Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,877 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 18th December 2024

Ben Mapstone

Vufold 5 star review on 16th December 2024

Muhibur Rahman

Vufold 5 star review on 7th December 2024

Brian Ainger

Vufold 5 star review on 15th November 2024

Colin Ashman

488

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 3 months ago

Many thanks for the 5-star rating Andy 👍 We are pleased to hear you are happy with the service received! Best regards Vufold

Posted 3 months ago

“Amazing service and a quality product. Prior to ordering we contacted Vufold twice with questions about the internal bifold doors we were wanting to order. The staff were very helpful and knowledgeable about the product. After ordering, the communication about delivery was first class, with regular updates by email. The doors were delivered on time, and the third party delivery company were very good. Following installation we needed to contact Customer Support as we had four small screws missing (this didn’t affect the installation). The screws were delivered the next day by Royal Mail First Class Tracked. The quality of the doors exceeded our expectations. They look and operate great! Overall, 10 out of 10 for product and service, and I can highly recommend!”

Helpful Report

Posted 4 months ago

Dear Chris, Thank you so much for your glowing 5-star review of Vufold! We truly appreciate your kind words and are thrilled to hear that you had an amazing experience with our product and service. We pride ourselves on providing top-notch customer service, so it's wonderful to know that our staff was able to assist you with your enquiries and that our communication regarding delivery was satisfactory. We understand the importance of timely and reliable delivery, and we're glad you had a positive experience with our third-party delivery company. We're also delighted that you found our doors to be of excellent quality, exceeding your expectations. Our team strives to create products that not only look great but also function exceptionally well. Lastly, we're glad we were able to assist you promptly with the missing screws. Our Customer Support team is always here to help, and we're glad we could resolve the issue quickly. Thank you once again for your review and for recommending our product and service. Best regards, Vufold

Posted 4 months ago

“Professional service”

Helpful Report

Posted 5 months ago

Hi Steven, Many thanks for the 5-star rating - pleased to hear you are happy with the service 👍 Kind regards Vufold

Posted 5 months ago

“Total shambles. Still waiting for either goods or refund. Disorganised Admin.”

Helpful Report

Posted 6 months ago

Hi David, We are sorry that your disappointment in how we handled your order has led to you leaving a 1-star review. To add clarity to the situation, you placed your order on Friday 28th June and a link was sent to you so you could process your payment. From receipt of your payment, this was based on a three working day delivery, meaning delivery to you would have been on or before Wednesday 3rd July. The issue here is that you did not make payment until Monday 1st July, meaning delivery to you would then be on or before Thursday 4th July. Once payment was received, we dispatched your order to our delivery company who contacted you to offer a delivery date of Thursday 4th July. It was at this point you rejected the delivery, and you requested delivery to be completed a day earlier. As our delivery company could not commit to this, you were advised to contact Vufold to discuss this further. Following a conversation with our order processing team and us explaining our delivery process, you stated you wanted to cancel the order and you terminated the phone call. We tried to make contact with you an hour later to explain the cancellation process, however you again stated that unless delivery can be made a day earlier, you wanted to cancel the order, and again you terminated the call before we could explain the required cancellation process / terms. As we didn’t hear anything further from you, we emailed you the same day to confirm we will cancel your order, and your refund was processed also on the same day. If you have not received the funds back into your account, we suggest you contact your bank as we can see from our payment system that the funds were returned to you. It's not often we disagree with our customers; however, we do refute the claims made in your review as the issue has been caused through no fault of Vufold. We offered a delivery date within our agreed time frame, and we cancelled your order and refunded it to you on the same day you requested for us to do so. We did everything we could to assist you. Best regards Vufold

Posted 6 months ago

“Quick efficient service,pity they don't have any paper to supply a copy of the user manual.”

Helpful Report

Posted 6 months ago

Hi Howard, Thank you for your 5-star review and we appreciate your kind comments regarding our service. We issue a paper copy of the assembly instructions with our products; however, our homeowner manual is emailed in the form of a PDF, which is also available to download from our web site. Kind regards Vufold

Posted 6 months ago

“Good service from Vufold, when you have questions that might seem ridiculous to the team, you are put at ease when enquiring about anything. Josh was very helpful with all our enquiries. Delivery was good from Avanti Express, the two delivery guys were great..”

Helpful Report

Posted 6 months ago

Hi Michele, Thank you so much for your glowing 5-star rating of Vufold. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are delighted that our team was able to put you at ease and assist you with any questions, no matter how trivial they may have seemed. We also want to extend our gratitude for your kind words regarding the delivery service. Once again, thank you for choosing Vufold. Kind regards Vufold

Posted 6 months ago

“Found this site through googling bifold doors. As we were struggling to get a carpenter to fit doors for us we decided to do it ourselves! The instructions were clear and the information provided on the website was quite detailed therefore allowing us to buy doors and fit them ourselves. We did send measurements for a price for bespoke doors but didn't get a reply so went with off the shelf. Great sturdy doors with everything pre drilled and clearly marked. Once the frame is in and square the rest is easy. So pleased with them.”

Helpful Report

Posted 6 months ago

Thank you so much for giving Vufold a 4-star rating! We appreciate your feedback and are glad to hear that you found our website helpful in your search for bifold doors. It's great to hear that our instructions were clear and that the website provided detailed information, making it easier for you to choose and install the doors yourself. We take pride in providing doors that are designed to simplify the installation process, saving our customer time and money - we appreciate you not letting this go unnoticed. We're delighted that you're pleased with your Vufold doors. Many thanks Vufold

Posted 6 months ago

“Prompt service and a very good product”

Helpful Report

Posted 6 months ago

Hi Christopher, Thank you so much for taking the time to give Vufold a 5-star rating 👍 We greatly appreciate your feedback and we're thrilled to hear that you were satisfied with our prompt service and the quality of our product. Best regards, Vufold

Posted 6 months ago

“Poor is an understatement. Avoid this company! They have also threatened me with solicitors if I disclose the real reason for my poor review. Customer service is non existence. Save yourself some stress and avoid them. Their cheap prices isn’t worth the stress.”

Helpful Report

Posted 6 months ago

“Great service and help from Shane Martin in sales after re a mistake in ordering from myself”

Helpful Report

Posted 6 months ago

Dear Peter, Thank you so much for your excellent 5-star rating of Vufold! We are thrilled to hear that you had a great experience with our company and that Shane was able to provide you with exceptional service and help. Best regards, Vufold

Posted 6 months ago

“Great service from Josh in sales. Doors look good quality, delivered on time and everything included for the joiner to get going. Having them fitted next week so can’t say how they will be once up. Definitely recommend at this point”

Helpful Report

Posted 6 months ago

Dear Ann, Thank you so much for taking the time to leave us a 5-star rating for Vufold! We are thrilled to hear that you had a positive experience with our company. We're especially happy to hear that you received great service from Josh. Our team takes pride in providing excellent customer service, and we're glad to know that your experience was no exception. It's great to hear that the doors look of good quality. We understand that you haven't had them fitted yet, but we're confident that they will meet your expectations once they are up. Thank you again for recommending us at this stage. If you have any further questions or need any assistance in the future, please don't hesitate to contact us. Best regards, Vufold

Posted 6 months ago

“Haven't fitted the doors yet and don't want to unwrap them yet. Updated on order progress and arrived on time. Was told that delivery driver would have a .mate with him as the doors were treble glazed and very heavy. But he turned up on his own so I had to help him. Not sure what would have happened if I was at work and my wife was at home.”

Helpful Report

Posted 6 months ago

Dear Richard, Thank you for taking the time to rate Vufold with four stars. We appreciate your feedback and are glad to hear that your order has arrived on time. We apologize for any inconvenience you may have experienced with the delivery driver arriving alone. Your feedback regarding this matter has been noted and will be addressed with our team to ensure a smoother delivery process for our customers going forward. Unless pre-agreed, all deliveries are booked as a 2-person delivery. Your assistance with unloading the doors was greatly appreciated Thank you again for choosing Vufold, and we hope that you will enjoy your doors once they are fitted. Best regards, Vufold

Posted 6 months ago

“Vufold was very informative, simple to deal with and David Ross my contact person was the best. His customer service, knowledge and experience was apparent from the first contact. What can I say but ‘Thank you’”

Helpful Report

Posted 6 months ago

Hi Daniel, Thank you so much for your glowing 5-star rating of Vufold! We truly appreciate your kind words and feedback. We strive to have knowledgeable and experienced individuals like David on our team to ensure the best possible experience for our customers and thank you for not letting all our hard work and efforts go unnoticed. Once again, thank you for taking the time to leave us a review. Warmest regards, Vufold

Posted 6 months ago

“Internal Bifold Doors were good however we waited 8 weeks for delivery as they were being shipped in from Indonesia. A few days later after delivery the doors then had a £100 discount which I found quite annoying. After asking to be reimbursed the difference they said by I would have to return the doors, get a refund and then re purchase the same doors again. To me that’s a very cheeky response after spending close to a thousand pounds on doors.”

Helpful Report

Posted 6 months ago

We appreciate you taking the time to share your experience with us. While we are glad to hear that you are satisfied with your doors, we understand your disappointment about the sale that was launched after your purchase. It is common for companies to have promotions at various times, and unfortunately, it did not align with your order. We did offer you the option to repurchase the doors at the discounted price by canceling and returning your original order, but we apologize if this process did not meet your expectations. Thank you for providing us with your feedback, and please feel free to contact us if you need any further assistance. Best regards Vufold.

Posted 6 months ago

“As an engineer I appreciate quality and design and consider Vufold's Status range to offer exceptional quality, technical performance and value for money. Furthermore, their after-sales service was exceptional and on the two occasions I contacted them to query or check on a particular installation procedure, they replied promptly with a fully detailed answer and included video snips to clarify. The quality of product and communication from Vufold at all stages of the project would lead me to fully recomend Vufold to others as a quality company and I will certainly be purchasing other doors and windows from them.”

Helpful Report

Posted 6 months ago

Thank you so much for your glowing 5-star review of Vufold! We greatly appreciate your feedback and are thrilled to hear that you appreciate the quality and design of our Status range. We understand the importance of exceptional quality and technical performance, and we are delighted that our products meet your expectations. We are especially grateful that you highlighted our after-sales service. We strive to provide excellent customer support, and it makes us proud to know that we were able to promptly address your queries and provide detailed answers. Ensuring clear and effective communication at every stage of the project is something we value greatly. Thank you for recommending Vufold as a quality company and expressing your intention to purchase more doors and windows from us in the future - we look forward to working with you again 👍 Warm regards, Vufold

Posted 6 months ago

“From initial enquiry,through to delivery everything went smoothly. The 2 sets of status bifolds were delivered with no damage and on time even in a busy period for Vufold. We are extremely pleased with the quality of the product and they look fantastic now they have been installed. Would definitely recommend to anyone interested in purchasing bifold doors,thank you to everyone at vufold”

Helpful Report

Posted 7 months ago

Dear Rob, Thank you so much for your fantastic 5-star rating of Vufold! We greatly appreciate your kind words and are thrilled to hear that your experience with us from initial enquiry to delivery went smoothly. Thank you also for sharing how extremely pleased with the quality of our products you are and that they look fantastic now that they have been installed. Once again, thank you for choosing Vufold, your recommendation means a lot to us, and we are grateful for your support. Kind Regards, Vufold

Posted 6 months ago

“The doors I ordered arrived withing 3 days. Everything was in order with no marks and everything I needed for fitment. Very good service”

Helpful Report

Posted 7 months ago

Hi John, Thank you so much for taking the time to rate Vufold with 5 stars! We greatly appreciate your positive feedback, and we are pleased to hear you are happy with everything. Thank you once again for your kind words and for choosing Vufold. Best regards, Vufold

Posted 7 months ago

“Great customer service and delivery. Still waiting to fit the door but the quality of the frame and door looks very good.”

Helpful Report

Posted 7 months ago

Thank you so much for your incredible 5-star rating of Vufold! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our customer service and delivery 😊 Thank you also for sharing how pleased with the quality of the doors and frame you are. If you have any questions or need any further assistance during the fitting process, please do not hesitate to contact us. Thank you again for choosing Vufold!

Posted 7 months ago

“Excellent product. This is a return visit to Vufold. Last year we purchased two 2.7m bare oak bifolds for the front of our house. I stained them dark outside and clear varnish inside (light). We were so happy with the product, its ease of assembly and fit, plus how it glides beautifully on the top rail. A huge positive change to our old Everest Patio doors, which is an unfair comparison as they were 40khrs old! Anyway, we were so pleased that we recently bought a 2.4m bifold for the rear of the house to replace some French doors I fitted 15yrs ago. Great product, great website, great delivery. We had the same guys deliver from bifold and they remembered the previous time :)”

Helpful Report

Posted 7 months ago

Dear Adrian, Thank you so much for your glowing 5-star review of Vufold! We greatly appreciate your kind words and are thrilled to know that you are a returning customer. We are delighted to hear that you found our product to be excellent and that it has made a huge positive change to your home. Your project looks fantastic! We appreciate you sharing that you were pleased with the ease of assembly, fit, and the smooth gliding of our bifolds. Thank you also for feeding back that our website was helpful in your decision-making process, and we are glad that the delivery process went smoothly for you as well - it's a lovely touch that the drivers remembered you 😊 Thank you once again for being a loyal Vufold customer and we look forward to hopefully working with you again on any future projects. Best regards, Vufold

Posted 7 months ago

“Great product friendly staff 👍”

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Posted 7 months ago

Thank you for the 5-star rating, Andy. It's lovely to hear how pleased you are with both the product and service received 👍 Best regards Vufold

Posted 7 months ago

Vufold is rated 4.8 based on 1,877 reviews