Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,888 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 21st February 2025

Brian Warren

Vufold 5 star review on 17th February 2025

Ben Taylor

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to phone and cancel one pair of doors as I had ordered the wrong ones, easy to cancel, friendly team, and easy process to order again. Delivery was quick and the delivery drivers were friendly and courteous”

Helpful Report

Posted 10 years ago

“Easy ordering, good prompt delivery. Well packaged.”

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Posted 10 years ago

“Service was excellent. Quick delivery and although one piece of the frame was slightly damaged on delivery, Vufold supplied a replacement with next day delivery. Superb service and very friendly and helpful staff on the end of the phone. Thank you.”

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Posted 10 years ago

“Order dealt with very efficiently. Doors arrived 7 days after ordering”

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Posted 10 years ago

“Helpful demonstration at the showroom and lots of useful information provided face to face and in the printed instructions. Able to answer all our questions and reassure us about how easy they are to fit. The doors were delivered promptly too.”

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Posted 10 years ago

“Very helpful when I rang to sort out if there was a door to fit my needs”

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Posted 10 years ago

“lovely doors fast delivery there was slight damage to one door but they quickly sent a replacement”

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Posted 10 years ago

“Out of stock on website but a phone call later my doors were ordered. Quicker delivery time than expected. Great customer service. Definitely would recommend Vufold!”

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Posted 10 years ago

“The service was excellent with all our queries answered in a very professional and timely manner, This is an excellent company to do business with and is selling a truly fantastic quality product. The delivery of our Bi - fold doors was as promised and we were kept informed , they were extremely well packed for transportation and the delivery gentleman were very good, Overall we are extremely delighted with our choice of company and the excellent customer service we received, would highly recommend.”

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Posted 10 years ago

“Great company Good service and communication Many Thanks”

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Posted 10 years ago

“Service and contact was good. When we had a problem with delivery time from suppliers Vufold were happy to help and solved problem! Would definitely recommend!”

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Posted 10 years ago

“Fantastic service when ordering and with after-sales advice. The live chat feature is a great service. Well done Vufold.”

Helpful Report

Posted 10 years ago

“The delivery service was poor _ i was contacted by two different couriers both giving me a different date eventually having spoken to both companies and Vufold customer service i sorted out the confusion. I was told that the doors would be delivered between 7am and 12pm but they did not arrive until 22:00 on checking the boxes i was missing a pack and had to contact Vufold to arrange for delivery of the missing item. This was despatched to arrive with me on a Saturday and I had to wait in for the delivery. Having checked the doors in the packaging they appeared to be ok however my builder was unable to fit them when they arrived and i had to wait 2 weeks before he was in a position to do this and when the packaging was fully removed one of the doors was damaged - part of the oak veneer was split - Vufold said it looked as though the door had been dropped and were unable to do anything as it was outside the 7 days for inspection on delivery, they did agree to send me a cheque so that i could get a wood repair glue to bond the damaged part. I was missing several of the seals as well and Vufold agreed to send these but they did not arrive and i had to chase them again for these and they then sent them in the post. All in all quite a hassle to order the doors and receive the missing parts not the customer service i would expect. On this basis I would not recommend Vufold.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to provide your feedback. We are very sorry to hear about the confusion relating to your delivery and also the fact that the delivery was late at night and a package was missing. We did send the missing pack the following working day but your order should have been complete on the initial delivery and we sincerely apologise for the inconvenience caused. As stated in the homeowners manual we provide to you on purchase, It is vital to check your order for any missing or damaged parts within 72 hours of receipt and before installation to ensure it can be established exactly when any damage occurred. Unfortunately the damage/missing items were reported well outside of this timescale and after installation. We did still assist in the repair of the damaged part and also agreed for the additional draft seals to be sent to you. The seals should have arrived more promptly and again we are sorry this was not the case. Thank you again for the time taken to provide your valued feedback. The issues you have raised have been investigated internally and action has been taken to, where possible, prevent them from happening in the future.

Posted 10 years ago

“very good with lots of information and advice if needed.”

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Posted 10 years ago

“very helpful showroom staff”

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Posted 10 years ago

“Excellent service and product.”

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Posted 10 years ago

“Doors were very well packaged and arrived at the time and date agreed.”

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Posted 10 years ago

“Very helpful, especially in sorting out delivery dates”

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Posted 10 years ago

“when i called to say that there were parts missing the girl on the phone responded as well as any good company and shipped out the missing 5 point door lock which arrived next day. well done”

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Posted 10 years ago

“customer service is second to none. They are friendly and efficient. Our smaller set of doors was leaking and they were replaced with out any quibble or drama at a time convenient to us. We also bought blinds which included the installation and these are fantastic to.”

Helpful Report

Posted 10 years ago

Vufold is rated 4.8 based on 1,888 reviews