Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.76

4.8 Rating 1,086 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,086 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

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“As promised from my first phone call with them , they would have my documents attested and completed , sent back to me in under 5 days. All around excellent service and frequent updates of documents given. Every email I sent was responded to and only a couple of calls went unanswered. Highly recommend this company you get what you pay for and that’s a good price for a premium service.”

Helpful Report

Thank you Adil for taking the time to leave your review. I am very happy to hear that we undertook your legalisation in a professional and timely manner. I do apologise for the calls that you were unable to get through on. I will look into this to ensure it doesn't happen again.

“The service to date has been extremely poor. My comments have already been emailed with an unsatisfactory response outcome. We will not be using Vital again.”

Helpful Report

Hi Jessica I am very sorry to hear that you are not happy with the service we offered on this order. I am aware of the email between our team and yourselves. I will pass your comments onto your account manager.

“Helpful, guided me every step of the way with care and understanding. Professional and efficient, would reccoment the professionals any day.”

Helpful Report

Thank you for taking the time to leave your lovely feedback. it is very much appreciated. It is always good to hear that someone is happy to recommend our services, this always tells us that we dealing with the processing of peoples documents in a professional manner.

“Made the process simple. Speedy return of documents. I'm not sure of the market rates but I found the service to be expensive.”

Helpful Report

Thank you for taking the time to leave your feedback Natasha It has been very much appreciated. As a company we do aim to provide the service at the most competitive price available but I take your comments on board and thank you.

“Excellent communication and very helpful staff. Easy process, five stars all the way!”

Helpful Report

Thank you so much for taking the time to leave your lovely feedback. It has been very warmly received and appreciated.

“Good service with quick feedback. I suggest to share the information in your group about the clience's information. Thanks!”

Helpful Report

Hi Catherine. Thank you for taking the time to leave your feedback. It is good to hear that you are happy with our service and I take your comments on board.

“Excellent service, great communication at all times, job done perfectly, very pleased all round.”

Helpful Report

Thank you Steven Your feedback has been warmly received. It is great to hear that you are very happy with the service we provided.

“Sean, Ami, Emma, Kelly and any other that assisted me, first just answering questions and then facilitating my actual order were extremely knowledgeable and helpful and most of all friendly. And very patient with my lack of knowledge and answered any question no matter how many times I asked it or how silly it might've been. I would recommend your services to anyone seeking a VISA. Thank you all!”

Helpful Report

Thank you Sharon for taking the time to leave your lovely review. It is very much appreciated and I shall pass your comments onto all the team involved in your order. It is always lovely to hear that all our team have processed and handled our clients documents in the professional way they should be. It will be lovely to work with you again if required.

“Excellent service provided by Nilem and Paul from start to finish.”

Helpful Report

Thank you Mark for taking the time to leave your feedback. It has been very much welcomed and I will be sure to pass your comments onto both Nilem and Paul.

“Very responsive at the start, good follow up and when I ordered, keeps me updated at the various stages of the process.”

Helpful Report

Thank you for taking the time to leave your feedback Robhin. I am very happy to hear that we processed your document in the professional and timely manner they should have been.

“I paid to have an affidavit but they forgot to do it despite my reminding them. At times, I was receiving emails from three different people regarding my quote. Seemed a tad disorganised (- the last thing you want with people handling valuable documents). As my documents had already been shipped abroad to my new employer, I was caught playing the middle man, sending emails back and forth between Vital Consular and my new employer. You would expect better considering the amount you pay.”

Helpful Report

Thank you for taking the time to leave you review, it is greatly appreciated. I would firstly like to apologise for any issues that happened with your order. Unfortunately as you have not given your name or order reference I can not look into this further.

“Viral Consular were exceptional when I need to get documents ready for a Chinese Work Visa and a Chinese Tourist Visa. The service was unbelievable and I would highly recommend their services.”

Helpful Report

Thank you for taking the time to leave your review Aaron It is always very nice to hear that the service we provided was to the high standard as it should be. Thank you for advising that you would be sure to recommend us to other, it is greatly appreciated.

Hi Aaron Thank you for your feedback it is very much appreciated. I am really happy that our Visa team were able to process your Visa application for you. I would also like thank you for recommending us to others.

“Great service. Got exactly what I needed in time and with zero hassle for me.”

Helpful Report

Thank you for taking the time to leave your review. It has been very much appreciated.

“Professional, thorough and willing to deal with problems as they arise. Probably the best service I have received in a long time. Highly recommended. Your documents are safe.”

Helpful Report

Hi Clay. Thank you for taking the time to leave your review. I will be sure to pass your comments onto the team involved. It is always nice to receive feedback like your as this highlights what a great, professional service our team members are offering our clients.

“An excellent service once again, many thanks see you again next year”

Helpful Report

Thank you for taking the time to leave your review David. It is very much appreciated. We look forward to working with you again in the future.

“Great, fast service.”

Helpful Report

Thank you Samantha for your feedback. It has been warmly received and appreciated.

“Vital Consular delivered a fantastic and highly professional service. They had arranged everything within minutes of me calling them, and nothing was too much for them. It was an excellent and reliable service from the word go, from arranging to collecting my documents from a foreign embassy in London and then arranging to send them by DHL to my office overseas. I cannot recommend them highly enough and would recommend them to anyone looking for a professional service par excellence. Thank you.”

Helpful Report

Hi Henry Thank you so much for taking the time to leave your review. It has been very much welcomed. It is also very good to hear that we provided the service at the high standard that is expected.

“company was very good at the normal scope but gave up or showed little interest in the attestation process that they had not done before. I had to bring in BVS Global to complete the activities. Would not recommend”

Helpful Report

Dear Stephen, Thank you for providing your feedback on the service that you received from Vital. I am sorry that you feel that our service was not up to our usual standard. As you are aware, the document that we were unable to assist with in your case was for a Mauritian marriage certificate to be legalised for use in Qatar. In previous years, we have been able to process these through our South African colleagues, but the Qatari authorities have changed their requirements on this to have them processed through Swaziland. We do not have colleagues in Swaziland to process via the Qatari Embassy there, and the other identified route via Oman we would have been able to assist with in Mauritius but not in Muscat for the final stage. It is unfortunate that your document was one that we could not assist with, but I can assure you that at no point were we unwilling to try to assist you. I do wish you the best for your future move.

“Appalling service. The online forms wouldn't take all the information needed so we had to copy them out and complete by hand and send them across. Then the information was incorrectly inserted into the official forms on several occasions so that in all we had to exchange over 40 e-mails to get things right. When we went from the Russian office to take our passports to Vitals London office there was no-one there to meet us in spite of making an appointment. The only thing Vital did right was to deliver our passports to the Belarus office and get them back to us. So £500+ for a pick-up and delivery service - extortionate.”

Helpful Report

Dear Russell, Thank you for taking the time to provide your feedback on our service. Our senior management team reviews all responses to our request for a review as we are continuously looking at ways to improve our service. I do believe that some of the emails sent during your order could have been combined to reduce the overall number of replies required. This has been fed back to the adviser that handled your case. As you can appreciate, every Visa request is usually slightly different especially if there is a transiting country so I am not surprised that there were a number of emails between us to make sure we have all the correct information to have the Visa correctly issued. Whilst you are correct that in total there were 40+ emails between us (43 to be specific), many of these were to clarify specific aspects of your situation, and to complete missing elements from your supplied application forms. I appreciate that it can be frustrating to answer questions by email, but it is essential to ensure that there are no nasty surprises when it comes to your visit overseas. The forms we provide as part of the service have been adapted from those supplied by the embassies themselves in an attempt to make certain questions clearer, and to provide guidance where none would usually exist. Our form matches the questions required by the embassy and in your case, the number of previous trips you had taken over the past 10 years extended to beyond the space available within the embassy form. We did then provide you with advice as to how to deal with this when attending the embassy interview. Whilst the fees charged may appear high at first glance, it is worth pointing out that this represents a total of 4 visas, and includes the submission fees for the Belarus transit visas (£120). Our fees include not only the submission and collection of your visas, but also checking every supporting document, completion of the embassy forms and arranging the interviews at the Russian Visa Application Centre. I am sorry that you feel that we have let you down when processing your order and thank you once again for your constructive feedback. I wish you all the best for your upcoming trip.

“I was impressed by the high level of service throughout and very quick response times to my many questions My visa was delivered before the date which I was expecting and I would recommend the service”

Helpful Report

Hi Gary Thank you for taking the time to leave your review. I am very happy to hear that you received an outstanding service from our Visa specialists and that all was completed before the date quoted.

Vital Consular is rated 4.8 based on 1,086 reviews