Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,869 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 15th November 2024

Colin Ashman

Vufold 5 star review on 13th November 2024

Michael Hollingworth

Vufold 5 star review on 5th November 2024

Miriam Wilson

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installers have just completed fitting the Bi-Fold doors and my wife and I are delighted with the result. The product quality was superb and fitting instructions were most comprehensive which made the installation so much easier. The internal partition provides us with a much cosier living room which we will enjoy during the winter months. Your Sales and Customer Support staff should be complimented on their knowledge and friendly attitude and I am delighted that I picked your product. Many thanks, Don McQuin”

Helpful Report

Posted 1 year ago

Hi Don, Thank you so much for sparing the time to leave your kind feedback. It's lovely to hear how delighted you are with the end result and thank you for sharing how all the extra detail that goes into both our products and service has not gone unnoticed. It's been a pleasure working with you Don and we hope you get many happy years of use from your Vufold doors. Kind regards Vufold

Posted 1 year ago

“Very helpful and arrived 2 days later”

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Posted 1 year ago

Many thanks for the review June. Best regards Vufold

Posted 1 year ago

“Easy to order, great with delivery options and being in touch, doors fitted look great”

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Posted 1 year ago

Hi Rachael, Many thanks for the 5-star review - pleased to hear you are happy with everything. Kind regards Vufold

Posted 1 year ago

“We were referred to Vufold by a 3rd party. Shane was super helpful with our queries regarding the Inspire Internal Bifold Door and subsequent order etc. Helpful that delivery can be delayed by a few weeks. Looking forward to our builders installing the item.”

Helpful Report

Posted 1 year ago

Thank you for the 5-star rating based on the service you received, and we would love to hear further from you once you have installed your doors. Many thanks Vufold

Posted 1 year ago

“Great product supported by knowledgeable and helpful staff”

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Posted 1 year ago

Dear Thomas, Many thanks for your kind feedback - very pleased to hear you are happy with both the product and service received. Best regards Vufold

Posted 1 year ago

“Exactly as described. our fitters were very impressed with the quality. Delivered on their own van so no outsourced carrier issues.”

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Posted 1 year ago

Hi Etienne, Thank you for your kind feedback and thank you for sharing how impressed your fitters were - great to hear! Kind regards Vufold

Posted 1 year ago

“Excellent value for money and superfast delivery”

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Posted 1 year ago

Hi George, Thank you for the 5-star rating - pleased to hear you are happy with your purchase, and your installation looks really good! Many thanks Vufold

Posted 1 year ago

“5 star service. We just received the delivery today. Haven't fit the doors yet but up till now everything was excellent. Very helpful Mr. Josh, whilst I was placing the order. Thanks”

Helpful Report

Posted 1 year ago

Hi Zameer, Many thanks for the 5-star rating, and thank you for sharing how pleased you are with the service you received, particularly from Josh. We would love to hear further from you once you have installed your doors. Kind regards Vufold

Posted 1 year ago

“I phoned them as I was unsure about the door opening on the Inspire range. The young man was very patient with me as I just didn’t get it to start with but then it suddenly clicked and it became clear. Thank you.”

Helpful Report

Posted 1 year ago

Hi Steven, Thank you for your kind review - glad we were able to assist you. Many thanks Vufold

Posted 1 year ago

“My five star rating is based on my experience of Vufold so far. I have yet to erect the doors which looks as though it is going to be quite a challenge. Martin Shane could not have been of greater assistance. He answered all my queries by return and really helpfully. I have not had to use the returns process”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your kind 5-star review based on the service you have received so far. Please be sure to watch our installation video and familiarise yourself with the assembly instructions beforehand. You should have no issues installing the doors, however we do have a very knowledgeable team on hand to help you through the process. We would love to hear further from you once you have installed your doors. Many thanks Vufold

Posted 1 year ago

“Splintered wood, doors not straight and low quality product.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention and we are sorry to hear of your disappointment. Our customer satisfaction is very important to us and whilst we try to get everything right first time, errors can occur. You were issued a 15 year guarantee with your order and this is the reason we have a designated aftercare team on hand to resolve any queries or issues for you. Your order was delivered 2 months ago and we cannot see any previous communication from you raising any concerns. I will arrange for a member of the team to contact you and please accept our apologies for any inconvenience caused. Kind regards Vufold Update: Hi, we have tried to contact you several times so we can investigate the issue and offer a resolution. If you would like some assistance, please let us know (aftercare@vufold.co.uk or 01625 442 899.) Kind regards Vufold

Posted 1 year ago

“Quality products fitted like a dream”

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Posted 1 year ago

Thank you for the kind feedback Stan - great to hear! Many thanks Vufold

Posted 1 year ago

“Fabulous service from beginning to end. I ordered a bifold door which was a pre-made size on Tuesday at 4pm and the door was delivered before 12 noon on Thursday (to Scotland). Everyone I spoke to was very professional and great contact throughout . Courier contacted me to say that day it would be then I got an email saying what times window delivery would be and on the day the driver called to say when he would be there. Doors are stunning . Really delighted with everything. Thank you.”

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Posted 1 year ago

Thank you so much for your kind review. 'Fabulous service' and 'Doors are stunning' wow, that is fantastic feedback and lovely to hear! Many thanks Vufold

Posted 1 year ago

“Great service very happy would recommend Vufold to anyone”

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Posted 1 year ago

Many thanks for the 5-star review Alison - pleased to hear you are happy with the service! Kind regards Vufold

Posted 1 year ago

“The communication from the beginning was excellent. Vufold replied quickly to my enquires regarding sizing. The delivery was fast and the product was of high quality. Our son who is a joiner helped my husband to fit the door, it would have been very difficult for my husband to fit without someone with joinery skills. My husband is a decent DIY person. The doors look fantastic!”

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Posted 1 year ago

Hi Bernadette, Thank you for leaving such a great review, we are delighted to hear how pleased you are with both the product and service received. We can see why you are pleased with the end result - your project does look fantastic! Best regards Vufold

Posted 1 year ago

“Excellent communications throughout. Order delivered on time in good condition. A pleasure to deal with this company,and a good value product. Recommended.”

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Posted 1 year ago

Many thanks for the fantastic feedback Geoff - delighted to hear how pleased you are! Kind regards Vufold

Posted 1 year ago

“Inferior product and aftercare service. Vufold expects you to clean excess paint on the glass and repaint the have missed!”

Helpful Report

Posted 1 year ago

Dear Andrew, We are sorry to hear of your disappointment, and that this has led you to leave a 1 – star review on here and on another review’s platform. We do completely agree that you should not have experienced an issue, however we are also disappointed to only receive a 1 out of 5 star rating based on the situation. You initially reported damage to a door that we had no way of knowing how this occurred since leaving us to then being fully installed, hence we refuted your claim and that is why we provided advice on the paint works required. After reviewing the latest images you kindly provided, we do accept that 1 of the 5 door panels had been supplied to you in a condition that did not meet our usual high standards and it should not have passed through our quality control checks, for this we are sincerely sorry, and this has been addressed with our production team. Although the same single door should not have arrived with paint marks on the edge of the glass, as we should have done a better job in protecting the glass during the spraying process, rather than telling you to, we simply requested that you see if you can try to remove it from the glass. As you had fully installed the doors, we thought this a much easier process for you than having to uninstall the door and then re-install a replacement door if the paint could be easily wiped off. After reviewing some of our previous communication, we should have been clearer in our explanation to you at the time. The reason we initially handled your query the way we did and despite our best efforts to request you check all the items within a reasonable timeframe and before arranging the installation, was because you reported the issues to us 17 days after delivery and after the product had been fully installed. We can confirm the internal bifold doors you were supplied are a fully finished door set, and we are sorry that we did not meet your expectations regarding accepting liability for the damage. We were surprised to receive your review as we were still in contact with you and were trying to obtain clearer images of the issue from you. Since receipt of the images, and despite the damage, we have agreed to replace this door for you. We are sorry for the initial issue and we hope that once your replacement door arrives and has been swapped over, you get many happy years of use from your Vufold doors. Many thanks Vufold

Posted 1 year ago

“Very impressed with the products and the staff. I would highly recommend buying from them”

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Posted 1 year ago

Thanks for the feedback Martin - great to hear how impressed you are, and thank you also for the recommendation! Best regards Vufold

Posted 1 year ago

“I recently had the pleasure of installing Malmo Ultimate Front Doors in my home and I have to say, I'm thoroughly impressed. The modern design and attention to detail are just some of the features that stood out to me. I feel much more secure with their multi-point locking system and toughened glass. It's also great to know that these doors are energy-efficient, which has helped to reduce my energy bills. I would definitely recommend Malmo Ultimate Front Doors to anyone looking for a durable and stylish front door.”

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Posted 1 year ago

Hi Angela, Thank you so much for your lovely feedback, and we are most grateful to you for taking the time to share how impressed you are with all aspects of your purchase - the Vufold difference really is in the detail and we couldn't be happier to hear that this has not gone unnoticed. Kind regards Vufold

Posted 1 year ago

“Brilliant service. I made a mistake and put the wrong delivery address down originally all sorted out easily”

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Posted 1 year ago

Many thanks for your review Sam. Mistakes happen, and we are more than happy to have been able to assist you. Best regards Vufold

Posted 1 year ago

Vufold is rated 4.8 based on 1,869 reviews