Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,897 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not heard from the blind fitting company partner and no follow up from Vufold”

Helpful Report

Posted 8 years ago

Good evening Mr Sterland, Apologies, it has been brought to my attention via our Marketing department you have left feedback to suggest no contact has been made regarding your blinds for your Vufold doors. I do apologise, when we accept the order an email is sent from our blind partner directly to our customers, advising them how to arrange fitting of the blinds when they are ready. A lot of our customers will not require their blinds for some weeks or even months depending on their build, and so we have them made and delivered by a local fitter in your area so they are ready and waiting for you to call them when required. I have contacted our blind partner to advise you are ready for the installation and asking them to advise your local fitter to make contact regarding a convenient date ASAP. I do apologise if the original email has somehow not been sent/received, and therefore for any confusion or inconvenience caused. If we can be of any further assistance please do not hesitate to contact us. Very best regards Amanda

Posted 8 years ago

“It's first time we used Vufold, we were quite dissappointed with the end result as we intended to purchase the 2.4 metre Finnesse Bifold Internal Doors in white without the trail at the bottom, not realising that this was option was only available in oak, rather to offer an option of swapping with the price paid, only option was to drop off which was 2 hours away from us and I am in my third trimester of Pregnancy which would have been impossible then to re-order. Surely spending all that money a service to cater for the swap should have been available given the circumstances:(”

Helpful Report

Posted 8 years ago

Thank you for your feedback, I am sorry to hear of your requirement to return your doors during what is understandably a busy period. Unfortunately, no retailer is able to get insurance on what is classed as a ‘3rd party collect’ with a courier, as we would be instructing them to collect goods from a 3rd party and return them to us. In order for you to be insured with the courier should the items become lost or damaged during the collection/return, the party in possession of the goods must arrange the return delivery. We would like to make it as easy as possible for customers to return items if needed and arrange the collection/ return ourselves, however, there simply isn’t the insurances to cover this type of collection, potentially leaving the customer out of pocket should the items become lost or returned to us damaged.

Posted 8 years ago

“The ordering process was easy but I don't think it is clear enough on the website that theseems doors are not assembled. We received the wrong lock for the door, although customer service were quick to replace. I also paid for the door connector kit which I never received and still haven't got so that was a waste if money. There are a few knocks to the door and for some reason our door doesn't shut without slamming and that is now scraping the wood of. In hindsight maybe I would if chose something else.”

Helpful Report

Posted 8 years ago

Hi Amanda, Thank you very much for your reply. I have been meaning to reply for a while but have been away and it also went unnoticed for a while in my junk box. Can I firstly say that I think the customer service has been excellent. Also, thank you for sending another pack for me too that was very kkind of you to do. I suspect the guy who fitted it just ditched them, so thanks for that . I will send you some photos of the knocks the door has got tomorrow in the daylight for you to look at. I have someone coming to look at the locking area as this is where most of he damage is happening. Any input you can offer will be greatly appreciated. Thanks for your help and time. Regards, Stephanie Sent from Yahoo Mail on Android On Thu, 20 Oct, 2016 at 11:07, aftercare@vufold.co.uk wrote: Good morning Mrs Starkey, Thank you for taking the time to review your experience with Vufold, I am sorry to hear it has been a mixed. It would be very costly to deliver a fully erected door set, and would increase the chances of delivery damage, however I will forward your feedback on and we will review internally if this needs to made clearer online. I have attached a photo of your hardware pack, which shows both the magnetic catch and door stop was originally supplied. Unfortunately, we find some installers discard them rather than fitting them, I can only assume in order to save time. I will organise for replacements to be sent to your original delivery address free of charge as a gesture of good will. If the door requires slamming in order to shut, I would recommend checking the right draught seals are in the correct places. There are different seals for different areas of the door set which could be the issue, however, the access door does require a firm closing in order to compress this seal to give maximum airtightness. If you would kindly email me some images of the knocks to the door, I can have a look at these and see how they may best be repaired. We do stock a white top coat or a white wax kit which may be of help, depending on the type of damage. The doors should not be scraping anywhere, again please email me images of where they are scraping and I can advise what can be done to rectify the issue. Most common causes are the door set has not been fixed up into a suitable lintel, the door set is not in square, or the final adjustments have not been carried out. All of these areas are covered in the installation instructions provided with the doors. If you can email me images so I can clearly see where on the door set is scraping, and offer some advice on how it may be rectified. Very best regards Amanda

Posted 8 years ago

“I can't really comment on the service, as I still waiting for my blinds, over 3 weeks now”

Helpful Report

Posted 8 years ago

We are sorry for the miss communication, you should not have experienced any delays and please accept our apologies for any inconvenience caused. Your blinds have been manufactured and we have arranged an installation date.

Posted 8 years ago

“One damaged panel - very prompt response to get this replaced which was great. Unfortunately the replacement was also damaged so a second was sent and was promised that this would be checked before leaving for delivery. Appreciated this sentiment but unfortunately the third replacement was still damaged. We installed it in the end as the damage was not visible but did leave a slight taste of disappointment on an otherwise fantastic product and otherwise brilliant service.”

Helpful Report

Posted 9 years ago

Thank you for your review and we are sorry to hear of the problems experienced. I can confirm the second replacement door was fully inspected before leaving Vufold but again was damaged during transit, this should not have reoccurred and we are truly sorry you have been let down during the delivery process. If you require a replacement door please contact Vufold customer services to discuss further. Thank you for your kind comments regarding the product and service and please accept our apologies for any inconvenience caused.

Posted 9 years ago

“After purchasing such expensive doors (which are now heavily discounted) I would have expected some pricing support on the accessorie products.”

Helpful Report

Posted 9 years ago

“Doors are good, and come with clear instructions. The final fitted doors look good. I decided not to have the doors that come with the base rail. This does mean that the doors tend to move about a bit when opening and closing the single door - unless you fit an extra bolt on the bottom of the middle door. I do not understand why Vufold does not supply the doors as standard with this as the buying an extra lock (£25) and getting the door routed all adds to the cost.”

Helpful Report

Posted 9 years ago

Thank you for kind comments relating to our instructions and the final appearance of your doors. An additional bolt is not supplied because If extra stability is required we do offer an option to choose the door with a bottom track. We are more than happy to supply additional items should you feel you require them. Thank you again for your feedback. Martin

Posted 9 years ago

Vufold is rated 4.8 based on 1,897 reviews