Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.76

4.8 Rating 1,082 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service especially during Covid-19 situation Progress reports were excellent and comforting Professional in the extreme”

Helpful Report

Thank you Graeme for taking the time to leave your review. I am very pleased that Vital were able to take the stress out of the process for you especially during these times. We look forward to working with you again if the need was to arise.

“Very efficient.”

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Thank you Asim Your review is very much appreciated and welcomed

“Great and quick service, highly recommended.”

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Thank you Gabriela, Your review has been very much appreciated.

“Great service would definitely recommend this to anyone who needs documents attested/legalised to use in foreign countries. I got a death certificate attested for inheritance purposes in Pakistan.”

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Thank you so much Gory for your lovely review. It has been very much appreciated. I am very happy to hear that we could help with your death certificate ad would look forward to working with you again if the need was required.

“Staff were very quick to reply and efficient”

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Thank you Melanie for taking the time to leave your review. It is always good to hear that the team have treating all inquiries urgently and replied with efficiency.

“Excellent email communication and efficient support over the phone.”

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Thank you shahadat for your review. It has been very much welcomed and appreciated.

“An absolutely fantastic service, excellent communication and always kept me updated with the process. Would highly recommend.”

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Thank you for taking the time to leave your review Christy It is very much appreciated. I am pleased to hear that that service you received was that of a professional manner and that you are happy to recommend our services to others.

“Excellent service - would HIGHLY suggest others use this company.”

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Thank you Alistair, it is great to hear that you are happy with our service. We look forward to working you in the future if the need was to arise.

“Thank you very much vital counsellors you are amazing good customer services and nice job”

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Thank you Toma I am so please that you are very happy with the service you received.

“Kept me informed through the whole process. I was trying to get the process done during COVID-19 and of course embassies were closed but I knew what was happening the whole way. Also I was fully informed about the process and different options at the beginning so overall a great service.”

Helpful Report

Thank you Edward for taking the time to leave your feedback. All feedback is great received. I am really happy to hear that you were happy with the service that you received.

“Vital Consular dealt with authorisation of legal documents for my visa to China. This was done mostly promptly, however there were several situations wherein I had to chase specific individuals for an update, when I was told that I would be kept in the loop at all stages. I understand that this may seem a small concern, however when paying £800+ for a service, this is unacceptable. For example, I was told I would be informed immediately upon the embassy reopening after COVID lockdown, yet I found this information myself, and was only told after I'd sent an email questioning this the day after the embassy had reopened. The representatives were professional in their correspondence, however as stated above, when paying over £800 for a document service, you shouldn't have to be chasing people for information and updates, especially when you've been told that these updates will be given to you as soon as they are available.”

Helpful Report

Thank you Will for taking the time to leave your review. firstly let me apologise that you have not been 100% happy with the service you received. This will be looked into internally and processes changed where required. When Embassies make any changes they do not advise us prior to them and this was the case with the reopening of the Chinese Consulate. Once we found out it had re opened you should have then been advised this along with the difficulties we faced with trying to obtain appointments as they are only open for 2 days a week for 3 hours each day. I do hope your concerns will not stop you using Vital in the future if the requirement was to arise.

“Excellent service”

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Thank you Rebecca Your feedback is very much appreciated.

“Excellent - professional”

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Thank you Arthur Your feedback has been very much appreciated.

“Excellent service. Kept up-to-date via email as to the progress of my order. Would definitely recommend their service to anyone.”

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Thank you Derek for taking the time to leave your review. it is very good to hear that the updates after each stage of the process were very useful. Thank you for the recommendation.

“Excellent communication at every stage. Making the process of document attestation for moving abroad, stress and hassle free!”

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Thank you for taking the time to leave your review. I am so pleased to hear that Vital took the stress out of the legalisation process for you and that you are happy with the service we provided.

“Prompt, efficient, polite, quicker than expected and kept me in the loop throughout - what's not to like?”

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Thank you Julian for leaving your review. it is very much appreciated. I am happy to hear that we completed your order quicker than anticipated and you are happy with the service we provided.

“Very efficient company”

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Thank you Steven Your comments have been very much welcomed and appreciated.

“I got a full guideline for every single documents and they are professional and efficient as well. Sometime I got a late reply, however I guess they receive many requirements during the day. I hope I could get a better way to contact them then writing an email.”

Helpful Report

Thank you for taking the time to leave your review Ly. Your kind words are very much appreciated and I am very happy to hear that our team very very professional when dealing with your queries. If you prefer speaking to someone rather than emailing you can always call the office on 0330 088 1142 and one of the team will be happy to advise on anything you require.

“The service was first class. Staff at Vital Consular were professional, consistent and they gave me clear instructions and updates at all stages. Many thanks for your help, Fatema Begum”

Helpful Report

Thank you so much Fatema for taking the time to leave you review. It is always good to hear that the team at Vital have helped our clients when they have needed it.

“It’s been since March and I’ve not recieved my attested items. My employers have been on me to get the paperwork to them and now I fear I will not be hired on for a continuing year as it’s been months.”

Helpful Report

Dear Heather. Thank you for your review. As you are aware, your document was delayed due to the closure of the Department of State walk-in centre in Washington as a response to the Covid-19 epidemic. This meant that we had to submit a postal request in the US which are taking 2-3 months for them to process, as opposed to a same-day service that we are usually able to provide. As per our email to you on the 5th June, this work had finally been completed, and passed to our Dubai office for final processing at the Ministry of Foreign Affairs. Again due to Covid, this department has only just reopened to agents, and we are processing several hundred documents as soon as we can get the appointments. Your document is due be completed on Sunday and shipped the same day. Please feel free to contact us if you have any further queries.

Vital Consular is rated 4.8 based on 1,082 reviews