VUDU Performance Reviews

Name: VUDU Performance
Address: Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton
Rating: 4.69

4.7 Rating 991 Reviews

100 %

of reviewers recommend VUDU Performance

4.7

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

+44 1924 228042

Location:

Normanton Industrial Estate, Unit 14 Beckbridge Road,
Normanton Industrial Estate, Unit 14 Beckbridge Road
Normanton
WF6 1TE

VUDU Performance 5 star review on 28th November 2024

B Quince

VUDU Performance 5 star review on 5th November 2024

J Garry

VUDU Performance 5 star review on 23rd October 2024

VUDU Performance 5 star review on 18th September 2024

I Salt

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service from the team great job done to car poly bushes to rear . Nick went out of his way to drop me off and pick me up when works had been done . Thank you AET”

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Posted 8 months ago

Thank you for the review Martin, a pleasure as always. We'll see you again soon!

Posted 8 months ago

“Very quick and simple order process”

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Posted 9 months ago

Dear Ethan, Thank you so much for taking the time to give us a 5 star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with VUDU Performance!

Posted 9 months ago

“How about I leave you a review when I get my stuff I ordered on the 19/2/24 and still hasn’t arrived says sticker made on tracking I’ve sent email no reply I’ve phoned was told you’ll get back to me today and you haven’t done that either”

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Posted 9 months ago

Hi Josh, We're sorry to hear you've had a negative experience with your order. Looking further into it, I can see we unfortunately had a surge in orders for service kits, which resulted in us running out of spark plugs quicker than expected. We're currently experiencing some staff shortages so I can only apologise for the delay in both your order and delay in contact. Should you wish to order from ourselves again, please get in touch with a member of our team and we will offer you a discount on your next order for the inconvenience you have received! Many Thanks, VUDU Performance

Posted 9 months ago

“I am a disappointed customer. Item was delivered as photo evidence taken by courier but parcel was missing when I arrived home. Courier acknowledged my complaint but no response after numerous emails to Vudu. 🥺”

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Posted 9 months ago

Hi Julie, We are terribly sorry you did not experience our usual 5* service. We're experiencing some staff shortages currently which has meant our response time has not been up to our usual standards. I believe your issue has now been resolved and that you have received a full refund. Should you need to contact us about this again, please don't hesitate to do so!

Posted 9 months ago

“booked in for a ECU and TCU stage 1 very happy with the outcome car drives brilliant and the power delivery is fantastic big thanks to the lads in the garage I’m more than happy with the car 👍🏻”

VUDU Performance 5 star review on 20th February 2024

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Posted 9 months ago

Dear David, Thank you so much for your glowing five-star rating of VUDU Performance! We greatly appreciate your positive feedback. We are absolutely delighted to hear that you booked in for an ECU and TCU stage 1 and that you are more than happy with the outcome. It's fantastic to know that your car is now driving brilliantly and that the power delivery is exceptional. We will make sure to pass on your kind words to our team of lads in the garage who worked on your vehicle!

Posted 9 months ago

“Fantastic quality. Definitely ordering again!”

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Posted 9 months ago

Dear Luca, Thank you so much for your amazing 5-star rating of VUDU Performance! We truly appreciate your support and are thrilled to hear that you found our service to be fantastic in quality. Your kind feedback encourages us to continue delivering top-notch performance to our valued customers like yourself.

Posted 9 months ago

“Nick and the team are always very quick to respond to any queries, first class customer service and first class products. Vudu Performance come highly recommended!”

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Posted 9 months ago

Thank you for giving VUDU Performance a fantastic 5-star rating! We truly appreciate your kind words and your loyalty as a customer. Thank you for recommending VUDU Performance!

Posted 9 months ago

“Great company. Dispatch time and delivery is quick. Any email sent is replied to in great time and any telephone call is always polite professional and information given is excellent. 90% of my purchases for my vehicle are from Vudu.”

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Posted 9 months ago

Dear Zania, Thank you so much for your raving 5-star review of VUDU Performance! We are thrilled to hear that you had such a positive experience with our company. Your feedback is incredibly valuable to us, and we greatly appreciate your kind words!

Posted 9 months ago

“Excellent service and customer support. And a lucky day at French Customs as the package passed through without surcharges! Must have been a good lunch.”

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Posted 9 months ago

Dear David ,Thank you so much for taking the time to leave us a 5-star rating for VUDU Performance! We truly appreciate your support and are thrilled to hear that you have had an excellent experience with our service and customer support!

Posted 9 months ago

“Nick, Callum and the team offer advice,expertise and a first class service. Highly recommended.”

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Posted 9 months ago

Dear Michael, Thank you so much for giving VUDU Performance a stellar 5-star rating! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. Your kind words mean a lot to us and serve as motivation for us to keep delivering exceptional service. At VUDU Performance, we strive to offer our valued customers like you nothing less than the best. Our team, comprised of individuals like Nick, Callum, and many others, are dedicated to providing top-notch advice, expertise, and a first-class service. Your recommendation of our services is highly valued and we are grateful for it. We are fortunate to have loyal customers like you and are committed to continuously exceeding your expectations. Once again, thank you for your continued support. We look forward to serving you again in the future. Best regards, VUDU Performance

Posted 9 months ago

“Very happy with the service I got at vudu performance. Had an issue with the home tool that was quickly sorted out at HQ.”

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Posted 10 months ago

Dear Martin,Thank you so much for taking the time to give VUDU Performance a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with our service. We're glad to know that we were able to quickly resolve the issue with your home tool at our headquarters. Providing excellent customer service is our top priority, and we're delighted that we could meet your expectations. Thank you once again for choosing VUDU Performance and for sharing your feedback. We look forward to serving you again in the future! Best regards, Nick

Posted 10 months ago

“Exhaust fitted perfectly sounds great excellent value for money VUDU very helpful”

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Posted 10 months ago

Dear Darren,Thank you so much for giving VUDU Performance a 5-star rating! We appreciate your kind words and are thrilled to hear that the exhaust fitted perfectly and sounds great. We take pride in offering excellent value for money and it's wonderful to know that you are satisfied with your purchase. Our team at VUDU is always here to assist you, so feel free to reach out if you need any further assistance. Thanks again for your positive feedback! Best regards, Nick

Posted 10 months ago

“They made me to pay an extra 25 pounds. It was there fault with the calculation.”

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Posted 10 months ago

Dear Morné, Thank you so much for taking the time to share your feedback and experiences with VUDU Performance. We genuinely appreciate customers like you who let us know about their interactions with our service. I'm afraid when it comes to international shipping, sometimes estimated shipping quotes are incorrect. We cannot keep every individual item in stock, so therefore we can only measure the items to then book in with our couriers upon their arrival. This is why we quote the shipping as estimated, but we try to get as close as possible based on previous dispatches. We value your input and would love to learn more about how we can improve and prevent similar occurrences in the future. Please let us know any suggestions or steps we can take to rectify the situation and make things better for you. Your satisfaction is our utmost priority, and we want to ensure that your experience with VUDU Performance exceeds your expectations. Thank you again for bringing this matter to our attention, and we look forward to hearing from you soon. Warm regards, Nick

Posted 10 months ago

“I ordered a few bits off them and I received them within a few days great service.”

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Posted 10 months ago

Dear Freddie,Thank you so much for taking the time to rate VUDU Performance with 5 stars! We truly appreciate your positive feedback and are thrilled to hear that you received your order within just a few days. Providing great service is our top priority, and we are glad that we were able to meet your expectations. Should you have any further needs or inquiries, please do not hesitate to reach out to us. We look forward to serving you again in the future! Best regards, Nick

Posted 10 months ago

“Brilliant service, my go to place for any parts I need for my fiesta st180. Very friendly, great pricing and super fast delivery. Highly recommend”

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Posted 10 months ago

Dear Jason,Thank you so much for your fantastic 5-star rating of VUDU Performance! We are delighted to have provided you with a brilliant service and to be your go-to place for any parts you need for your Fiesta ST180. It's our utmost pleasure to always offer friendly customer support, great pricing, and lightning-fast delivery. Your loyalty as a customer means the world to us, and we sincerely appreciate your continued support. Should you ever require any assistance or have any inquiries, please don't hesitate to reach out to us. We are always here to help! Thank you again for your kind words and your high recommendation. We look forward to serving your automotive needs for many more stellar experiences in the future. Best regards, Nick

Posted 10 months ago

“ITG induction kit ITG intake hose VUDU short shifter What prompted me to buy from VUDU, how all products are designed for and tested on their motorsport team for the FiST. Gives real confidence in the product. 2.5 hours for a novice to install it, following AET motorsport youtube videos. For the brand, it would be useful if written instructions were provided but whatever. Very happy with the quality of all products. Lovely feel to the short shift action.”

VUDU Performance 5 star review on 20th January 2024

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Posted 10 months ago

Thank you so much for your incredible 5-star rating of VUDU Performance. We greatly appreciate your support and feedback. We are thrilled to hear that you are satisfied with your ITG induction kit, ITG intake hose, and VUDU short shifter. We completely understand your suggestion regarding the written instructions, and we will definitely take that into consideration for future improvements. Nonetheless, we are glad that you found the YouTube videos helpful in assisting you with the installation process. Should you have any further questions or need any assistance in the future, please don't hesitate to reach out to us.

Posted 10 months ago

“Really good customer service!”

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Posted 10 months ago

Thank you so much, Joseph, for your outstanding 5-star rating of VUDU Performance! We greatly appreciate your positive feedback. It's wonderful to hear that you experienced really good customer service while using our platform. We'll continue to strive for excellence in providing you the best streaming experience possible. Thank you for choosing VUDU!

Posted 10 months ago

“Great customer service and product is great. I was slightly disappointed that I wasn't made aware that when you state the level of petrol your car currently holds, VUDU without asking, create your map based on this fuel. I currently have 99ron in my vehicle but might, in an emergency, have to use a lesser-grade petrol. I asked VUDU if I could have a lesser-graded fuel map but they said it was an additional charge of £80. A shame I wasn't given the option of what grade fuel map I wanted. Yes, they give you a form to fill in but it asks 'Fuel currently in car (Octane & Brand):' To me, this is asking about your current fuel in the car and not asking what fuel leveled map you'd prefer. Misleading.”

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Posted 10 months ago

Hi Jack, thank you for taking the time to leave us a review. As you say, our calibrator only follows the software request form you completed, which is why we request the form to be completed when sending through your file. You have requested 99 RON fuel, as that's what is in the vehicle currently, so obviously we must follow the request form to keep your car running smoothly with the fuel in the vehicle. The price of £78 for a second map on your tuning tool may seem excessive but in context, a new remap file has a cost of £399 to customers, so to charge just £78 for a whole new calibration seems reasonable in our eyes. Should you need any further assistance on this, please feel free to get in touch!

Posted 10 months ago

“Excellent service ordered parts while Christmas hols were on and parts were sent out very quickly when back working”

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Posted 10 months ago

Thank you so much for awarding VUDU Performance with a fantastic 5-star rating! We are thrilled to hear that you had such a positive experience with our service. We greatly appreciate your kind words and feedback. Our team always strives to provide excellent service and ensure that our customers are satisfied. It means a lot to us to know that we were able to meet your expectations. We understand how important it is to have your parts delivered promptly, even during the Christmas holidays. We are glad that we were able to accommodate your needs and swiftly send out the parts as soon as we were back up and running.

Posted 10 months ago

“The lads there we're great, fitted an ITG maxogen induction to my 300+bhp Focus ST mk3.5, cheeky bov fitted too...wasn't a long job & kept me fueled with chocolate & tea 🤣 10/10 service”

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Posted 11 months ago

Thank you so much for your fantastic 5-star rating of our VUDU Performance! We sincerely appreciate your support and are thrilled to hear that you had such a positive experience with us. Your satisfaction means the world to us, and we're grateful for your continuous support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your kind words and for choosing VUDU Performance!

Posted 10 months ago

VUDU Performance is rated 4.7 based on 991 reviews