Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,869 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 15th November 2024

Colin Ashman

Vufold 5 star review on 13th November 2024

Michael Hollingworth

Vufold 5 star review on 5th November 2024

Miriam Wilson

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent product and service”

Helpful Report

Posted 10 months ago

Hi David, Many thanks for the 5-star review! We're glad to hear you were thrilled with both the excellent product and service you received - it means a lot to us 😊 Kind regards Vufold

Posted 10 months ago

“Ordered the door online, website was easy to use . Delivery was quick and damage free . All components to install the door for were there and installed . All good quality parts.”

Helpful Report

Posted 10 months ago

Thank you so much for your 5-star rating of Vufold! We're delighted to hear that you had a smooth experience 👍 We really appreciate your feedback and are glad you are happy with your purchase. Many thanks Vufold

Posted 10 months ago

“No response since August, it's now December. Locksmith came to repair lock (at my expense) no comment from Vufold as to whether it was a defect with the door. (Door design does not allow for vertical adjustment -so it is a design flaw). No sharing of said report.”

Helpful Report

Posted 10 months ago

Dear Andi, Many thanks for bringing this to our attention, and we are sorry to hear of the issues. Having checked our records, we can see that we did make several attempts to contact you to book in a locksmith visit date, however, you later confirmed you were away during that period. A locksmith call out date was later agreed and completed at the end of September. The report was received by us in October, and it confirmed that the lock had failed due to incorrect alignment of the doors. When lifting the handle to activate the multi-locking points, they were not locating correctly, which in turn caused the lock to fail. The report confirmed that this had been explained to you and you had counter signed the report to acknowledge the engineers’ findings. We do sincerely apologise that you have not received any further communication following the visit, upon our receipt of the engineer’s report, you should have been contacted immediately to re confirm what had been previously discussed, and we are sorry that this did not happen. This was a breakdown in communication from our side and has been internally addressed. We can confirm that the Ultra Bi-fold doors you purchased are fully adjustable, both horizontally and vertically, using the top and bottom pivot and carrier hinges. This is detailed in the assembly instructions and homeowner’s manual previously provided. The engineers report also confirmed the doors needed some slight adjustment. Whilst checking our records, back in September 2019, we can also see that we had a conversation with you where you reported that you were experiencing operational issues. At the time it was our understanding that you had not installed the top track correctly. We provided some advice on how to rectify this, however, we did not hear back from you regarding this. This may have also been contributing to the problems you are / were experiencing regarding the misaligned lock. We will email you a copy of the instructions on how to adjust your doors and we are more than happy to provide further advice if you are still experiencing any operational issues. Please accept our apologies again for the lack of communication from our side following the visit and please also accept our apologies for any inconvenience caused. Kind regards Vufold

Posted 10 months ago

“Supply was great and so was installation”

Helpful Report

Posted 10 months ago

Thank you so much for your review Ryan! We're so pleased to hear that you had a great experience, and we appreciate your kind words. Many thanks Vufold

Posted 10 months ago

“Excellent product and great service”

Helpful Report

Posted 10 months ago

Hi David, Thank you so much for your 5-star rating of Vufold! We're thrilled that you had an overall excellent product and great service experience with us. Kind regards Vufold

Posted 10 months ago

“From start to finish, Vufold were able to provide the support required, the ensured the size was correct and we're professional throughout. If you need a new front door at a reasonable price then look no further than VUFOLD.”

Vufold 5 star review on 22nd December 2023

Helpful Report

Posted 10 months ago

Thank you so much for your 5-star rating of Vufold, Martin! We are delighted to hear that we were able to provide the necessary support for you. We understand that an inaccurate size could cause a lot of problems, so we are glad to be able to ensure it was correct. At Vufold, we believe in providing a friendly and professional service, and thank you for not letting this go unnoticed. Thanks again for your kind words and recommendation Martin 😊 Best regards Vufold

Posted 10 months ago

“Very efficient service thank you”

Helpful Report

Posted 10 months ago

Hi Alan, Thank you for sharing how pleased you are with the service received 😊 Kind regards Vufold

Posted 10 months ago

“Professional service and very friendly and helpful from the salesman”

Helpful Report

Posted 11 months ago

Thank you so much Giuseppe for the 5 star rating of Vufold! We are thrilled to hear that our professional service and friendly and helpful team made your experience that much better. We truly appreciate your kind words and thank you for choosing Vufold! Best regards Vufold

Posted 11 months ago

“Very impressed with the quality and service first time using your products but it won't be the last and will recommend your products to my customers”

Helpful Report

Posted 11 months ago

Thanks so much, Iain, for your 5-star rating of Vufold! We're very glad to hear you're impressed with both our quality and service. It's always a pleasure to have new customers, and we'll be sure to look out for any future referrals to your customers. Thanks again! Kind regards Vufold

Posted 11 months ago

“Vufold is one of those rare companies that excels in both quality of product and customer service, while still offering competitive prices. We recieved two external bifolds and they were able to be installed with ease, as advertised. We had one intermediate handle that was slightly damaged and customer service sent a replacement out next day delivery, allowing us to finish the project on time. We went for the grey framed status line offering us a cill-less threshold, making for a great inside to outside space and some great thin profile frames. Great doors! Great people!”

Helpful Report

Posted 11 months ago

Thank you so much for your 5-star rating! We are glad to hear that you were able to install the bifolds with ease and were satisfied with our customer service when it came to replacing the damaged handle. It's comments like yours that reassures us that all our hard work and efforts are well worthwhile and thank you so much for not letting this go unnoticed: 'Vufold is one of those rare companies that excels in both quality of product and customer service' - that is fantastic to hear 😊 Thank you also for sharing how the Status slim frames and cill-less threshold gives you the final finish you were looking for. Kind regards Vufold

Posted 11 months ago

“Lovely quality”

Helpful Report

Posted 11 months ago

Many thanks Sara - we appreciate your kind comments 😊

Posted 11 months ago

“Great service , quick and reliable”

Helpful Report

Posted 11 months ago

Many thanks for sharing how pleased with the service you are Dawn and we really appreciate the 5 out of 5-star rating 😊 Kind regards Vufold

Posted 11 months ago

“The doors are great and we are very pleased with them. They look stylish and are easy to use and keep the open plan nature as well as being able to close the room to make it cosy. The best aspect was the customer service. The frame arrived and was damaged which was unfortunate, but I called the help desk, who were very friendly and apologetic and they resolved the issue by sending a replacement. We were not fitting it for a couple of weeks but I was keen to get the replacement as soon as possible - it arrived the next day!”

Helpful Report

Posted 1 year ago

Hi Dave, Many thanks for your kind review; we are delighted to hear how happy you are with your doors and that they have had the impact that you wanted to achieve 😊 Unfortunately from time to time we can get things wrong. Our guidance for delivery, checking items and installation are not there as a get out clause but to protect our customers in the event something does go wrong. All our guidance had been clearly followed by yourself which meant determining the cause of the issue was much more straightforward and allowed for a speedy resolution. We are really sorry that you did experience an issue, and we appreciate you sharing how pleased with our service and resolution you are. Many thanks again Dave for your kind feedback and understanding. Best regards Vufold

Posted 11 months ago

“Great service, so fast it was unbelievable 😀”

Helpful Report

Posted 1 year ago

Hi Matthew, Many thanks for the 5-star rating - great to hear you are happy with the service 😊 Kind regards Vufold

Posted 11 months ago

“Got a 3 door top hung series of doors for internal use and I'm very impressed with them. I was debating a similar system with another company whose price was roughly half the Vufold price. What put me off was the mechanics of the top system looked pretty flimsy so went for the Vufold. This was a great decision. I'm now sat in the kitchen looking at them and feeling pretty proud of myself for fitting them. The finish is very good, the doors are nice and heavy and look superb. Didn't follow the paper instructions too much, instead followed the fitting on Youtube.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for your review - we really appreciate you sharing how impressed you are with your Vufold internal bifold doors 👍 We are grateful to you for highlighting the Vufold difference and sharing you made the right decision. If any potential customers are just focussing on price, there will always be cheaper alternatives on the market. However, we pride ourselves on all the hard work, effort and detail we put into our products and service to give our customers the best value for money and overall experience. Kind regards Vufold

Posted 1 year ago

“The whole process from ordering to delivery was very easy. The quality of the doors is excellent. The delivery drivers were exceptionally helpful and the after-service was great as well I forgot to order an item and it was delivered within two days 👍 They are exactly what we wanted and look great.”

Vufold 5 star review on 11th November 2023

Helpful Report

Posted 1 year ago

Hi Martin, Many thanks for your review - your kind feedback on both the quality of product and service received is very much appreciated 😊 Best regards Vufold

Posted 1 year ago

“Good product, lovely finish, well packed and good to work with.”

Helpful Report

Posted 1 year ago

Thank you for the great review Glen - pleased to hear you are happy with everything 👍 Many thanks Vufold

Posted 1 year ago

“Well made product. All fixings pre bored. Online and phone ordering are easy to use. Good friendly advice.”

Helpful Report

Posted 1 year ago

Hi Graeme, Thank you so much for sharing how pleased with everything you are - lovely to hear 😊 Best regards Vufold

Posted 1 year ago

“Customer service fantastic, delivery spot on!”

Helpful Report

Posted 1 year ago

Thank you for the 5-star review - we are delighted to hear how pleased with the service you are 👍

Posted 1 year ago

“I did a goggle search for internal bifolds and VUFOLD came up. I really liked what i saw. The Arch way i had was 1.5m so i wanted a bifold to fit i did call and spoke to a lovely man who was really helpful. I placed my order and had the order delayed for a couple of weeks till i was ready for them. Great service”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you so much for your review - we really appreciate your kind comments, and thank you for the 5 out of 5 star rating. Kind regards Vufold

Posted 1 year ago

Vufold is rated 4.8 based on 1,869 reviews