Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,869 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

Write Your review

Tell us how Vufold made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vufold 5 star review on 15th November 2024

Colin Ashman

Vufold 5 star review on 13th November 2024

Michael Hollingworth

Vufold 5 star review on 5th November 2024

Miriam Wilson

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer services were very helpful when i couldn't complete order on line. Doors arrived on time and in perfect condition. Joiner said they were extremely well made, instructions the best he had seen and vufold had thought of everything to make doors easy to install and use.”

Helpful Report

Posted 8 years ago

“Fabulous quality , the experienced joiner also agreed with this . Not a draft!!!! Fantastic, recommend . Solid oak external Bi Fold doors, just stunning and let's so much light in and beautiful .”

Helpful Report

Posted 8 years ago

“I spoke to Ann many times re the sizing etc she was so helpful. I had my doors fitted on Saturday and they look really good so pleased with them Would definetely recommend this company to anyone. Mrs Lloyd Orpington”

Helpful Report

Posted 8 years ago

“The ordering process was easy but I don't think it is clear enough on the website that theseems doors are not assembled. We received the wrong lock for the door, although customer service were quick to replace. I also paid for the door connector kit which I never received and still haven't got so that was a waste if money. There are a few knocks to the door and for some reason our door doesn't shut without slamming and that is now scraping the wood of. In hindsight maybe I would if chose something else.”

Helpful Report

Posted 8 years ago

Hi Amanda, Thank you very much for your reply. I have been meaning to reply for a while but have been away and it also went unnoticed for a while in my junk box. Can I firstly say that I think the customer service has been excellent. Also, thank you for sending another pack for me too that was very kkind of you to do. I suspect the guy who fitted it just ditched them, so thanks for that . I will send you some photos of the knocks the door has got tomorrow in the daylight for you to look at. I have someone coming to look at the locking area as this is where most of he damage is happening. Any input you can offer will be greatly appreciated. Thanks for your help and time. Regards, Stephanie Sent from Yahoo Mail on Android On Thu, 20 Oct, 2016 at 11:07, aftercare@vufold.co.uk wrote: Good morning Mrs Starkey, Thank you for taking the time to review your experience with Vufold, I am sorry to hear it has been a mixed. It would be very costly to deliver a fully erected door set, and would increase the chances of delivery damage, however I will forward your feedback on and we will review internally if this needs to made clearer online. I have attached a photo of your hardware pack, which shows both the magnetic catch and door stop was originally supplied. Unfortunately, we find some installers discard them rather than fitting them, I can only assume in order to save time. I will organise for replacements to be sent to your original delivery address free of charge as a gesture of good will. If the door requires slamming in order to shut, I would recommend checking the right draught seals are in the correct places. There are different seals for different areas of the door set which could be the issue, however, the access door does require a firm closing in order to compress this seal to give maximum airtightness. If you would kindly email me some images of the knocks to the door, I can have a look at these and see how they may best be repaired. We do stock a white top coat or a white wax kit which may be of help, depending on the type of damage. The doors should not be scraping anywhere, again please email me images of where they are scraping and I can advise what can be done to rectify the issue. Most common causes are the door set has not been fixed up into a suitable lintel, the door set is not in square, or the final adjustments have not been carried out. All of these areas are covered in the installation instructions provided with the doors. If you can email me images so I can clearly see where on the door set is scraping, and offer some advice on how it may be rectified. Very best regards Amanda

Posted 8 years ago

“Very good pre sales support and an excellent product”

Helpful Report

Posted 8 years ago

“Super fast delivery, excellent communication, great quality product & comprehensive instructions which made them simple to install. Will definitely buy more doors from them in the future. 100% satisfied”

Helpful Report

Posted 8 years ago

“Excellent customer service from order to delivery and beyond. I found a dent on one of the doors and reported it - a new door was dispatched immediately with no quibbles. Thank you.”

Vufold 5 star review on 24th September 2016

Helpful Report

Posted 8 years ago

“I can not say how impressed I have been with the fantastic service and really helpful charming staff. Very quick delivery, again very helpful delivery staff and a really beautiful set of Windows that I am thrilled with! So thank you very much and keep up the great work.”

Helpful Report

Posted 8 years ago

“Yes it's fairly easy to assemble”

Helpful Report

Posted 8 years ago

“Excellent quality product, prompt delivery”

Helpful Report

Posted 8 years ago

“Excellent communications throughout - Ann is a real asset to the company. The doors were of good quality making the installation straight forward.”

Helpful Report

Posted 8 years ago

“It is an excellent product”

Helpful Report

Posted 8 years ago

“Prompt delivery and good quality doors. Only issue was not being advised to get magnetic door latches to keep bi-fold doors together....and when purchased the price of magnetic latches are pretty steep!”

Helpful Report

Posted 8 years ago

“Quick delivery, excellent service and excellent product.”

Helpful Report

Posted 8 years ago

“The speed of service, the quality of the product and the ease of installation were fantastic. Would thoroughly recommend Vufold to anybody.”

Helpful Report

Posted 8 years ago

“The hinges are amazing and door can fold away completely and out of everyone's way.”

Helpful Report

Posted 8 years ago

“straightforward ordering, doors arrived undamaged and quickly, simple to put together and they look great.”

Helpful Report

Posted 8 years ago

“Excellent product, helpful staff and prompt delivery.”

Helpful Report

Posted 8 years ago

“I have the white doors. They look lovely, really pleased. Ordering and delivery was straight forward.”

Helpful Report

Posted 8 years ago

“Packaging excellent, Product excellent, Installation instructions clear and easy to follow. Installed units majestic in appearance. Would most certainly be happy to advise others to purchase such units. TJ”

Helpful Report

Posted 8 years ago

Vufold is rated 4.8 based on 1,869 reviews