Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,884 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 4th February 2025

Daniel Carrigan

Vufold 5 star review on 23rd January 2025

John Grant

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good door and good costumer service”

Helpful Report

Posted 11 months ago

Dear Rudian, Thank you so much for taking the time to give Vufold a 5-star rating! We are thrilled to hear that you had a positive experience with our doors and service. Thank you once again for being a valued customer and for choosing Vufold. Best regards, Vufold

Posted 11 months ago

“Excellent product and service from Vufold.”

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Posted 11 months ago

Thank you for taking the time to rate Vufold with 5 stars. We truly appreciate your support and are thrilled to hear that you had an excellent experience with our product and service. Best regards Vufold

Posted 11 months ago

“I checked other suppliers of the product and also had contacted the manufacturers. I had previously noted Vu-fold website and was impressed by the very clear video and information. On checking prices Vufold was significantly better value. I made an equiry about handles and the response was almost immediate, plus information about a sale giving a further 10% off. A win win. Ordering on a Monday it was delivered early Wednesday morning. Less than a week after ordering doors are installed. Very pleased.”

Vufold 5 star review on 12th February 2024

Helpful Report

Posted 11 months ago

Dear Justin, Thank you so much for giving Vufold a 5-star rating! We greatly appreciate your positive feedback and are thrilled that you had such a fantastic experience with us. We are delighted to hear that you found our website video and information to be clear and impressive. Thank you also for highlighting that our prices offered better value than other suppliers and that our response to your enquiry was prompt. We do value your time and aim to always provide a seamless and efficient service. Many thanks Vufold

Posted 11 months ago

“Good service, quick delivery and quality product.”

Vufold 5 star review on 10th February 2024

Helpful Report

Posted 1 year ago

Thank you so much Mark for taking the time to give Vufold a 5-star rating! We sincerely appreciate your feedback and are thrilled to hear that you had a positive experience with us. Your installation looks fantastic! 'Good service, quick delivery, and quality product' are the pillars of what we strive for. We are delighted that we were able to meet your expectations 😊 Many thanks Vufold

Posted 11 months ago

“Great service and delivery. Lovely driver/deliverer”

Helpful Report

Posted 1 year ago

Dear Kevin, Thank you so much for taking the time to give us a 5-star rating! We are thrilled to hear that you had a positive experience with our service and delivery. We also wanted to express our gratitude for your kind words about our driver. We strive to provide not only great products but also exceptional customer service, and your feedback is greatly appreciated. Thank you once again for choosing Vufold and for your wonderful review! Best regards, Vufold

Posted 11 months ago

“We are just about to fit the doors to the house but we have had two previous sets of doors from you, and I am so happy with them all. They were beautifully made doors and easy to fit, so am really pleased. I have already recommended your company to a friend.”

Helpful Report

Posted 1 year ago

Dear Beth, Thank you so much for your outstanding 5-star rating of Vufold! We truly appreciate your kind words and your loyalty as a valued customer. It brings us great joy to know that you have had two previous sets of doors from us, and that you are extremely satisfied with their quality and ease of installation. We are grateful for your recommendation of our company to your friend. Positive word-of-mouth from satisfied customers like yourself means the world to us. We are delighted to have been given the opportunity to work with you again 😊 Warm regards, Vufold

Posted 11 months ago

“Product very good service very good the only down fall are the instructions if you’re fitting it yourself it doesn’t tell you where to put the seals on when to put them in. We’ve got our doors in and we are struggling to fit the brush across the top without damaging it Otherwise all in all very good I’m very pleased with them”

Helpful Report

Posted 1 year ago

Hi Adrian, Many thanks for your 4-star rating! We are pleased to hear you are happy with the product and service 😊 Sorry to hear you experienced an issue fitting the brush seal; however, we are a little confused by your comments. On page 4 of the assembly instructions, section 2, we advise to fit the brush seal into the frame head before fixing the frame into the opening, and also provide a diagram. If you are still struggling, please do not hesitate to contact a member of our customer service team who will be able to assist you further. Thank you once again for your review, and we are delighted to hear how pleased overall you are. Best regards, Vufold

Posted 11 months ago

“I thought I had already done this!”

Helpful Report

Posted 1 year ago

Hi John, Many thanks for your 5-star rating. Having checked our records, you did previously leave us a 5-star product review and thank you for this, however, we do also collect company reviews regarding our web site, order process and overall service received. We appreciate your time taken in sharing your feedback. Best regards Vufold

Posted 11 months ago

“Excellent customer service”

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Posted 1 year ago

Hi Andy, Thank you for your review! Great to hear you are happy with the service 👍 Many thanks Vufold

Posted 11 months ago

“Lads were brill. No complaints at all. Will use again”

Helpful Report

Posted 1 year ago

Dear Jason, Thank you so much for your 5-star rating! We take pride in delivering a seamless and satisfying experience to our customers, and it's fantastic to know that we met your needs. We look forward to hopefully working with you again soon 😊 Best regards, Vufold

Posted 1 year ago

“Great communication from Shane.As initially out of stock.But when in dispatched quickly and efficiently.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating Paul! We greatly appreciate your feedback and are delighted to hear that you had a positive experience with us. We would also like to extend our gratitude for mentioning the excellent communication from Shane. We understand that it can be frustrating when a product is initially out of stock, but we always strive to keep our customers informed and make the process as smooth as possible. Glad to hear that your order was dispatched quickly and efficiently! Once again, thank you for your kind words and for choosing Vufold. Best regards, Vufold

Posted 1 year ago

“Very professional they contacted us to suggest a different frame as they thought we lived with 800 m of the sea Not many companies would even both to check location Well done Vigold would definitely recommend”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Vufold! We truly appreciate your support and recommendation. We take great pride in providing top-notch service, and it's wonderful to know that our professionalism and attention to detail, like reaching out to suggest a different frame due to your proximity to the sea, didn't go unnoticed. Your satisfaction is our utmost priority, and we're thrilled to have exceeded your expectations. Should you require anything else in the future, please don't hesitate to reach out. Thank you once again for choosing Vufold!

Posted 1 year ago

“Easy to deal with. No pressure when looking at options. Full after sales support. High quality product”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate Vufold with a 5-star review! We truly appreciate your kind words and are delighted to hear that you found our team easy to deal with, without any pressure when exploring the available options. Knowing that you also received full after sales support is incredibly rewarding. We strive to provide high quality products, and your feedback reassures us that we are on the right track. If there is anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for choosing Vufold! Best regards, Vufold

Posted 1 year ago

“Extremely happy with the quality and after sales help, especially when my order had suffered transportation damage, issue was resolved in a timely manner.”

Helpful Report

Posted 1 year ago

Dear Anthony, Thank you so much for giving Vufold a 5 out of 5-star rating and are glad to hear that you are extremely happy with the quality of our products. We also appreciate your kind words about our after-sales help . We are sorry that you did experience a problem; we are committed to providing excellent customer service and resolving an issue in a timely manner is always our priority - thank you for not letting this go unnoticed. Once again, thank you for choosing Vufold. Best regards, Vufold

Posted 1 year ago

“We ordered some Doors for an extension which we then redesigned and no longer needed. We cancelled in the 14 days and returned, but the doors looked really good and the service has been fantastic even though we were returning the doors, especially from James who's made everything straight forward always always returned message promptly. Thanks”

Helpful Report

Posted 1 year ago

Dear Matt, Thank you so much for giving Vufold a 5-star rating! We really appreciate your feedback and we're glad to know that even though you had to cancel and return the doors due to a redesign, you still found them to be of excellent quality. It's also wonderful to hear that our service, particularly from James, was exceptional and made the process straightforward for you. We'll be sure to pass on your kind words to him. Once again, thank you for choosing Vufold. We hope to have the opportunity to assist you again in the future. Best regards, Vufold

Posted 1 year ago

“excellent product and service”

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Posted 1 year ago

Hi David, Many thanks for the 5-star review! We're glad to hear you were thrilled with both the excellent product and service you received - it means a lot to us 😊 Kind regards Vufold

Posted 1 year ago

“Ordered the door online, website was easy to use . Delivery was quick and damage free . All components to install the door for were there and installed . All good quality parts.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Vufold! We're delighted to hear that you had a smooth experience 👍 We really appreciate your feedback and are glad you are happy with your purchase. Many thanks Vufold

Posted 1 year ago

“No response since August, it's now December. Locksmith came to repair lock (at my expense) no comment from Vufold as to whether it was a defect with the door. (Door design does not allow for vertical adjustment -so it is a design flaw). No sharing of said report.”

Helpful Report

Posted 1 year ago

Dear Andi, Many thanks for bringing this to our attention, and we are sorry to hear of the issues. Having checked our records, we can see that we did make several attempts to contact you to book in a locksmith visit date, however, you later confirmed you were away during that period. A locksmith call out date was later agreed and completed at the end of September. The report was received by us in October, and it confirmed that the lock had failed due to incorrect alignment of the doors. When lifting the handle to activate the multi-locking points, they were not locating correctly, which in turn caused the lock to fail. The report confirmed that this had been explained to you and you had counter signed the report to acknowledge the engineers’ findings. We do sincerely apologise that you have not received any further communication following the visit, upon our receipt of the engineer’s report, you should have been contacted immediately to re confirm what had been previously discussed, and we are sorry that this did not happen. This was a breakdown in communication from our side and has been internally addressed. We can confirm that the Ultra Bi-fold doors you purchased are fully adjustable, both horizontally and vertically, using the top and bottom pivot and carrier hinges. This is detailed in the assembly instructions and homeowner’s manual previously provided. The engineers report also confirmed the doors needed some slight adjustment. Whilst checking our records, back in September 2019, we can also see that we had a conversation with you where you reported that you were experiencing operational issues. At the time it was our understanding that you had not installed the top track correctly. We provided some advice on how to rectify this, however, we did not hear back from you regarding this. This may have also been contributing to the problems you are / were experiencing regarding the misaligned lock. We will email you a copy of the instructions on how to adjust your doors and we are more than happy to provide further advice if you are still experiencing any operational issues. Please accept our apologies again for the lack of communication from our side following the visit and please also accept our apologies for any inconvenience caused. Kind regards Vufold

Posted 1 year ago

“Supply was great and so was installation”

Helpful Report

Posted 1 year ago

Thank you so much for your review Ryan! We're so pleased to hear that you had a great experience, and we appreciate your kind words. Many thanks Vufold

Posted 1 year ago

“Excellent product and great service”

Helpful Report

Posted 1 year ago

Hi David, Thank you so much for your 5-star rating of Vufold! We're thrilled that you had an overall excellent product and great service experience with us. Kind regards Vufold

Posted 1 year ago

Vufold is rated 4.8 based on 1,884 reviews