods and reporting any missing or damaged items, due to the length of time since receipt of your order to reporting the damage, we cannot accept any claims for damages of this nature. We did offer to review the costings on a replacement door for you. Regarding your cancellation request, from receipt of an order placed online or over the telephone, all customers have 14 days in which to notify us in writing if they wish to cancel their order and then 14 days from this date to return the goods to us. Unfortunately your request to cancel your order fell outside of this timescale. I am sorry if our handling of your query did not meet your expectations and please accept our apologies for any inconvenience caused. Kind regards Vufold

Posted 3 years ago

“Great product fairly simple to install shame delivery was short of hardware re delivered thenmissing door handles all sorted by James annoyed that I had to go out and get some more screws to finish install though. quality of finished product is excellent.”

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Posted 3 years ago

“On time and very good product”

Helpful Report

Posted 3 years ago

“Very good all arrived as requested,checked and everything was correct and no damage. The carpenter who fitted them found them very easy to install The only reason I gave them 4 stars is could of been a bit easier to adjust.”

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Posted 3 years ago

“The doors are well made and the after service support was good. would be good to have some installation videos to help understand the instructions a bit.”

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Posted 3 years ago

“Excellent quality doors that comes with very clear instructions that were easily to follow that made fitting them easy. I would highly recommend these to anyone.”

Helpful Report

Posted 3 years ago

Dear Graeme, Thank you for your kind review. We are pleased to hear you are happy with the quality of your doors and that you were also impressed with the assembly instructions supplied. We have invested a lot of time and effort over the years in improving the installation process, it’s great to hear this has not gone unnoticed and most importantly, helped make the installation easy for you. Thank you for recommending Vufold and thank you for the 5 out of 5 star rating. Kind regards Vufold

Posted 3 years ago

“Excellent service excellent quality”

Helpful Report

Posted 3 years ago

Dear Kevin, Thank you for your great review. We are really pleased to hear you are impressed with both the service and quality of product received. Kind regards Vufold

Posted 3 years ago

“The purchase of the doors from Vufold could only be described as seamless. On receiving the doors. its obvious that every effort is made to ensure that the packaging provides excellent protection. It's also noteworthy to say how good the delivery company were at ensuring the doors were unloaded and set down with great care. Due to current circumstances related to Covid 19, our project is running behind schedule. As of time of writing, and as per Vufold T&C, I have treated the entire framework and doors with three coats of varnish ready for installation once that point is reached. One thing that can be said is the quality of the doors and materials is in no doubt. Once varnished, It's hard to believe that such quality, solidity and fixtures can be provided at the invoiced price. We look forward to seeing both framework and doors become a natural light oak feature of our new extension. Vufold should be congratulated on the quality of their manufacturing, sales and delivery to customer process.”

Helpful Report

Posted 3 years ago

Dear Norman, Thank you for taking the time to submit your review, we are delighted to hear our hard work and efforts have not gone unnoticed both in the quality of product supplied and the overall service you have received. Thank you again for choosing Vufold, we really do appreciate your kind comments and we are pleased to hear the doors will be a feature of your new extension. Kind regards Vufold

Posted 3 years ago

“very very very GOODm”

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Posted 3 years ago

Dear Dennis, Thank you for your review and thank you for rating Vufold 5 out of 5 stars. Kind regards Vufold

Posted 3 years ago

“One door was delivered damaged and one door lock didn't work. Promised call from locksmith didn't arrive so I fixed it myself. It turned out to be an imcorrectly maqchined door and not the lock causing the problem. I received a call from a locksmith 10 days later. I hoped the two hours I spent fixing the lock and the delay caused by the damaged door might produce a discout or small refund, but none offered.. So generally poor service.”

Helpful Report

Posted 3 years ago

Dear Mr Askew, We are sorry to read your review and to discover you feel dissatisfied with our service after all the lengths we went to in respect of the difficulties you experienced. You are quite right in that one of the doors was delivered damaged. Although you did not report it when taking delivery of the door sets and later stated that you had signed for them without conducting a check, we accepted that they had been damaged in transit and instantly offered to replace the door. Although you initially rejected our offer of a replacement, our records show that as soon as you agreed, one was delivered to you three working days later. As we stressed at the time, we were and are very sorry that the original door did not arrive in perfect condition and once we saw the level of damage, irrespective of the fact that you wanted to try and repair it yourself, we were quite insistent that the best option was for us to replace the door free of charge. In respect of the second matter you raised, it was very unfortunate that the problem with the lock was reported to us on a Bank Holiday Friday. This made getting in touch with the lock manufacturer very difficult, and then finding the time to attend to your issue would be very pressured. We did request an urgent call out and as far as we were aware, the lock maker’s engineer was going to contact you directly. On the very next working day we contacted you again to make sure the engineer had made contact, at which point you informed us that you had resolved the issue yourself. In your original contact about this matter, you were quite adamant that the problem lay with the lock and / or the keys to the lock. However, your review seems to suggest that you changed your mind and believed the door itself was in fact the problem. As you carried out a repair to the door yourself and the engineer did not attend to inspect it, we have no way of knowing what the problem was, how it occurred and who was responsible for it. As such, we believe that we did all we could and should have done in this situation. Again, we are sorry for the less than perfect experience you have had, we always strive to ensure our customers are totally happy. If they are not, we will do all that we can within our responsibilities to rectify the matter, which is what we believe we did here. Kind regards Vufold

Posted 3 years ago

“Small split in door 2. Could not open product in 3 days of delivery. We should be told on ordering that that is the case. Instructions good and apart from split product very good. Very good help when ordering.”

Helpful Report

Posted 3 years ago

Dear J Chapman, Thank you for your review and your feedback is much appreciated. We are sorry to hear of the issue and we will arrange for a member of our aftercare team to contact you as we cannot see where you have previously brought this to our attention. After placing an order either online or over the telephone, and before delivery, we email all our customers a copy of the Vufold Homeowners manual, this contains important information regarding our products, including the delivery, checking of items, handling and storage. The manual also details the product guarantee. Thank you for the feedback relating to the instructions and product, and we are pleased to hear you were happy with the service received when placing your order. Kind regards Vufold

Posted 3 years ago

“Very helpful. Delivered on time. Will be using again”

Helpful Report

Posted 3 years ago

Thank you for your feedback and we are pleased to hear you will be using Vufold again. Kind regards Vufold

Posted 3 years ago

“Excellent easy to follow installation instructions, good quality product highly recommend”

Helpful Report

Posted 3 years ago

Dear Annette, Thank you for your great feedback. We are pleased to hear you found our instructions easy to follow and that you are also happy with the quality. Thank you for recommending Vufold. Kind regards Vufold

Posted 3 years ago

“Poor quality bifold door”

Helpful Report

Posted 3 years ago

We are sorry to hear this. Having located your order, we can see you did make contact with our aftercare team in April and reported a scratch to a frame section. As the scratch was not reported until 2 weeks after taking delivery and after the installation had also been completed, unfortunately it made it very difficult to establish where the issue occurred. We do advise to check all items for any missing or damaged parts and report any anomalies to us within a specific time frame, and before commencing the installation. We did offer advice on how to resolve the issue and we are sorry if this did not meet your expectations. You also reported that you were unhappy with the external facing door gasket arrangement due to them having a separate corner section. Whilst your feedback is very important to us and we are sorry that you were unhappy with this, the doors are fitted with this type of corner gasket as it creates a much better external weather seal. Once again we are sorry to hear of your disappointment and please do not hesitate to contact a member of the aftercare team should you require any further assistance. Kind regards Vufold

Posted 3 years ago

Vufold is rated 4.8 based on 1,869 reviews