Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,869 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 15th November 2024

Colin Ashman

Vufold 5 star review on 13th November 2024

Michael Hollingworth

Vufold 5 star review on 5th November 2024

Miriam Wilson

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are extremely pleased with the Inspire bifold door - both in terms of the quality of the door and the delivery timelines. Will definitely recommend this to others.”

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Posted 4 years ago

Thank you for rating Vufold 5 out of 5 stars. It's great to hear you are pleased with your purchase and that you are happy with the quality of your Vufold Inspire doors. Your feedback is much appreciated and thank you for the recommendation.

Posted 4 years ago

“I purchased the oak Inspire Internal bifolds, they look amazing. Superb quality. Highly recommended.”

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Posted 4 years ago

Thank you for the great feedback. We are pleased to hear your Inspire doors look amazing and that you are also happy with the quality. Thank you very much for the recommendation.

Posted 4 years ago

“Very impressed with the advice & service”

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Posted 4 years ago

Thank you for your feedback. We are pleased to hear you were impressed with the advice and service provided by Vufold. Thank you also for the 5 out of 5 star rating.

Posted 4 years ago

“I’m happy with the doors. Relatively easy to install. Appear to be well made.”

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Posted 4 years ago

Thank you for your review. Your feedback is much appreciated and we are pleased to hear you found the doors easy to install.

Posted 4 years ago

“Exelent comunications from the start”

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Posted 4 years ago

Thank you for your kind comments and thank you for the 5 out of 5 star rating.

Posted 4 years ago

“Another great product. Third time I have purchased due to quality and service.”

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Posted 4 years ago

Thank you for your repeat business, you are a valued customer and we are glad to hear we have delivered again on the quality of our products and service provided. We look forward to working with you again.

Posted 4 years ago

Thank you for your 5 star review, we really do appreciate your repeat business and its great to hear we have delivered again on both product quality and our service.

Posted 4 years ago

“Fantastic service and brilliant delivery”

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Posted 4 years ago

“Doing a full house renovation these doors are by far the best product I have purchased for this project.Great quality and easy to install.”

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Posted 4 years ago

Thank you for rating Vufold 5 out of 5 stars. We are pleased to hear you are happy with the quality of your doors and thank you for feeding back how easy they were to install.

Posted 4 years ago

“Very disappointed with after sales care. Defensive and intransigent. If you want to see why, take a look at their reply on Trust Pilot. No good will or consideration for the customer who is stuck in the middle between two parties both denying responsibility. Their Trust Pilot reply sums up my frustration with them. I don't care who is to blame, Vufold could have helped us - instead of charging full price for a £38 part after we had spent over £5000 with them.”

Helpful Report

Posted 4 years ago

Dear Mr Baxter, Thank you for your review and we are sorry to hear of your disappointment. We have replied to you via another reviews platform and unfortunately there isn’t anything further we can add to this. Please do not hesitate to contact Vufold should you wish to discuss this matter further. Kind regards Vufold

Posted 4 years ago

“Excellent service, doors are looking good, very very pleased so far.”

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Posted 4 years ago

Thank you for the positive review and thank you for rating Vufold 5 out of 5 stars. We are pleased to hear the doors look good and we are also pleased you found our service to be excellent.

Posted 4 years ago

“Nice doors at a fair price”

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Posted 4 years ago

Thank you for rating Vufold 5 out of 5 stars. We are glad to hear you like the doors and that you are also happy with the price you paid.

Posted 4 years ago

“We were very impressed with the customer service, delivery quality (they drivers were super careful carrying the doors and windows) and overall quality of the bifolds and windows. The only downside was we were missing multiple packets of screws so had to source our own (they had already sent some out to us, but then we found more missing!)”

Vufold 5 star review on 13th October 2020

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Posted 4 years ago

“ONLY BUY IF YOU CAN DEFINITELY CHECK PRODUCT ON DELIVERY Doors are great value - HOWEVER they were damaged. You only have 3 days to open all of the packaging to check / return. With a complete refurbishment going on these doors had to be stored (10 days) until fitted to avoid damage. There are so many reviews here saying the same. What good are damaged doors if the trades are already booked to fit? PLEASE VUFOLD - none of this would be a problem if the doors came in perfect condition.”

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Posted 4 years ago

“Customer service staff respond quickly to queries. Delivery on time by helpful drivers.”

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Posted 4 years ago

“A small part of my set was missing and they are refusing to send one out and have accused me of being wrong. The doors themselves are fine but the after service is not so good.”

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Posted 4 years ago

Dear Arvinderpal, Thank you for your review, we are pleased to hear you are happy with your Vufold doors. However, we are sorry that you feel you have experienced a quality of after service from us that fell below what you expected, we never like to see a customer feeling less than 100% happy, and as you can see from our high level of customer ratings, 98% of them would recommend Vufold to others. Having reviewed our records of communication with you, we are confident that we did all we could to assist you. As part of our customer care, we provided you with an image of your hardware pack that we had taken before dispatching your order, which evidenced the item you could not find was present when it left us; our intention being that it might help you to clearly identify the seal in case it had been misplaced or incorrectly fitted. We cannot recall any point where we suggested that you were wrong about anything and do feel sorry that you felt we had. We tried our best to work with you to determine where the missing item had got to, as we are very confident it was there when it was dispatched. We do try to work with our customers if ever they experience an issue of any sort and feel we did so in this case. We pride ourselves on our customer care and after sales service and did offer to send you a replacement for the misplaced item, but unfortunately you declined our offer. We do hope you are enjoying your new Vufold doors and that they give you many years of pleasure. Kind regards Vufold

Posted 4 years ago

“Excellent service. Joiners commented on the excellent quality of the door.”

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Posted 4 years ago

“Friendly, helpful, and quick delivery.”

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Posted 4 years ago

“Excellent service right ftom ordering to delivery. Have already recommended to our builders and kitchen fitters”

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Posted 4 years ago

“Great doors helpful customer service”

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Posted 4 years ago

“I required a replacement bi-fold door lock system urgently and Vufold organised this within the quickest possible time. Exceptional service with minimum fuss. Memorable in this day and age. This should not really be a surprise as the organisation of the delivery of the original door and window supply was equally exceptional. Given that the product is of extremely good quality, I would not hesitate to recommend Vufold for quality and service. Rod Goodson”

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Posted 4 years ago

Vufold is rated 4.8 based on 1,869 reviews