Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,869 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 15th November 2024

Colin Ashman

Vufold 5 star review on 13th November 2024

Michael Hollingworth

Vufold 5 star review on 5th November 2024

Miriam Wilson

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, well made & looks great. The joiner said it was straightforward & easy to fit & ours was the 2.7m internal Edge bi-fold”

Helpful Report

Posted 2 years ago

Dear Alistair, Thank you for the great feedback. We are pleased to hear you are happy with your purchase and thank you for sharing how easy your joiner found the installation. Kind regards Vufold

Posted 2 years ago

“Vufold, do supply good products. Bi-fold doors are great but I was not a big fan of the Aluminium Window fixings which are a little odd and make finishing the walls/plasterboard a bit more of a challenge. The Largest challenge I had was with the Aftersales team who had a supply issue with the items informed me that the build was delayed, and thus they delayed the build for weeks (which included my workforce suddenly not working as we were not in a position to move on to the next job). They also said the items ordered were contracted in even though the windows where not a custom build and just straight off the website. So we could not even cancel the order and move on. This was not made obvious at the beginning. I have not used Vufold again and use the alternative door and window suppliers as the lady who handled the after-sale was incredibly rude and at times I felt she was lying to me to keep the sale!”

Helpful Report

Posted 2 years ago

Dear Mr Nicholls, We are so sorry that you were affected by our supply-chain issues and for any inconvenience that this may have caused you and your team. We are also incredibly disappointed that you are unhappy with the service you received from our aftersales team and felt the need to submit a negative review. The fixed light windows you purchased are supplied pre-glazed, therefore it is not possible to direct fix through the frame into the wall. The fixing straps supplied are industry standard and are designed to be plaster boarded over. We take our customer service very seriously and pride ourselves in the positive feedback we regularly receive from our customers. To fully understand your dissatisfaction, we have gone through all email correspondence and listened back through our telephone conversations with you and we are confused as to why you felt our representative was ‘incredibly rude’ and also why you believed that she was lying to you. On scrutinizing the calls and emails we can confirm that our correspondence was courteous and polite and did not offer you any false or misleading information. We were clear on the lead times, informed you at the earliest opportunity of any delay and were apologetic about the unforeseen delay of the second part of your order. We would never knowingly take an order from a customer where we could not keep to the agreed times, hence providing realistic timescales for production and delivery. Unfortunately, as we have experienced here, this falls out of our hands when there is a problem with the upper supply chain. You mention that your build was delayed for weeks, however, despite the delay in us receiving the glass, this only incurred a delay of 4 working days past the estimated delivery window. You were notified of the late delivery of this element of your order at the earliest point possible and all other items were delivered separately to you within the pre-agreed time scale. It appears that the frustration lies in you not being able to cancel the second part of your order, however, as listed clearly on our website, bespoke orders cannot be cancelled once placed and the manufacture is underway. These terms are in place as all our items that are made to order, regardless of them being sizes stated on our website. We appreciate that you were working to a specific time scale, and again apologise for any problems this may have caused you. You mentioned that you were happy with the quality of our products and hope that you will reconsider shopping with us again in the future. Many thanks, Vufold

Posted 2 years ago

“Well packed ;arrived on date promised”

Helpful Report

Posted 2 years ago

Many thanks for the review Best regards Vufold

Posted 2 years ago

“Good product at a good price that's relatively easy to install.”

Helpful Report

Posted 2 years ago

Hi Jeremy, We are pleased to hear you are happy with your purchase and thank you for sharing how easy you found the installation. Many thanks Vufold

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

Thanks for the review Tim - pleased to hear you were happy with the service. Many thanks Vufold

Posted 2 years ago

“We ordered a window in error but was unable to send it back. We obviously missed this when we purchased. The window was made bespoke but is a standard size so surprised it couldn't have been returned and resold. Apart from that everything was good.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear of the error. As you quite rightly say, we were unable to accept the return due to the window being a bespoke order. We do try to make this as clear as possible on our website listings and as detailed in the terms of the sale. We are disappointed to only receive a 1-star review based on you saying everything else was good, however, we are also sorry to hear of your disappointment. Many thanks Vufold

Posted 2 years ago

“Excellent service, product and instructions for use in garden room. Highly recommended.”

Helpful Report

Posted 2 years ago

Hi James, Many thanks for the kind review and we really appreciate the recommendation. Your installation looks great, and we would also appreciate you kindly sharing further images once your project is completed. If the images are uploaded to our photo gallery we will arrange for a payment of £50 to be sent to you; we look forward to hopefully hearing further from you. Best regards Vufold

Posted 2 years ago

“firstly sorry for the delay in reviewing your extremely exceptional Bi-Fold Doors, due to the poor weather which delayed the installation.I would recommend these doors for the following :- 1, quality of the product 2, quality of materials used 3, good clear instructions 4, straight forward installation 5, easy and light operation Opening & Closing”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you for the great feedback - we are delighted to receive such a fantastic detailed recommendation. It is very pleasing to hear that all our hard work and efforts have not gone unnoticed, and most importantly, that you are happy with all aspects of your purchase. Best regards Vufold

Posted 2 years ago

“Very pleased with the service nice to talk to on the phone”

Helpful Report

Posted 2 years ago

Hi David, Many thanks for your kind review, and your installation looks fantastic. Best regards Vufold

Posted 2 years ago

“Brilliant quality doors. No problem with fitting. Kept in touch about supply chain issues. Value for money”

Helpful Report

Posted 2 years ago

Thank you for sharing how happy you are with your purchase Best regards Vufold

Posted 2 years ago

“Great product, fast delivery, easy to install.”

Helpful Report

Posted 2 years ago

Thanks for the fantastic feedback - very pleased to hear how happy you are with your purchase. Many thanks Vufold

Posted 2 years ago

“Very friendly and prompt service. Very helpful”

Helpful Report

Posted 2 years ago

Many thanks for the great review John - pleased to hear you are happy with the service received. Kind regards Vufold

Posted 2 years ago

“Excellent product, great service, faultless delivery and good value for money - well made product! A+++”

Helpful Report

Posted 2 years ago

Hi William, Thank you for sharing how pleased you are with both the product and service received – great to hear! Many thanks Vufold

Posted 2 years ago

“We chose these doors because of their quality over other manufacturers and we have not been disappointed. The bifold are well made and engineered, with quality fitments. The fitting instructions were excellent and easy to follow. Particularly impressed that their quality control picked up that a slightly incorrect latch fitment had been supplied with our original order (not something we had noticed) and a replacement was sent out to us, despite not even requesting it. Top marks to the Quality Control department. We would recommend this company and their internal bifold doors without hesitation.”

Helpful Report

Posted 2 years ago

Many thanks for your great feedback and we are delighted to hear how impressed you are overall. Thank you also for your kind words regarding our quality control. Whilst the issue should not have occurred, we do appreciate you highlighting how well this was handled for you. A member of our warehouse team noticed our latch supplier had put the incorrect size inside the box, this was immediately flagged to our aftercare team who began contacting a small number of affected customers to inform them of the error and arranged for the relevant replacements to be sent. We really appreciate you recommending both Vufold as a company and for our products. Kind regards Vufold

Posted 2 years ago

“The sales , purchase and delivery were all excellent. However when we unpacked on of our 6 doors there was damage on the bottom edge . I sent pictures and explained they had been stored flat in an unused room . Your response was as the door had not been unpacked within 72hrs and you couldn’t be certain how the damage occurred ( I read that as you were accusing me of the damage) you would only replace if the door was paid for . I have run a successful building company for 30 yrs and while these doors were for my own home I was looking to recommend them on future projects . Not anymore. You supplied a damaged product and sidestepped replacement. I hope you feel your £200 saving is worth all the potential lost business and good will”

Helpful Report

Posted 2 years ago

Dear Keith, We are sorry that your experience has led you to leave this review along with a previous one submitted via another review’s platform. We do appreciate the positive feedback regarding the sales process, the product itself and delivery, however we are sorry to hear of your disappointment relating to the issue reported. As previously discussed, and as the door had been in your possession for three weeks before you got in touch with us, there is no way of knowing where the damage occurred, and this falls outside of the guidelines issued to you on and after placing your order. We are not accusing you of personally causing the damage and we are sorry if we have not come across as intended. Had you been able to provide us with any pictures of damaged packaging that would indicate that the door had been damaged in transit, of course we would have been able to resolve the issue right away. When taking deliveries, it is always advisable to thoroughly check for any damage straight away so that immediate action can be taken to rectify any problems. Once the goods have been in a customer’s possession for a period of time it becomes very difficult to ascertain when and how any damage may have occurred. Once again, we are sorry that we could not resolve this issue for you due to the delayed communication of the complaint. Should you still wish to take us up on the offer of a replacement door, please do not hesitate to get in touch. Many thanks, Vufold

Posted 2 years ago

“The doors we received are just what we hoped for. They have made our sitting room / conservatory just right and we wish we had managed to do this sooner. The fitters did a great job too. We are really pleased. Good quality. The blinds however are a different matter. Very expensive for what they are, and not strong in their design. The whole thing relies on a tiny bit of string and a tiny grommet holding it together in a tiny dried home. It's very weak. We followed the instructions exactly, but the string of one of the 3 blinds would keep popping out due to the fragility of the string, hole and grommet combination. We asked Vufold to help by replacing the one which kept popping out as it couldn't stay in place, but they decided it was somehow our fault despite us following the instructions to the mm and all details correctly. We have had to use glue to try and keep it in place for now. Fingers crossed it works.... quute worrying though. They do look perfectly ok otherwise, just weak.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are delighted to hear the doors meet your expectations and that you have achieved what you set out to do - thank you for sharing how pleased you are. We are however sorry to hear you experienced an issue with one of the blinds. We have been supplying the blinds for several years now and have many customers happy with both the durability and quality of them, so we are sure this should be a simple fix. Replacing the blind would not resolve the issue you have reported and please accept our apologies if we have come across in any way other than trying to assist you. The cord needs to be tied off in a knot that cannot be pulled back through the hole, if the cord does not stay in position, the knot needs to be made bigger and the blinds checked to make sure they have not been over tensioned – if the knot is made thick enough then the cord will stay located in the correct position. If you require any further assistance, please do not hesitate to contact a member of our aftercare team and they will be more than willing to help you. We are pleased to hear you are generally happy overall and thank you very much for the 5 out of 5-star rating. Many thanks Vufold

Posted 2 years ago

“Great product really sturdy construction prompt delivery and looks fantastic”

Helpful Report

Posted 2 years ago

Hi Paul, Many thanks for taking the time to submit your kind review – great to hear how happy you are with everything. Kind regards Vufold

Posted 2 years ago

“Great doors, the mechanism of the doors was great and the joiner was pleasantly surprised and even ordered these for his other jobs. I ordered the doors and two days later they had a sale on. I contacted the company and they were able to offer me the sale price of the doors I ordered as they had not been delivered yet.”

Helpful Report

Posted 2 years ago

Thanks for the great feedback Pritesh - pleased to hear you are happy with your purchase and that your joiner was also impressed. Many thanks Vufold

Posted 2 years ago

“Very prompt delivery and very well packaged. The carpenter was very impressed with the quality and instructions.”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you for the great feedback, and thank you for sharing how impressed your carpenter was with both the quality and the assembly instructions provided. Many thanks Vufold

Posted 2 years ago

“Excellent quality product and great service from ordering through to delivery and after”

Helpful Report

Posted 2 years ago

Hi Doreen, Thank you for your review - very pleased to hear you are happy with your purchase and the service received. Kind regards Vufold

Posted 2 years ago

Vufold is rated 4.8 based on 1,869 reviews