Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,869 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 15th November 2024

Colin Ashman

Vufold 5 star review on 13th November 2024

Michael Hollingworth

Vufold 5 star review on 5th November 2024

Miriam Wilson

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor is an understatement. Avoid this company! They have also threatened me with solicitors if I disclose the real reason for my poor review. Customer service is non existence. Save yourself some stress and avoid them. Their cheap prices isn’t worth the stress.”

Helpful Report

Posted 4 months ago

“Great service and help from Shane Martin in sales after re a mistake in ordering from myself”

Helpful Report

Posted 4 months ago

Dear Peter, Thank you so much for your excellent 5-star rating of Vufold! We are thrilled to hear that you had a great experience with our company and that Shane was able to provide you with exceptional service and help. Best regards, Vufold

Posted 4 months ago

“Great service from Josh in sales. Doors look good quality, delivered on time and everything included for the joiner to get going. Having them fitted next week so can’t say how they will be once up. Definitely recommend at this point”

Helpful Report

Posted 5 months ago

Dear Ann, Thank you so much for taking the time to leave us a 5-star rating for Vufold! We are thrilled to hear that you had a positive experience with our company. We're especially happy to hear that you received great service from Josh. Our team takes pride in providing excellent customer service, and we're glad to know that your experience was no exception. It's great to hear that the doors look of good quality. We understand that you haven't had them fitted yet, but we're confident that they will meet your expectations once they are up. Thank you again for recommending us at this stage. If you have any further questions or need any assistance in the future, please don't hesitate to contact us. Best regards, Vufold

Posted 4 months ago

“Haven't fitted the doors yet and don't want to unwrap them yet. Updated on order progress and arrived on time. Was told that delivery driver would have a .mate with him as the doors were treble glazed and very heavy. But he turned up on his own so I had to help him. Not sure what would have happened if I was at work and my wife was at home.”

Helpful Report

Posted 5 months ago

Dear Richard, Thank you for taking the time to rate Vufold with four stars. We appreciate your feedback and are glad to hear that your order has arrived on time. We apologize for any inconvenience you may have experienced with the delivery driver arriving alone. Your feedback regarding this matter has been noted and will be addressed with our team to ensure a smoother delivery process for our customers going forward. Unless pre-agreed, all deliveries are booked as a 2-person delivery. Your assistance with unloading the doors was greatly appreciated Thank you again for choosing Vufold, and we hope that you will enjoy your doors once they are fitted. Best regards, Vufold

Posted 4 months ago

“Vufold was very informative, simple to deal with and David Ross my contact person was the best. His customer service, knowledge and experience was apparent from the first contact. What can I say but ‘Thank you’”

Helpful Report

Posted 5 months ago

Hi Daniel, Thank you so much for your glowing 5-star rating of Vufold! We truly appreciate your kind words and feedback. We strive to have knowledgeable and experienced individuals like David on our team to ensure the best possible experience for our customers and thank you for not letting all our hard work and efforts go unnoticed. Once again, thank you for taking the time to leave us a review. Warmest regards, Vufold

Posted 5 months ago

“Internal Bifold Doors were good however we waited 8 weeks for delivery as they were being shipped in from Indonesia. A few days later after delivery the doors then had a £100 discount which I found quite annoying. After asking to be reimbursed the difference they said by I would have to return the doors, get a refund and then re purchase the same doors again. To me that’s a very cheeky response after spending close to a thousand pounds on doors.”

Helpful Report

Posted 5 months ago

We appreciate you taking the time to share your experience with us. While we are glad to hear that you are satisfied with your doors, we understand your disappointment about the sale that was launched after your purchase. It is common for companies to have promotions at various times, and unfortunately, it did not align with your order. We did offer you the option to repurchase the doors at the discounted price by canceling and returning your original order, but we apologize if this process did not meet your expectations. Thank you for providing us with your feedback, and please feel free to contact us if you need any further assistance. Best regards Vufold.

Posted 5 months ago

“As an engineer I appreciate quality and design and consider Vufold's Status range to offer exceptional quality, technical performance and value for money. Furthermore, their after-sales service was exceptional and on the two occasions I contacted them to query or check on a particular installation procedure, they replied promptly with a fully detailed answer and included video snips to clarify. The quality of product and communication from Vufold at all stages of the project would lead me to fully recomend Vufold to others as a quality company and I will certainly be purchasing other doors and windows from them.”

Helpful Report

Posted 5 months ago

Thank you so much for your glowing 5-star review of Vufold! We greatly appreciate your feedback and are thrilled to hear that you appreciate the quality and design of our Status range. We understand the importance of exceptional quality and technical performance, and we are delighted that our products meet your expectations. We are especially grateful that you highlighted our after-sales service. We strive to provide excellent customer support, and it makes us proud to know that we were able to promptly address your queries and provide detailed answers. Ensuring clear and effective communication at every stage of the project is something we value greatly. Thank you for recommending Vufold as a quality company and expressing your intention to purchase more doors and windows from us in the future - we look forward to working with you again 👍 Warm regards, Vufold

Posted 5 months ago

“From initial enquiry,through to delivery everything went smoothly. The 2 sets of status bifolds were delivered with no damage and on time even in a busy period for Vufold. We are extremely pleased with the quality of the product and they look fantastic now they have been installed. Would definitely recommend to anyone interested in purchasing bifold doors,thank you to everyone at vufold”

Helpful Report

Posted 5 months ago

Dear Rob, Thank you so much for your fantastic 5-star rating of Vufold! We greatly appreciate your kind words and are thrilled to hear that your experience with us from initial enquiry to delivery went smoothly. Thank you also for sharing how extremely pleased with the quality of our products you are and that they look fantastic now that they have been installed. Once again, thank you for choosing Vufold, your recommendation means a lot to us, and we are grateful for your support. Kind Regards, Vufold

Posted 5 months ago

“The doors I ordered arrived withing 3 days. Everything was in order with no marks and everything I needed for fitment. Very good service”

Helpful Report

Posted 5 months ago

Hi John, Thank you so much for taking the time to rate Vufold with 5 stars! We greatly appreciate your positive feedback, and we are pleased to hear you are happy with everything. Thank you once again for your kind words and for choosing Vufold. Best regards, Vufold

Posted 5 months ago

“Great customer service and delivery. Still waiting to fit the door but the quality of the frame and door looks very good.”

Helpful Report

Posted 5 months ago

Thank you so much for your incredible 5-star rating of Vufold! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our customer service and delivery 😊 Thank you also for sharing how pleased with the quality of the doors and frame you are. If you have any questions or need any further assistance during the fitting process, please do not hesitate to contact us. Thank you again for choosing Vufold!

Posted 5 months ago

“Excellent product. This is a return visit to Vufold. Last year we purchased two 2.7m bare oak bifolds for the front of our house. I stained them dark outside and clear varnish inside (light). We were so happy with the product, its ease of assembly and fit, plus how it glides beautifully on the top rail. A huge positive change to our old Everest Patio doors, which is an unfair comparison as they were 40khrs old! Anyway, we were so pleased that we recently bought a 2.4m bifold for the rear of the house to replace some French doors I fitted 15yrs ago. Great product, great website, great delivery. We had the same guys deliver from bifold and they remembered the previous time :)”

Helpful Report

Posted 6 months ago

Dear Adrian, Thank you so much for your glowing 5-star review of Vufold! We greatly appreciate your kind words and are thrilled to know that you are a returning customer. We are delighted to hear that you found our product to be excellent and that it has made a huge positive change to your home. Your project looks fantastic! We appreciate you sharing that you were pleased with the ease of assembly, fit, and the smooth gliding of our bifolds. Thank you also for feeding back that our website was helpful in your decision-making process, and we are glad that the delivery process went smoothly for you as well - it's a lovely touch that the drivers remembered you 😊 Thank you once again for being a loyal Vufold customer and we look forward to hopefully working with you again on any future projects. Best regards, Vufold

Posted 5 months ago

“Great product friendly staff 👍”

Helpful Report

Posted 6 months ago

Thank you for the 5-star rating, Andy. It's lovely to hear how pleased you are with both the product and service received 👍 Best regards Vufold

Posted 5 months ago

“Shane and Francesca were great - excellent product and service. Thank you”

Helpful Report

Posted 6 months ago

Dear John, Thank you so much for giving Vufold a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you had an excellent experience with our product and service. We will be sure to pass on your kind comments to Shane and Francesca. Best regards, Vufold

Posted 6 months ago

“Dealing with Vufold was a pleasure. Josh who I dealt with answered all of my pre-sale questions with no problems. What was even more of a pleasure is the qualtiy of the bi-fold doors I purchased and have had fitted. I cannot answer what the after sales would be like as I didn't have any problems.”

Helpful Report

Posted 6 months ago

Hi Jez, Many thanks for the fantastic feedback 👍 We are delighted to hear how pleased you are with both our service and quality of product! Thank you again for taking the time to share your experience. Best regards Vufold

Posted 6 months ago

“Quick delivery, great set of bifold exterior doors, very well engineered, great price, really good video guide to assist with fitting. I really liked the fitting kit and quality of the hardware, well thought out, easy to fit and adjust, would recommend, in fact I already have a friend interested.”

Helpful Report

Posted 6 months ago

Dear Glenn, Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your kind feedback and are thrilled to hear that you had such a positive experience. We are delighted to know that you found our doors to be well-engineered and reasonably priced. It's also fantastic to hear that our video guide was helpful in assisting you with the fitting process. We believe in providing detailed resources to make our customers' experience as easy and smooth as possible. Additionally, we are pleased to hear that you liked the fitting kit and hardware quality - this extra detail from Vufold can easily be overlooked when comparing us to others. Thank you once again for recommending Vufold. We truly appreciate your support and are thrilled to have you as a satisfied customer. Warm regards Vufold

Posted 6 months ago

“Excellent service from us ordering our doors to delivery.”

Helpful Report

Posted 6 months ago

Many thanks for the 5-star review, Paul 👍 Glad to hear you are happy with the service received! Best regards Vufold

Posted 6 months ago

“Fitted internal and external bifold doors. Really impressed with manufacturing quality and fine tolerances.Straightforward to fit as I have reasonable skills. Pleased with smooth operation of doors for both the double glazed exterior triple door into the conservatory and also the double bifold just fitted and used as a room divider into dining room. Good delivery with obvious care taken in packaging products securely and also in transit by delivery driver. Fittings and hinges etc surprisingly good quality as standard. Second set of doors bought after good experience previously. Makes a huge difference to comfort in winter months and opens up in seconds when needed to create open space.Will buy again when need arises on other projects.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to rate Vufold with a perfect 5 out of 5-star review! We are thrilled to hear that you are impressed with the manufacturing quality of both our internal and external bifold doors. We are glad that the doors were straightforward for you to fit, and we appreciate your recognition of their smooth operation. It's great to know that our delivery service met your expectations too. We are delighted to hear that you found our fittings and hinges to be of good quality, and it warms our hearts to know that you are a loyal customer who has found our doors make a significant difference to the comfort of your home. Thank you once again for your kind words and for choosing Vufold for your second set of doors. We value your support and look forward hopefully working with you again in the future. Best regards, Vufold

Posted 7 months ago

“Incredibly helpful, willing answered questions from my Structural Engineer and myself around a number of enquiries. Delivery was on date required and a lovely delivery guy unloaded for me. Great Service! Thank you for being so wonderful! Best wishes Helen”

Helpful Report

Posted 7 months ago

Dear Helen, Thank you so much for your fantastic 5-star rating of Vufold. We appreciate your kind words and are thrilled to hear that you found our service to be incredibly helpful. It's great to know that we were able to address all your enquiries, including those from your Structural Engineer. We're glad to hear that the delivery arrived on the date you requested, and we're happy to hear that you had a pleasant experience with our delivery team. We'll make sure to pass along your compliments to them as well. Thank you once again for your wonderful review and for choosing Vufold. Best wishes, Vufold

Posted 7 months ago

“Quality excellent. Communication excellent. Delivery men very considerate. Good price. Couldn't find it cheaper anywhere else.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of Vufold! We sincerely appreciate your feedback and are thrilled to hear that you had such a positive experience with our company. It's great to know that you found our quality to be excellent, our communication top-notch, and our delivery men considerate. We pride ourselves on providing a great value for our customers - thank you for sharing. Many thanks again for your review 👍 Vufold

Posted 7 months ago

“All good no problems at all”

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Posted 7 months ago

Hi Gary, Thank you for your review and we are glad to hear all is good 👍 Many thanks Vufold

Posted 7 months ago

Vufold is rated 4.8 based on 1,869 reviews